“Earlier their delivery used to be quick. Now the parcels are just roaming around with their team for more than 1 week. No response to emails and calls. Very inconvenient!”
“Imile is the worst delivery company in UAE. Poor customer service, when you call, they end your call without even picking. They mark your package as delivered whereas you haven’t received the item. Will never recommend anyone to use this. The best of them is aramex”
“Poor service
Parcel was picked up from Under Armour on Wednesday and was supposed to be delivered next day.
It reached on Sunday !!!
Tried to contact them but it is only robots answering phone and WhatsApp.”
“I'm sorry to report : Tracking information is lacking details - you never know where the package is and why it might sit for days, drivers never call, never know what day they will deliver. Packages sit for days after customs without being picked up. Packages have a hard time achieving the actual delivery date. Drivers seem to be frustrated definitely not friendly. Other companies delivery days sometimes weeks faster when both packages have gone through customs and waiting to be picked up. Also packages might sit for days not being delivered to customs for approval.
I hope you can do better, I would like to give a great positive review.”
“Absolutely terrible. Waiting for my order for nearly 2 weeks. Courier doesn answer calls. Or messages. Customer call service poor. Please do not use them.”
“Awful delivery company. Mark packages delivered without delivering. Constantly lose packages. Don’t answer their phone. Don’t respond to emails. Don’t respond to social media. DO NOT USE UNDER ANY CIRCUMSTANCES.”
“Poor service,
1. I missed the call but they did not follow up, online support has no access on whatsapp to look for target location.
2. They will not deliver in your location. as per the guy named Jihad
3. paid on time, not deliver on time
never to suggest this delivery service again”
“A very bad experience, ordered from shein and my package never arrived, found out after countless calls to imile that the driver was hijacked so did not get my staff but luckily got a refund from shein but even today im still waiting for refund of my tax that i payed the courier, they are the worst, they tell you a date but still i dont get my refund, at this point im furious”
“Third day now where a different driver calls and gets surprised with the location which I’ve shared so many times (never changed the location!) just for them to do the same thing the next day.. now they’ve switched their phones off and no response! There’s no phone number to call ugh”
“How long do. I wait I paid my shein taxes four days ago it hasn't been updated since then how, do I track tmny order I ditn see why we must suffer we paying for service so many emails logged chats and what'sapp no response I tried calling no one pick up”
“This is the worst delivery company ever. My package was supposed to be delivered 2 weeks ago and i still haven’t gotten my package, Shein should stop using this as their logistic company. Aramex and Buffalo are the best”
“Horrible Useless drivers leave parcels elsewhere then send msg saying delivered...hmmm where would be nice to know. Customer service help is just a fantasy.”
