“ONLINE BUYER BEWARE! I/C are quite willing to sell el-cheapo HP Notebooks online with a keyboard with grey letters on silver keys but without a BACKLIGHT on the keyboard as standard. In low light conditions visibility of this keyboard is poor, to say the least. There is also no indication in I/C's online adverts that these HP units have no backlight. They're not willing to swop it and HP won't replace the keyboard.[Model is HP 15s i5 and there are other HP models on their shelves with similar problems.] HP and I/C - an incredible combination for ripping you off.”
“We searched for a PS5 Vodacom contract deal and saw a deal from Incredible Connection. I phoned the store and a salesperson Gideon explained how. We visited the Potchefstroom Store and first salesperson we chatted to was Gideon. His customer service was professional and excellent. We left the store with our PS5. Thanks for your excellent customer service Gideon. Mr and Mrs Myburgh.”
“i paid in good faith for a garmin watch
they never had the stock and am approaching two weeks without a refund - that's the same as theft
took my money when they never had the product in stock and then my refund is tied up in red tape
your online reviews tell it all! SHOCKING”
“Being in my 60's...I always feel threatened by the "forever changing " technology.
But at the branch in Paarl I was helped by Daryl when I had a problem with my laptop.
He explained to me in terms I could understand,without making me feel uncomfortable or stupid.
It is the second time in a short period that I had the similar approach by a salesman from the same branch,when I needed a memory card for my cellphone....unfortunately I can't remember his name.
You young generation staff surely knows how to deal with our older generation.Well done
Nazli”
“My name is Wiseman from Bryanston and I was very happy to get an excellent service from Collen at Incredible Connection Fourways Mall i appreciate the good customer service from him.”
“Absolutely pathetic service!
Ordered a cell phone online as a replacement to my device, which had gotten damaged.
7 days later, still have not received delivery, however I received an email saying that I had received my parcel.
Customer services is the worst! Still have not been assisted, feels like we're speaking to incompetent robots.
Service is TRASH!!!”
“Ordered a iPad online, on the 2nd April with 2-5 days shipping. It is now the 14th April and although the tracking says shipped, the call center says it is still with the warehouse. And even if I want to cancel the order and go in-store to buy it, I am told I have to wait 14 days for my refund. This was supposed to be a present for an 80 year old lady to connect with her overseas family.”
“Your branch at Mall of Africa was extremely helpful when I went in to enquire about one of your products. Your salesman Lerato Modise went out of his way to assist me and explain the product I was looking for. I left a satisfied customer.”
“I ordered a headset last week Saturday for R700, it was collected and shipped on Monday, the shipping said 2 - 5 working days, it's Friday now and I don't have anything, this website is a scam and I will be reporting it as such
Please avoid using this website because they will take your money and run”
“Good day,
The Randburg branch was very professional and helpful.
They were able to provide information of the new iPhone 14.
They provided brochures, including the benefits of the Apple iPhone brand.
Thank you
Regards,”
