“Firstly, the young man who helped me at IC Mall of Africa was incredible. Much appreciated. However, the pay station is a shambles of note, truly a mess! Plus, during a busy Friday, that's when it's decided to train new people. Absolutely crazy. I asked for a simple favour as my 80-year-old mother was standing with nowhere to sit, in that could I pay for my 1 in cartridge of ink so I could get her to the car. The manager, Tholoqi (wears a black t-shirt)--the name I was given, was completely adamant that NO as there was a line which as I'm not blind I could see, hence why I was asking for a favour for an elderly person. I took not even 2 minutes to pay when after 15 minutes of standing, it was my turn. She couldn't be bothered, and I said to her that I hoped she or someone elderly in her family wouldn't need such a simple favour one day and be told no! She then practically shouts in-store that she prays it never happens to her! Absolutely disgusting behaviour from a 'manager' in front of staff and customers. IC, you need to do some work on who you employ to represent your company. Abhorrent, and I'll never set foot there again.”
“I purchased a laptop and software on 02/03/2025 at Incredible Connection Gateway. I was assisted by Darryn Pillay who went above and beyond to assist and answer all my question on Saturday and Sunday. Darryn was not only patient but very knowledgeable and his client service was exceptional.
This experience makes me confident about my purchase and that I have made the right choice by making this purchase with this store.
Keep up the great work :-)”
“I would like to compliment Dudu Dinangwe from Gateway store who assisted me today. She is professional efficient and extremely helpful when assisting with my laptop repair. I walk away a happy customer. Thank you! Kind regards Paula Tostee”
“My experience is just that I keep getter their customers updates on those who applied for credit with them, I get their account numbers with their names and surnames which really expose customers to potential fraud. I notified Incredible of this but it seems they are not interested in sorting it out let alone that it is in violation of the POPIA.”
“Wow, am the happiest person ever today. Moya is the shop asset, very patient, smart and gave me exceptional customer experience. Thank you so very much for everything, helping me check the laptop and setting it up. You’re a star Moya. Ever Grateful!!”
“Phumzile Gwebu Eastgate mall was the sales person who assisted me when purchasing my phone, I would rate her 10 stars if I could , her service was top notch, she is super friendly, professional and competent in her work. I am a happy customer bcos of her.”
“I am writing to formally lodge a serious complaint against Incredible Connection regarding an order I placed on February 7th for a 3-piece set of suitcases—a high-value purchase I made specifically for my upcoming travels on February 20th. I assumed that placing my order almost two weeks in advance would allow more than enough time for delivery. However, the experience I have had with your company has been nothing short of frustrating, unprofessional, and completely unacceptable.
Instead of receiving the full 3-piece set I paid for, I was delivered only one suitcase, which is worth less than half of what I originally paid. Naturally, I attempted to log a query immediately upon delivery, expecting prompt assistance to resolve this mistake. I was assured that a complaint had been logged on my behalf and that I would receive feedback within 24 hours.
However, after receiving no communication whatsoever, I contacted customer service again—only to find out that my query had never been logged in the first place! Instead, I was told that it would now be logged at that point. Why was I misled about this from the start?
Following this, I was asked to provide photos of the incorrect product, which I did immediately. Despite my prompt response, it then took another four days for me to receive any further communication. I was eventually informed that the incorrect order would be collected yesterday, but, as expected, this did not happen—further delaying the process and adding unnecessary frustration.
When I inquired with Modjadji Maimela about whether I could return the incorrect order myself to the warehouse and collect the correct one, I received insufficient and vague information. No apology has ever been expressed to me for this complete failure of service.
This is beyond unacceptable. I demand to be put in direct contact with a senior representative from Incredible Connection who is actually capable of resolving this matter. I must receive my correct order by today—NO EXCEPTIONS. Given the amount of money I have spent, I refuse to tolerate any further delays, poor communication, or incompetence.
I expect an urgent resolution, or I will have no choice but to escalate this further.”
“If you are not up to date with technology and need to buy a laptop, Marco at Incredible Somerset Mall is your man.
Thank you Marco for your help it is very much appreciated.”
