“Very very very bad attitude drivers most especially surya gurung he's very rude and not talking good to customers delivering time is very late time wen most of as we are still at work.imile not good I don't know why SheIn there using this company than using the company before”
“I AM DISAPPOINTED IMILE SERVICES PROVIDED THE DRIVER MOBILE NUMBER BUT THE DRIVER ONLY ANSWERED ONCE SINCE THIS MORNING HIS NOT COORDINATE AND DRIVER NAME IS NOT WORKING AHMAD KHAN I HAVE A FLIGHT TODAY BUT THE ITEM WAS NOT RECEIVED BECAUSE THE DRIVER WAS EXTREMELY DELAYED AND HE TURNED OFF HIS PHONE TO I UPDATE HIM EVEN ON WHATSAPP JUST SEEN HIM TWO SHE ONLY REPLYS ON WHATSAPP TIMES EVERYTHING IS SEEN ESPECIALLY WITH AHMAD KHAN THE DRIVER VERY WORSE EXPERIENCE”
“Second time they sent an automated
Message saying the package was delivered with the attached photos. I have not received a package ……
First time they failed to deliver”
“Dear IMAIL Courier Team,
I am writing to express my extreme dissatisfaction with the poor service provided by your courier company. I received a message stating that my parcel is with your delivery boy, Malik (Contact No: 0526298960), since this morning. However, despite multiple attempts to contact him via call and message, he has neither answered nor responded.
To make matters worse, this is not the first time your service has failed to deliver my parcel on time. This is the second instance where the delivery has been delayed or failed altogether. Such repeated unprofessional behavior is unacceptable.
The lack of accountability, unresponsive communication, and repeated delivery failures make this one of the worst courier services I have ever used. I would not even consider giving your service a single star based on my experience.
I urge you to take immediate action against this delivery boy and improve the quality of your service. Please prioritize resolving this issue and ensure that my parcel is delivered without further delay.
Looking forward to your prompt response.”
“This is the second time I’ve had to use them to get my products I’ve ordered and the second time I’ve had to argue with them to get my things I’ve paid for and waited for
This time they delivered my things to the wrong address and when I call they click ignore and only send text saying they are on it.
Terrible service and very unprofessional company. I suggest if this is the delivery company to order elsewhere”
“If you can avoid them, poor communication, unprofessional drivers, worst customer service. Driver attempted delivery but couldn’t find package it’s been 3 days coming back, I’m doubtful they still have the package just expecting the worst news fingers crossed”
“Communication is slow and very vague. There’s no specific day I’m being told to expect the delivery only “keep a lookout for our calls/whatsapp/email”…. OKAY WHEN???? It’s been almost over a week now and my parcel arrived and was paid for almost an entire week ago.”
“I am extremely disappointed with your delivery service. Every time, the delivery person fails to deliver the package, and on top of that, they are rude and even hung up on me! This is unacceptable.
Worst company I have ever seen!!”
“If I could give 0 stars, I would. I have been using AliExpress for years now and never had any issues. As soon as they changed to this useless shipping company, I have now had two separate packages marked as “unable to deliver, delivery address wrong”, when I full well know it isn’t, and they have not even attempted to re-deliver for 10 days past that point. Never will I be ordering from AliExpress again if they continue to utilise this shipping company, completely and utterly useless. You cannot contact them, when you do, they will apologise, tell you your order will be delivered within 3 days and close out the chat.”
“Absolute nightmare from start to finish. Package never arrived, they kept pretending to have attempted delivery…I kept having to “confirm my address” - this went on for an eternity, but they managed to send the package back to China very quickly so I honestly doubt that they even had it to begin with. Avoid at all costs!”
“Over 1 month late.
Still no sign of the parcel.
I don't even know if I will receive my parcel this year.
Ordered from Shein and because of this experience I will be switching to Temu. I cannot trust this delivery service.”
“Terrible service from this company, waited weeks for my shein order. It arrived in JHB and they just send it back instead of delivering to me. Shein refunded me, but what about my taxes that was paid? You cannot get hold of imile on phone, and email response is non-existent. Be careful of this company.
I rate them a 0!”
“Guess what i paid tax when they said they received my order only for them to say i didn't order & these were their specific words "Customer informed did not order" i want my customs money back”
“This courier service is the absolute worst. You can't contact them to resolve any delivery problems. I've had 2 failed deliveries from these guys and I'm expecting 5 more packages from them. I don't expect any of them will reach me. I'm absolutely pulling my hair out. Useless Useless Useless!!!!!!”
“Ordered from Shein and never delivered. Kept making excuses that they attempted delivery, even when people were home and nothing on the camera. Don't use them they take your packages and lie to the sender. Of course there is no way to contact them.”
“2 days waiting for my delivery and not received because the driver decided that no
Thten they sent a message that they missed me to reschedule while i was here in the location, then they never andwer to the phone, thten for the complaint the mail for code never arrives … don’t use this company never never neverrrrrrr”
