Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very user-friendly for narrowing my search for an area rug -- lots of filters, well beyond basics like size, color, etc. My only frustration with this and all rug sites -- even manufacturer's (in my case, Karastan) is that they don't show photos of ALL sizes available for a particular style, labeled so it is clear what each specific size will look like. This is a problem because, as the sites themselves note, patterns and proportions can differ. The "featured shot" shown for the rug I got (Spice Market Tigris) must be of the 5x8 rug -- moderate border, relatively big field. The rug I got, the 8x11, has a wide border and relatively smaller field. Had all sizes been shown and LABELED (sometimes there are several different photos, but one is left to guess what size each is), it would have been easy to see what I was getting. I'd hoped to get what looked like the featured shot. I didn't. Not disappointed enough to return it, but disappointed.”

Helpful Report

Posted 4 years ago

“My rug had a posted wait of 2-3 weeks, so after a month of waiting, I contacted IRD about my order only to find out that it would not arrive for 2-3 additional MONTHS. And IRD has still not updated info on their site so when others order the rug, they have no idea that IRD has no intention of fulfilling that order anytime soon. Disappointing that IRD is not truthful.”

Helpful Report

Posted 4 years ago

We're sorry about the production delays on the Zephyr rug. Karastan provides the ship dates to their Dealers electronically and our site will reflect their updated ship times, automatically. (It is not a manual process) Of course, you are welcome to change or cancel your order if you do not want to wait any longer. Otherwise, your rug will ship as soon as Karastan has inventory available and we'll email you updates as new info becomes available. Thank you.

Posted 4 years ago

“Easy to navigate and search. Delivery seems to be pretty quick as well. I like the updates so I can follow progress.”

Helpful Report

Posted 4 years ago

“I had a good experience with Incredible Rugs. Ordering was easy and shipping was fast. Of course, I only purchased a 2 by 3 ft rug, but it went well, and I would imagine larger rugs would arrive in similar condition. Happy with my purchase.”

Helpful Report

Posted 4 years ago

“Customer service reps are quick, know inventory, quick process”

Helpful Report

Posted 4 years ago

“Very good experience. Updated at every step of purchase and shipping.”

Helpful Report

Posted 4 years ago

“Great customer service and communication. Rug was packaged and wrapped in very heavy duty plastic. Rug was exactly as depicted on the website. I will definitely buy again. Great quality Karastan rug”

Helpful Report

Posted 4 years ago

“Just received my rug today. I am very happy with the appearance and how fast it was delivered. If it wears well I’ll be 100 % satisfied.”

Helpful Report

Posted 4 years ago

“Easy to order and site is secure.”

Helpful Report

Posted 4 years ago

“Great service. Very helpful.”

Helpful Report

Posted 4 years ago

“Excellent Service”

Helpful Report

Posted 4 years ago

“The rock was nice but not what I expected”

Helpful Report

Posted 4 years ago

“I ordered this rug months ago and it was suppose to be in stock and there was a miscommunication with the warehouse and we still have no received our rug !!”

Helpful Report

Posted 4 years ago

Hi Jen, we sent you an update in September via email that your Momeni Woodland rug will be ready to ship in early November. Please refer to that email, dated 9/15/2020 and let us know if you'd like to change or cancel the order. Otherwise, we'll be in touch as soon as it's ready to ship. Thank you.

Posted 4 years ago

“Just want to say I am so impressed with this rug! It is beautiful and I have had fabulous compliments on it. I would also like to say it was packaged and shipped perfectly. It unrolled and was perfect immediately. No weighing down corners or curling at all. May I also thank you for keeping me posted every step of the way from my order to shipping to arrival? Your customer service was top-notch. Have no qualms about recommending your company or products at all. Thank you for providing such a great and colorful product! Love it. Deb H”

Helpful Report

Posted 4 years ago

“Beautiful rug, great quality. My issue was with delivery. They were left at front door during a rain storm & even tho wrapped in plastic from factory, one of the rugs was wet. Someone was home the whole day. A doorbell ring would have helped.”

Helpful Report

Posted 4 years ago

“Staff has been responsive and very nice about my question about delivery date. Unfortunately - and likely due to the pandemic - delivery was delayed about 3 weeks. Incredible Rugs did not inform me of the delay from the manufacturer. The only way I learned my order wasn't lost was by contacting customer service at IR”

Helpful Report

Posted 4 years ago

“Customer service was excellent. I had to return a rug due to our decision to purchase a round instead of the rectangle. My account was quickly credited and emails were answered in a timely manner. Would definitely purchase again from incredible Rugs!”

Helpful Report

Posted 4 years ago

“I ordered a Surya carpet from this vendor and it arrived in a quick amount of time. I had an issue with the carpet itself, but I called Incredible Rugs and Decor who took care of the problem without hesitation. The vendor sent a replacement and was "incredible" to work with. Customer service is a key factor, and this was provided.”

Incredible Rugs and Decor 5 star review on 17th October 2020

Helpful Report

Posted 4 years ago

“Excellent customer service and communication from their sales team. I had pre-order a rug and needed a change of address. Rug also arrived earlier than anticipated. Possibly the best prices around too as my rug cost more and was sold out in many stores.”

Helpful Report

Posted 4 years ago

“Wish I would be notified when there is a delay in shipping. Prices good. Customer service very responsive.”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews