“The second month..... :( Packages sitting at local warehouse in my city over 7 days and no delivery. They offer no way to pick up a package, or I would pick it up ! They say they don't have a deadline for deliveries (TRUE ), as stated to me by the company Representative : The website says 5 to 15 days as an estimate, also says it in the contract ( Correct ). IMPORTANT -> This means : You get your package whenever they decide to delivery it - Tomorrow, Next week, Next month, Next year, 5 years, 10 + years ? Its an estimate, so it has no deadline. I will do everything within my power to never use imile again ! They might be great in a another country, or city, but not for me ! Mexico - Tam1- Heroica Matamoros”
“Worst delivery service with lying drivers, and since us customers cant reach any one from the company itself, no wonder all the mess and lies from their drivers!!!!!!!!”
“You have to be lucky enough to receive order from them 😂 bcz most of the time it doesn’t come. And then their delivery timing is awful. It’s so unfair for customer. I haven’t received my last order and it says delivered and also not been able to reach them.”
“Very very bad communication waiting for delivery since 1 week no follow up’s with customer I think they earned enough money that’s why they are neglecting the customer priority”
“If there is lower mark, i would choose it... the driver sent me that he will deliver my package week ago and i still did not receive it.. i contacted the IMile twice and they did not help.. maybe the driver stool mine and the company are xovering for him.. also, the previous delivery i received it damaged. They are not trustworthy”
“Unprofessional Staff. Very bad service. I was waiting 4 days to get my delivery and every day when I call they informed me will deliver today but end of the day I did not receive. Very hard to contact them, most of the delivery team and office team they switched off there mob.
Please don't recommend these service team to any of your friends.”
“Very very poor services, The delivery person is very lazy to locate the address 😴. Should follow where they are. Compare to other delivery company they bring the product to the exact address, bring the items to our door step.”
“My home is secured by a 5ft gate that is padlocked. Most deliveries are left at the gate given it is well out of sight from the main road.
IMile's driver decided it was acceptable to THROW 3 packages over our gate instead of simply placing them outside like any normal person. Not only is this sort of handling completely unacceptable, the driver did not know the contents of the packages and could have damaged anything inside.
Thanks to driver's lack of care our dog has now torn open the packages, invalidating the strict returns policy for the items inside and which are now dirty.”
“Very poor delivery service. The drivers are very rude. Whenever I call , he answers and start shouting that he is busy and then went ahead to insult me . And he would put on the app that attempts to reach me failed. I called , sent WhatsApp messages severally . I called the customer service number , it kept saying all staffs are busy.”
“Earlier their delivery used to be quick. Now the parcels are just roaming around with their team for more than 1 week. No response to emails and calls. Very inconvenient!”
“Imile is the worst delivery company in UAE. Poor customer service, when you call, they end your call without even picking. They mark your package as delivered whereas you haven’t received the item. Will never recommend anyone to use this. The best of them is aramex”
“Poor service
Parcel was picked up from Under Armour on Wednesday and was supposed to be delivered next day.
It reached on Sunday !!!
Tried to contact them but it is only robots answering phone and WhatsApp.”
“I'm sorry to report : Tracking information is lacking details - you never know where the package is and why it might sit for days, drivers never call, never know what day they will deliver. Packages sit for days after customs without being picked up. Packages have a hard time achieving the actual delivery date. Drivers seem to be frustrated definitely not friendly. Other companies delivery days sometimes weeks faster when both packages have gone through customs and waiting to be picked up. Also packages might sit for days not being delivered to customs for approval.
I hope you can do better, I would like to give a great positive review.”
“Absolutely terrible. Waiting for my order for nearly 2 weeks. Courier doesn answer calls. Or messages. Customer call service poor. Please do not use them.”
“Awful delivery company. Mark packages delivered without delivering. Constantly lose packages. Don’t answer their phone. Don’t respond to emails. Don’t respond to social media. DO NOT USE UNDER ANY CIRCUMSTANCES.”
