“Very bad quality of service, poor customer care, calling 1000000 times no answer, hanging up the line with a reply from the machine that all the assistants are busy same reply every time !!! Very disappointed”
“This company is not kosher, the orders are correct, and all my personal details are out there, when I want to "pay" I tried to track my order... can't open the app. I refuse to acknowledge them. I get a call advising me that the tax is due, I then do an electronic transfer and that's that.
Order number not correct,
One has to open "their" app to find out what the tax amount is?
One can't track the items
Don't be fooled
Huge question? Why via Dubai?”
“Basically this is a fraud company. They never pick up the phone. They don’t have any customer service contacts and they should not be used by anyone. I have an order of $1000 that I wasn’t able to receive for two weeks now I cannot trace my shipment I don’t know where it is, they never pick up the phone horrible horrible experience”
“Very bad services…. This is the worst courier service i have seen in ma life… I retured my shein products … it’s almost one month …. They didn’t came to pick up my return order … I called many times their call centre and raised complaints even though no responses at all … worst service… I waisted my money and everything 🙄”
“Poor service,this is the worst courier,no communication at all and they keep cancelling delivery saying I wasn’t available.They are very lazy and slow”
“Very poor company not impress at all and i wonder why shein partnered with this company service is below zero they don’t respond email or call and on whats up robot there my order is stuck without any reason I advice shein and other companies not use them for delivery service in short this company is very unprofessional and hard to work with so i advise shein and other company to look at other delivery partners to operate with”
“the worst company i have ever deal with.
I have return order since 2 weeks from shein and till now nobody came to pick up the order.
I called them soooo many times, raised complaint, did everything and still no one cares and keep lying that driver assigned and couldn’t reach or i was not available.
All lies and nobody came or contacted me at all.
I will never deal with them again”
“I am so disappointed at this imile whatsoever courier company. I paid for taxes and money was debited from my account. I called them and spoke to a lady called Charmaine. She sent me a blank email and asked me to forward proof of payment. I did send all the proof and it has been 7days with no response. I was advised via email that if I don't pay for taxes my order will be returned back. I am so heartbroken and I would not recommend anyone to ever use their services again. They are full of BS.”
“They didn’t deliver my order to my home is they required me to go and pick it up even though I specified, I wanted it to be delivered to my home with the address and everything.”
“My parcel has been sitting in Brisbane for the last 11days and as of writing this is still sitting there by there tracking ive been waiting almost 4 weeks for it to arrive”
“The delivery man did not return my change for my "Cash on delivery".
Imagine I woke up early to get my delivery this day.I even mentioned the amount of my cash is SR.200.00
I received my order at 12:37 noon,and the change will be given at 5pm!
But up to this moment he did not contacted me 😱
Amazing Service!! 🤪😩😡”
“Everytime i order from Temu, iMile pick up the job once it is in Australia. They "try" to deliver it several times then end up just not delivering. I live in an apartment. All they have to do is call the apartment number and someone will let them into the building. It is sooooo frustrating. The parcel ends up going back and forth for weeks and then disappears. I wish I could choose the carrier but now I am just going to have to stop buying from Temu.”
“Rude team and drivers
More than 1 month my parcel with them
All items now damaged special the skin cream care
All drivers not professional
When customers send them location they rejected without any reasons”
