Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was very good. Mary was very professional and courteous over the phone. No high pressure. I highly recommend using Incredible Rugs and Decor.”

Helpful Report

Posted 3 years ago

“The rug was beautiful; exactly as pictured. Delivery on schedule. Will search here first next time!”

Helpful Report

Posted 3 years ago

“Great customer service!!”

Helpful Report

Posted 3 years ago

“It was easy to order online”

Helpful Report

Posted 3 years ago

“Quality of products speak for themselves. Excellent!! Pricing is fair, especially with sales. Delivery extremely efficient. But my favorite experience was with customer service. Noah Upton and Jamie Jackson were superb!!! Their professionalism and personal attention were superb! They were pleasant and accommodating. From my perspective this is why customers return and thus companies succeed. Thank you!! I will refer your company.”

Helpful Report

Posted 3 years ago

“The website was very helpful. I was looking for a particular rug and the sales assistants were great.”

Helpful Report

Posted 3 years ago

“Awesome experience!”

Helpful Report

Posted 3 years ago

“Great value, large selection. Followup correspondence top notch.”

Helpful Report

Posted 3 years ago

“Quality is good, love the colors. Well wrapped for delivery.”

Helpful Report

Posted 3 years ago

“Super responsive website. Shipping is fast. Good communication about shipping updates.”

Helpful Report

Posted 3 years ago

“Excellent customer service! Top notch💗”

Helpful Report

Posted 3 years ago

“Rugs came securely packaged and look beautiful!”

Helpful Report

Posted 3 years ago

“What a find! High quality products, incredible service, great pricing. We did a remodel/addition to our home and the shopping was getting tedious. When we found IRD that all changed. The folks at IRD are a pleasure to deal with, helpful and really responsive. Great operation, great customer service, friendly and knowledgeable staff, i highly recommend them”

Helpful Report

Posted 3 years ago

“Quick acknowledgement of my order. Updated information”

Helpful Report

Posted 3 years ago

“Exactly what I expected.”

Helpful Report

Posted 3 years ago

“Very quick and easy to find good quality products and continued communication all the way to delivery.”

Helpful Report

Posted 3 years ago

“I love my kitchen area rugs from Incredible Rugs. They are so soft and the colors are true to the photos! Their customer service was very helpful and followed up with my order. I highly recommend them. Margaret H.”

Helpful Report

Posted 3 years ago

“I was taken aback to be asked to purchase a package protection for my order. Then, lo and behold, I received an e-mail from UPS that my package was damaged. I am now waiting to hear what has happened regarding my order. When I phone Incredible Rugs, I was told to contact the package protection program. I have done so, and now wait for their response. Nothing is happening over the week-end. So, purchasing so far has been an uneasy experience.”

Helpful Report

Posted 3 years ago

“My rug has been sitting in the garage for 2 months due to renovation being done in the house. I feared if there was something wrong with the rug, it would be too late to return it. We got the rug out yesterday and it was perfect. Easy ordering, easy delivery given where we live and great quality of the rug. Even the colors which are hard to pick out online turned out to be even better than expected. Thoroughly satisfied with my purchase.”

Helpful Report

Posted 3 years ago

“Clear communication regarding the order. Also, very kind, professional service when my order was placed by phone. Thank you!”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews