“They have a very bad operational system. They hired 3rd party local delivery guys and they cannot control or contact them. My order was returned to the Local company warehouse two times because nobody is in our office anymore they deliver the orders outside of office hours and they will not do anything unless you will call them, your order will be pending in the warehouse only. Extremely, Terrible service. The 3rd party Local delivery guys will call you only once and they will put in the tracking that customer cannot be contacted. They know that we are commercial building but they deliver after office hours. I already informed the Customer Service our office timings but still they will deliver at night, You have a very poor service.”
“"I want to file a complaint against this employee NAVEED, due to his unprofessionalism in Saudi Arabia Riyadh, He sent a message in the morning asking for the location, but I did not notice the message, and he never contacted me again or sent a second message, even though the location is available with you. I demand compensation for the delay and his lack of professionalism, and I will escalate the matter to SHEIN. They asked me to reschedule and requested delivery on 20-11-2024, and yet they also asked me today to reschedule again without any communication."”
“They claim to have delivered my item on the 8th of Nov 2024. However they did not. We have 2 cctv cameras covering the front of our home and have told them there were not deliveries. They have not responded to our emails or calls to ask where the item was delivered.”
“Ordered on shein on the 4th of Nov,paid duty on the 10th,only to be told on the 11th about a 3-5 day shipment delay,surprisingly today is the 7th day and have not gotten any update or my order,worst courier company ever and i think Shein should just continue with Buffalo,have had no problems with it...so pissed😡. They do not even deserve a star btw.”
“I finally received my SHEIN order after so much stress. Thank you for finally delivering all my items, the process was just not pleasant as it took more than 3 weeks with no communication and very vague updates after paying such high customs. From my experience, I would say please improve on your communication, have working lines so customers can at least reach you and improve your WhatsApp communication as the frustration come from the vague responses we get.”
“Dreadful service
Claimed "wrong address" for delivery on Friday.
No contact response from website link or virtual assistant
Tried to change delivery address (to same zip code) with company whatsapp tool: supposedly accepted: never delivered
Then after 48 hours on Sunday get email stating package returned to sender.
Awful, untrustworthy, despicable.”
“Where is my order? Until now you guys didnt deliver my order! POOR SERVICES! NO ONE IS ANSWERING MY CALLS, EVEN THE COURIER DIDNT CALL ME, WHAT IS THIS? HOW MANY DAYS SHOULD I WAIT TO RECEIVED MY ORDER? WHAT KIND OF SERVICES IS THIS?”
“This company never delivers your parcel,
I believe they re sell the parcel and make money .
Consistently delivered to wrong address and if not they write address is wrong.”
“Delivery guy used intercom , I answered and told him to deliver to suite 809 please . It says right on address slip to deliver to #809 !! He left the parcel on the table by the elevator . Not impressed !!! I have a bad hip and use a walker to get around. This is not the first time this has happened.
Fortunately one of the residents saw the parcel and brought it up to me !! I will be reporting this to TEMU !!”
“Despite being advise my order was delivered
IT Was not delivered!
They do not respond and when they do it’s of a label and not showing where it was delivered.
All over Facebook community page no one is getting their deliveries.
ITS THEFT FROM THE COMPANY
PLEASE DO JOT USE THIS COMPANY OR ORDER ANYTHING THAAT USES THIS COMPANY”
“My package was ordered 31 st October. Paid Tax on 4rh November. Received email flight is delayed. Its now nearly 10 days. And I ordered for my friends. R2010 AND tax was R773. Someone is ripping us off or stealing our parcels. Lodge several complaints. Nothing.”
