“I ordered a pair of earbuds from this company and it said it would be delivered within 2 to 5 days, but a week later and the order has not yet been processed, I needed these quite urgently as my previous one had stopped working, I don't think I will be ordering from them again.”
“I am writing to express my continued frustration regarding the lack of service and communication from your Knysna branch. As previously mentioned, we submitted our computer for repairs on March 6, and to date—nearly two months later—we are still without our device.
What I find most unacceptable is that I have had to initiate every single follow-up myself. Not once have I received a proactive update from your team. Each time I call, I am met with excuses: the technician is on holiday, the manager is unavailable or also on leave, and no one seems willing to take responsibility or provide a clear update.
Yesterday (29 April), I spoke to Mandy, who took my details but was abrupt and dismissive. While I understand that staff may be under pressure, I did not appreciate her tone or the lack of accountability. As a paying customer, I believe I am entitled to professional, courteous service—especially after paying R2,599 for a part that has yet to resolve the issue.
At this stage, I requested the immediate return of our computer. I will handle the matter independently going forward, regardless of the cost. I will never recommend Incredible Connection again—particularly the Knysna branch.
This level of service is completely unacceptable, especially when someone's business relies on functioning equipment.”
“Am so happy and satisfied to their savings. They are so helpful and patient to the client. I will like to say thank u so much to Anna, Lucia and Christina.”
“We had an excellent service experience with KG (Katlego) at your Rosebank, Johannesburg branch. He is deserving of kudos. And we’ll be back again to ask for him personally in future 👏🏼👏🏼👏🏼!”
“I bought a laptop and the salesperson helped me choose what I was really looking for. Big ups to Thobi...a gentle and soft spoken, knowledgeable guy about his work. Thank you Thobi and the cashier as well, Tumi.”
“Tanks to philisiwe mdluli for good customer service at I langa incredible connection shop I bought JBL EARPHONES SHE DELIVERED IT TO ME THE SAME DAY I BOUGHT IT BIG UP TO HER”
“I had an absolutely wonderful experience with Incredible Connections Centurion, thanks to the exceptional service I received from Anna. From the moment I requested a quotation, she assisted me with professionalism, patience, and genuine care. Her communication throughout the entire process was outstanding, she kept me informed and updated on the progress of my order, which gave me great peace of mind.
Even after my purchase, when I faced some challenges registering for my warranty, Anna didn’t hesitate to help. She went above and beyond to make sure everything was sorted, showing true dedication to customer satisfaction. Her friendly and supportive attitude made the whole process smooth and pleasant.
Thank you, Anna, for your excellent service you truly made my experience memorable!”
