“One of the shittiest delivery services. Buffalo was best don’t know why SHEIN changed its services in South Africa. My parcel was supposed to be delivered on 8th aug left the warehouse at 8 in morning with driver Aubrey Maluleke. I’ve been calling him since 5 he is saying he is coming but now it’s 10 in the night and still he is on his way. What kind of company does deliveries so late at night.”
“driver refused to deliver my parcel. Kept ignoring calls and answering on WhatsApp. After 10 calls wrote just that he does not know what parcel I am talking about , he does not have my parcel... and that's after 10 days when i had urgent delivery package. This behavior is disrespectful and ugly. He had the EXACT address of the delivery, it was written on it to contact via whatsapp. He called when i was on a meeting to say to contact him vis Whatsapp, after what ignored all my messages. I received instead a notification that there is no exact address to deliver the package.”
“Worse delivey ever i ordred from shein with full location but it always shows customer change address as it their mistake. Just gave 1 star bcoz i don't have choice 🙃”
“They said they tried to deliver my parcel last week Saturday - which they did not. I did not receive any call or any communication at all from the driver, only a message saying that it was a failed delivery. I could not “update” my details on the website to reconfirm. I have called over 8 times and every time they say that they will “escalate” the issue with their manager and absolutely nothing happens at all. Their driver now has my parcel and there is no way for me to get it a whole week later. Buffalo is a million times better, I have never had a problem with them. Don’t use imile delivery.”
“I would like to write a complain about how ur worker (Zia ur rehman) is treating customers he called me at 1:05 and he said that he’s outside meanwhile I go upstairs to bring some cash and I was late for 8 minutes when I go outside he already gone when I asked he said that he can wait for 10 minutes only and he didn’t even wait for 10 minutes his excuse was that I didn’t answer him the second time!!!! This affects the company ofc”
“By FAR, the worst delivery company I have ever used. If you thought PFL logistics was bad, think again. We get deliveries all the time from a variety of different courier/delivery companies. Always the same commercial address, most companies have no issues. Imile every single time has had extremely long delays, and basically 0 customer support. I only ever got a proper email reply from them once and it was one sentence "we have not receieved your package yet". They do not answer phone calls at all. Ever. Straight to voicemail and mailbox is always full. Probably because their clients are calling delivery personnel 24/7 due to massive delays. Mind you, the package landed in country on the 7th of that month. It cleared customs on the 9th. By the 25th they stated they don't even have the parcel. As if it just disappeared off the face of the Earth.
Another unrelated iMile instance was when they made 5 separate attempts at delivery, package was loaded into the van, out for delivery, then back to the warehouse repeatedly. I'm sorry but how hard is it to deliver the package? It's as if they have an extreme shortage of personnel and a sea of packages. After that many attempts, seemingly they just gave up, after a week of no updates - I went to their site and had to reschedule the delivery manually, after which, they finally delivered the parcel 1.5 months late. It's actually incredible how hopeless they are, I've since blacklisted them and recommend that nobody ever uses their services. Extremely shady, and unprofessional company.”
“My order is still "parcel shipped to"
For three days , its already In my country but I'm waiting so long for it to be delivered , slow delivery and no way to track them worst experience ever”
“I am soo upset with this delivery company my expected date was 9/7/24 to 13/7/24 now is 23/7/24 my delivery hasn’t been delivered to me they keep taking my parcel to Dubai and Abu Dhabi despite my address showing Al Ain on the app.this usually happened when I pay before delivery if cash on delivery they always deliver on time .you guys are soo incompetent you need to do better”
“The worse customer service I’ve ever experienced in my life!! Waiting a month for my parcel to be stuck at their warehouse only to be delivered back to sender. Never again”
“bad services every day they call to take location and end of the day they dont deliver and write customer request change of delivery days . the problem they keep lie and lie”
“I never had issues with them before, until recently a package was marked as "delivered and signed off by receiver" but I did not receive anything.
The assigned person said maybe I changed my location and he could not remember delivering to the location I set. He was just nonchalant as if now it's my responsibility to go out and search where he left my package.
On their site it shows the correct address. How could he just say I changed my address?
I even checked with our building security and there was no record of iMile delivery on the date that my package was marked as delivered.
Customer service is automated and there's no proper response except for an automated message.”
