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Incredible Rugs and Decor Reviews

4.7 Rating 3,992 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 3,992 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Jen O
Verified Buyer
“I ordered this rug months ago and it was suppose to be in stock and there was a miscommunication with the warehouse and we still have no received our rug !!”
Helpful Report
Posted 4 years ago
Hi Jen, we sent you an update in September via email that your Momeni Woodland rug will be ready to ship in early November. Please refer to that email, dated 9/15/2020 and let us know if you'd like to change or cancel the order. Otherwise, we'll be in touch as soon as it's ready to ship. Thank you.
Posted 4 years ago
Deb H
Verified Reviewer
“Just want to say I am so impressed with this rug! It is beautiful and I have had fabulous compliments on it. I would also like to say it was packaged and shipped perfectly. It unrolled and was perfect immediately. No weighing down corners or curling at all. May I also thank you for keeping me posted every step of the way from my order to shipping to arrival? Your customer service was top-notch. Have no qualms about recommending your company or products at all. Thank you for providing such a great and colorful product! Love it. Deb H”
Helpful Report
Posted 4 years ago
Marie M
Verified Buyer
“Beautiful rug, great quality. My issue was with delivery. They were left at front door during a rain storm & even tho wrapped in plastic from factory, one of the rugs was wet. Someone was home the whole day. A doorbell ring would have helped.”
Helpful Report
Posted 4 years ago
Jane K
Verified Buyer
“Staff has been responsive and very nice about my question about delivery date. Unfortunately - and likely due to the pandemic - delivery was delayed about 3 weeks. Incredible Rugs did not inform me of the delay from the manufacturer. The only way I learned my order wasn't lost was by contacting customer service at IR”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Customer service was excellent. I had to return a rug due to our decision to purchase a round instead of the rectangle. My account was quickly credited and emails were answered in a timely manner. Would definitely purchase again from incredible Rugs!”
Helpful Report
Posted 4 years ago
Denise
Verified Reviewer
“I ordered a Surya carpet from this vendor and it arrived in a quick amount of time. I had an issue with the carpet itself, but I called Incredible Rugs and Decor who took care of the problem without hesitation. The vendor sent a replacement and was "incredible" to work with. Customer service is a key factor, and this was provided.”
Incredible Rugs and Decor 5 star review on 17th October 2020
Helpful Report
Posted 4 years ago
Charyvongmonyrath C
Verified Buyer
“Excellent customer service and communication from their sales team. I had pre-order a rug and needed a change of address. Rug also arrived earlier than anticipated. Possibly the best prices around too as my rug cost more and was sold out in many stores.”
Helpful Report
Posted 4 years ago
Jean D
Verified Buyer
“Wish I would be notified when there is a delay in shipping. Prices good. Customer service very responsive.”
Helpful Report
Posted 4 years ago
Suzie P
Verified Buyer
“I ordered my sample over a week ago, I just got a text saying it should arrive on October 22!! I’m disappointed it is taking that long☹️”
Helpful Report
Posted 4 years ago
I'm sorry about the delay. Your sample is shipping from Rizzy's warehouse, who has been short-staffed due to Covid. They are prioritizing rug orders to ship first until they can get caught up. Thanks for your patience.
Posted 4 years ago
Anonymous
Verified Buyer
“xxxxxxxxxx”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I didn’t get the rug that’s pictured.”
Incredible Rugs and Decor 1 star review on 16th October 2020
Helpful Report
Posted 4 years ago
We're sorry if you received an incorrect item. Please contact Customer Service Mon-Fri 9am-5pm, so we can get more details and get it corrected.
Posted 4 years ago
Louise F
Verified Buyer
“Very easy site! I can’t wait to see what the runner looks like in my home.”
Helpful Report
Posted 4 years ago
Kristine J
Verified Buyer
“The online experience was easy an quick. The two customer service representative who helped me make adjustments to my order were friendly, efficient, and resolved my problem quickly. They were great to work with.”
Helpful Report
Posted 4 years ago
Cynthia G
Verified Buyer
“I’m impressed that there was no tax and no shipping for the sample you are sending.”
Helpful Report
Posted 4 years ago
Lisa B
Verified Buyer
“Great quality and value with excellent customer service. Highly recommend. We are very pleased with our beautiful rugs.”
Helpful Report
Posted 4 years ago
Michael B
Verified Buyer
“The site was very responsive and the price was right. So far very happy with shopping it seem to be so easy that I’ll probably be back find other items.”
Helpful Report
Posted 4 years ago
Pat S
Verified Reviewer
“Incredible has a great selection of rugs. They are quite focused on providing the best service possible one most areas. For me paying $154 for the return of a rug is heartless. I’m a retiree, senior citizen and that exactly what they charged me to return a rug. I thought they might share the expense with me! So all rug buyers, unless you are absolutely sure, wait and think about it.”
Helpful Report
Posted 4 years ago
We cover 100% of the shipping costs on the outbound shipment to the customer's home. We also pass along our discounted shipping rates to the Customer should they choose to return the item. Shipping large/heavy rugs can be costly for everyone, as Fedex and UPS continue to raise their rates due to Covid and Peak Seasonality. For this reason, we offer a terrific sample program so you can check colors/texture/quality in your home before ordering a large rug.
Posted 4 years ago
Pat S
Unverified Reviewer
“Incredible has a great selection of rugs. They are quite focused on providing the best service possible one most areas. For me paying $154 for the return of a rug is heartless. I’m a retiree, senior citizen and that exactly what they charged me to return a rug. I thought they might share the expense with me! So all rug buyers, unless you are absolutely sure, wait and think about it.”
Helpful Report
Posted 4 years ago
We cover 100% of the shipping costs on the outbound shipment to the customer's home. We also pass along our discounted shipping rates to the Customer should they choose to return the item. Shipping large/heavy rugs can be costly for everyone, as Fedex and UPS continue to raise their rates due to Covid and Peak Seasonality. For this reason, we offer a terrific sample program so you can check colors/texture/quality in your home before ordering a large rug.
Posted 4 years ago
Beth D
Verified Buyer
“Very disappointed with customer service”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“One of the best shopping experiences I've ever had! I'd rate them higher than "Very Good."”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews
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