“Your delivery guys are very unprofessional,they take there time to deliver products and keep postponing to next day and when you ask why they won't deliver they reply very rudely something that arrives today will be postponed 3 times or even take a week ,they seem like we ain't paying for the delivery .”
“Delivery driver had no care. Threw our package at the door. Didn't try to knock or ring the door bell, didn't even try to hide it from the street view. All caught on camera. Threw the package, took his photo and ran.”
“Terrible service and they lie about delivery ur parcel when they don't, I waited Monday all day to receive a email at 8.48 pm delivery failed , since then been trying to speak to someone at customer service and no luck ,2days later still no contact worst delivery Company ever i don't know why tiktok used them i normally receive my delivery via royal mail”
“Driver didn’t call my mobile when he arrived, didn’t email, didn’t send a text message. You guys need to find a better delivery service these guys are PATHETIC.”
“Terrible. Spent 2 days at home waiting for the package m it appears that the delivery guy comes to my door, looks at it and then walks off. He doesn't ring the bell or anything. Then, when I check for updates on the website, I see that the delivery guy stated that the parcel was undeliverable. I guess that ,at this stage, I won't receive the parcel. Absolutely terrible.”
“This is the worst company I’ve ever dealt with. If you are ordering from Temu or Shein and they deliver by Imile, request your packages to be delivered by a different currier or it will get lost, delivered to a wrong address or will come open with missing items”
“I have paid my custom duties on the 30th till now I'm waiting for my package . On your WhatsApp there's no option to select when my order will be delivered. Atleast gives us your working days do that we know which date during the week can we expect orders as we put work address because we always at work it will be a disadvantage to deliver on Sundays as we bot working on Sundays. I can't reschedule my delivery date as I don't know which date will be delivered...”
“I ordered a package from shein over 3 weeks ago and for the past week I have called them every day to find out when it will arrive and each person advised me that it is marked urgent and will be delivered on that day and it still hasn't arrived. I am disgusted with this company and refuse to do business with shein unless they go back to Australia Post which i have had no issues with. This is disgraceful”
“Worst communication I’ve seen from a company ever. Online chat is so unreliable and useless, phone service is down on their part, this company shouldn’t exist.”
“Missed my delivery from TikTok shop and have been told to wait for update. That was on the 23/1/25 still no updates. Customer service phone number doesnt work email take ages to reply. Still yet to receive package”
“Terrible service, they must work on communicating and their understanding of the job, as I’ve spoken to a few different workers regarding my package not being delivered each with their own story, I get different instructions each time that are useless as none of them have brought me any outcome. The updates are unclear from their customer care, and they informed me if you need urgently needed to collect it from DIP Warehouse I reached 8 AM and they had no idea where is my package After 3 hours of waiting they found it in another company warehouse (Economic courier and freight services LLC) because IMile have no facility to deliver JAFZA Area and they could not deliver because in-between they have an issue and as per my request they said they can give back 3 PM to IMile, Al queries warehouse and I go there and collect from them and IMile not take any responsibility.”
“How do i rate 0 stars? These people customs are ridiculous and they’re taking forever to give me back my duplicate payment of more than a R1000 ridiculous! Jesus loves you whoever’s reading😇”
