“I had ear pods that I bought included to my first iPhone as a gift and they did not want to fix them but Dudu Dinangwe tried all her best by calling me notifying me the challenges she had in getting the repairs team to repair. I sent her emails I had received on my purchase, she used that to explain to her management till it was agreed they will fix my ear pods. I love the fact that she kept me in the light in all events that was happening till they were brought back to her.”
“Incredible connection Mall of africa, sales person guided me to buy a laptop too high spec for my needs. I went back and changed it for a unit more suitable on that visit, the service again was so bad. They DID NOT inform me i needed a warranty certificate. I learned that at another store then had to go back a 3rd time and ask. Staff are literally dancing to the loud music. They are clueless on their products. Tried to sell me a stylus. I get home and my LT came with a stylus. Really, shocking experience at club incredible connection. Thats if the y get off staring at their cell phones and dancing long enough to assist.
RM”
“I had an amazing experience at the Incredible Connection store in Rosebank! I was assisted by Dorris, and she provided exceptional service friendly, respectful, and professional throughout. The entire team was welcoming and made my visit enjoyable. I truly appreciated Dorris' help, and I will definitely be returning for future purchases. I’ll be spreading the word about this wonderful store and their top-notch service. Thank you again for making my shopping experience so positive!”
“Me and my friend received a top notch service from Nombuso,her service was excellent and also provided us with the full information/ details on what we needed. She's simply the best ,we could even refer others to her. Thank you so much!!😊”
“I had the pleasure of working with Nokwanda Nyundu during the procurement of computers and tablets for my company in Eswatini. Her service was exemplary from start to finish.
What stood out about Nokwanda's service:
- Her professional and attentive approach to understanding our company's technology needs
- Clear communication throughout the procurement process
- Exceptional attention to detail in processing our order
- Outstanding logistics management, ensuring our shipment was properly packed
- Reliable follow-through on delivery timelines
- Personal commitment to customer satisfaction
The careful packaging of our equipment demonstrated her understanding of the importance of protecting valuable technology during transit. The timely delivery was crucial for our operations, and Nokwanda's efficiency made the entire process smooth and worry-free.
I highly recommend Nokwanda for her outstanding sales service and dedication to customer satisfaction. She is an asset to her company and a true professional in the field of technology sales.”
