Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,001 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 3 star review on 15th December 2023

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”

Helpful Report

Posted 1 year ago

“Stunning! The rugs are beautiful and soft to the touch. I’ve had mine cleaned and they clean up well. I have dogs so I got two sets. The color is amazing”

Helpful Report

Posted 1 week ago

“Beautiful rug - Spectacular Service! I purchased the Oriental Weavers Evolution 8035B Charcoal/White rug - exact match to my other three rugs. Beautiful, stunning, and elegant. I have to say the customer service was wonderful! I received immediate communication after I placed the order. When I had a question, I received a very quick response. Thank you so much, Steve. I greatly appreciate everything. Love my rug!”

Helpful Report

Posted 2 weeks ago

“Shipping was quick and product was exactly as described. Happy with my purchase”

Helpful Report

Posted 2 weeks ago

“Great communication and follow up. Only company able to locate a hard to find discontinued rug for me. Very happy customer.”

Helpful Report

Posted 2 weeks ago

“I love the rug goes well in our room. Your customer service is very good and appreciate your timely communications regarding my order.”

Helpful Report

Posted 2 weeks ago

“This establishment has the most beautiful rugs and the best customer service!”

Helpful Report

Posted 2 weeks ago

“Ordered 3 rugs that matched. They sent 1 and I loved it. So they said they were sending the other two. Today I received the area rug. And then today I received an email saying the 3rd rug is back ordered 3-4 MONTHS! I would rather pay the extra $500 I saved and get the rugs I ordered than stuck with 2 rugs I can't lay down for 3-4 months. I don't recommend this company.”

Helpful Report

Posted 3 weeks ago

“Waited 20 for answer to chat question but never received it. Chat was ended. However, I feel certain I can get help with a phone call. Great prices, beautiful rugs!”

Helpful Report

Posted 3 weeks ago

“Incredible rugs had a rug showing available to order 2nd day air shipping on their website. I purchased it, and followed up for two weeks only to hear that they didn't not have the rug in stock and it would not be available until three months later. Had I know this I would never have placed the order. Deceptive tactics. I will report them to the Better Business Bureau”

Helpful Report

Posted 1 month ago

Thanks for your feedback, James. I'm sorry your order could not be fulfilled. We are also disappointed as we never like to cancel anyone's order. Please understand, we show the inventory count as provided by the warehouse and sometimes a low stock item might sell out quicker than expected (ie. 2 orders placed simultaneously, but only 1 item in stock). These inventory shortages can happen in any warehouse and it is not intentional and we are seeing improvements as our suppliers upgrade their stock/inventory systems/software. Of course, you have been issued a full refund and we're happy to help you make a new selection if you don't want to wait for the next shipment to arrive. Thank you for understanding. - Steve, Incredible Rugs and Decor team

Posted 1 month ago

“This is the 5th rug I've ordered from Incredible Rugs and Decor. The site is easy to use and shipping was free. The rugs have always arrived in great condition, colors true to the website and customer service has been very helpful. If you sign up for emails and they give a discount as well. I highly recommend this site!”

Helpful Report

Posted 1 month ago

“It's so perfect for our space and the customer service is top notch always the best from here!”

Helpful Report