“Horrible service and policies. Apparently, delivery was attempted ONE time, but I received no call and nobody came to my home. The package was returned to sender before I was even notified there was a delivery issue. I contacted customer service a week before and was told to be tiene, my package was waiting to be delivered. Then, out of nowhere, it was returned with 0 attempts made. Scum. They deserve 0 stars they were so incompetent and awful.”
“This is the second time i am using imile and both time very disappointed service. Their delivery service is pathetic. Lazy and irresponsible executives. Doesn’t come eventhough we call them several times. They won’t even pick your call. Thinking about legal action against IMILE.”
“Contacted this companies email twice, nothing yet, tried to track my package, it's said "out for delivery and will reach you shortly" Since 8:30am yesterday morning. It's now 1:35pm the following day and I've still not received my package, nor gotten an email response, and nothing on the tracking site has been updated to reflect that at all. Really upset with the way this is currently being handled. Terrified this package, which is really important, has been lost or stolen. I can't afford to order a new one if it is.”
“Imile you are the worst delivery service at all times, Shein is going to loose customers because of your service. VERY!!! VERY!!! BAD and UNPROFESSIONAL, don't respond to emails or calls 😡😡😡😡”
“The worst delivery service of all time, they schedule and cancel orders by themselves without getting back to their customers. The moment Shein and other e-commerce companies started working with them things went south in terms of delivery, I can’t stress how bad and unprofessional they are”
“Imile, drives are not trained and ill mannered. Seller agreed to deliver us an urgent package but I- mike driver lied to us and rather than delivered by the package on time Saturday evening escaped for his early weekend. We kept trying but he blocked our contact number .”
“Very unprofessional, they don’t answer to calls or email, I’ve been trying to contact them since last because it shows that my package has been failed to deliver, not a single answer. I’d rather stop buying from Shein than having to deal with this!”
“The worst delivery man Mr. nimat +966545530194 on today called him several times, either he cut the call or he say I'm coming.. I have taken the appointment today from customer service representative over phone... but doesn't benefitted... I mile has to take care the customers..”
“What a joke. This company has no clue what they are doing.
I get a WhatsApp Message from an iMile Number (Person) asking me to send my location. Well if they have my address on the package then easy to go to Google MAPS and type in the Address. The once the driver knows my location he informed me he was not the right person delivering in the area? The why did he have my package from the start?? Should have been given to a driver who is delivering in the area where I live. Absolutely NO Clue on how to run an organization dealing in logistics.”
“Very bad service, I fed up with your delivery boys…every time I want to fight with them, then only they will give my ordered items…plz Shein don’t use these kind of stupid company, don’t ruin your future….
I wondered, they are trying to delay our delivery…the delivery boys are very lazy and they are playing, they will not answer our call”
“Pathetic, they drove around with my parcel for four days, with each day promising delivery. Each day they failed. Under no circumstances should you use this company. They are dysfunctional.”
“Delivery driver is arrogant,he deliver late at night.he said he already come to the building but never bother to ask the reception just because when he call me my mobile was not reachable,and he never call again.i call earlier the warehouse they promise my order will be delivered before 6pm but all lie same with the driver lot of excuse.”
“Very bad service In delivery and laying to customer even though the shipment was fully paid they insist of charging me the xtra which I totally refused .Very bad service I strongly recommend NOT to deal with them and I will file alegal case soon”
“The delivery service from hell. The delivery agent lied about a delivery. The warehouse manager then lied further. Consequently a birthday present for a young relative 'disappeared'. The complaints system is a joke, the phone service is not working. Avoid these people.”
“I really like your service here in KSA. The delivery guy is nice his name is Saeed Abdulkarim. He's very accommodating and polite. Keep up the good work. Thank you.”
