“Shitt*st delivery company ever!!!
They subcontract random drivers to deliver whenever/ however they want! When you call them to complain they pass you the driver’s number!!! Another joke business”
“My notification showed they dropped my package at my parcel locker and shows available for collection and that it was delivered on the 19th. It’s not there. I go into their own tracking website and they say they delivered it on the 19th but sent it back to DS on the 20th. No customer service and no idea where my package is right before Christmas. Useless.”
“the courier doesn't want to come I don't know why I called him and he told me that my order is not with him then I sent him a screenshot of my order with him he is just a liar then I asked when he will bring my order he told me my order was small the amount I told him that 302 dirhams is small the amount should be 1000 dirhams he just doesn't want to come my location. No customer service
No working contact number
No human contact
No nothing. Still i'm waiting my parcel I don't know when he'll delevery”
“The worst service to exist, they lied that they said they tried to deliver my parcel everyday for a week even though the tracking showed it stuck in the same place, it adventually got send back to the seller, what’s the point calling yourself a delivery service if you never deliver any parcels ? 🤦🏽♀️🤷🏼♀️ Get a grip for god sake”
“Worst delivery service ever. They don’t take care or pride of their work and just throw your parcel and walk off and when you go to let them know they are just like. It got delivered have a good day.
Don’t use them what ever you do!!!!”
“Worst delivery company ever and I mean worst…don’t even bother using it…I had a delivery to be picked from me thrice now I have lost money because of them..they deserve o.0 star….pathetic …I am angry and exhausted from calling them..customer service extra poor…just shut it down if you guys can’t work …..”
“Changed an incorrect address on their site. Parcel was taken back to delivery depot.
I then tried to contact via their chat service. 19 in queue, waited my turn.
NO response to my query. I waited, then waited some more. Queried with hello. No response.
I’ve rescheduled delivery, to the wrong address as it seems it cannot be changed. Will be knocking on the door again to collect parcel tomorrow.”
“All the reviews you read here are completely true, this has to be the worst company I have ever dealt with.
No customer service
No working contact number
No human contact
No nothing
The delivery address given was a business that is open from 9am to 11pm, you can not miss this place at all. 17:00 look at the tracking and says it is nearby, 17:42 check again and it said no one was here, funny that seeing that there is over 15 people here at any one time. E-Mailed them got a canned reply saying out for delivery Monday, Monday came and then said was out for delivery, no updates all day until circa 23:30 saying they could not find our address!!! How is this possible if they could on Friday, again emailed them ignored all weekend, Monday got a response saying sent back to sender.
How companies as big as SHEIN still use these cowboys is beyond me.
I reckon they don't deliver or send back and just keep or sell the stuff.”
“I mile is the worst courier I’ve ever experienced. It takes two hours to contact an agent. They never respond to anything. I think they purposely honestly purposely delay their package times. I am so frustrated. I hate this company with a passion. I hope it shuts down. it is the worst company I’ve ever experienced in my life.”
“they took my package and posted that they have delivered it and I have received it. They are liars! They used old pictures of packages delivered to an unknown door then they will forge your signature! These people are thieves!!!! They took my package and they never called back they never checked on it and they never did refund all the hassles they had made!! Worst courier services ever I have encountered! Never trust them esp if your package would come form a very nice luxurious seller!”
“This would have to be the worst delivery service! Customer service is near on non existent. They tell you to email them and you get a generic response. You go on their online chat and you get put in a queue - if you’re lucky you won’t get timed out and put back in the queue of waiting at 60+
If you do get through again you get a generic response which leads me to believe you’re not even talking to a person - you ask a question and they just vanish and then you get timed out and booted off the chat and put back online.
Deliver to the address supplied was apparently not safe - Im yet to find out how it’s unsafe as there is plenty of parks NF for the driver to park in to drop the parcel into the office - if they couldn’t be bothered doing that there’s a big black letterbox which they could’ve put the parcel in but apparently couldn’t do that either which makes me believe they didn’t even attempt to deliver.
I have emailed and left messages on chat for someone to call me - I have also asked if the driver can call me when he/she is at the address and I will come out and meet them so they don’t even need to get out their car!
I am getting nowhere with this company and all I want is my parcel!
If I could leave a no star review I would”
“I mile are complete liars. They said they delivered an item to a company on a Sunday that is not open on weekends. And had the cheek to use a photo off the internet of the building.”
“This is the worst logistics company. Why is Shein even using them? There's no help really, WhatsApp is just an automated response. You don't even deserve a star.”
“my 5 items in one parcel was not delivered. a random black dress that i didn’t order was delivered with my address on it and my 5 in 1 parcel is shown as delivered when non of it was delivered i need a refund and imile delivery services should be removed.”
“Terrible service. Had one digit wrong in my phone number they have my email didn’t contact me via email, number didn’t work so they didn’t leave my package took it away again. Tried calling around 50 times, line was “busy”. When they did let me enter my tracking number it said it was invalid. Heard nothing from the company and still have not received my package worth over €250. Impossible to contact or get any information. Can’t even rate the customer service because there is none.”
