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Incredible Rugs and Decor Reviews

4.7 Rating 3,992 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 3,992 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Margaret K
Verified Buyer
“We are very pleased with our new rug. Online purchase was very easy and we will be ordering from you again.”
Helpful Report
Posted 4 years ago
Katherine F
Verified Buyer
“I completely thought the website was useful and easy to navigate. The see in your own room ability was great. Soon after ordering I received a confirmation email and a way to contact if I had any concerns. My only reservation is the anticipated ship date has come and gone. I understand that covid has changed business but giving unrealistic ship times is frustrating when ordering items well in advance of an event. Hopefully will be shipped soon.”
Helpful Report
Posted 4 years ago
Thanks for your feedback, Katherine. I see that we emailed you an estimated ship date of 8/14 and the rug did indeed ship out on that day. Perhaps the tracking details landed in your junk/spam folder? Regardless, your rug is due to arrive tomorrow, Friday, under Fedex tracking # 395837246792. Thank you, and enjoy.
Posted 4 years ago
Betty W
Unverified Reviewer
“The associate with whom I spoke was extremely courteous and helpful. Ordering by phone was a very pleasant experience.”
Helpful Report
Posted 4 years ago
Joseph H
Verified Buyer
“Everything was perfect. The rug was delivered when they said it would be delivered. The rug was in perfect shape. I had never ordered a rug online before but I'm very pleased with the experience. I would certainly order from incredible rugs and decor again.”
Helpful Report
Posted 4 years ago
Angelique F
Verified Buyer
“Love the rug, wish I ordered a larger one. Will do soon.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The rug that I bought was twice the amount in the furniture store. I loved all of the design extras on the site. I will shops here again. Great follow-up on the customer service and communication.”
Helpful Report
Posted 4 years ago
Nancy F
Verified Buyer
“Bought two beautiful Karastan rugs. Shipped and received quickly. Prices are very reasonable and they sent free non slip mats. Would order from them again. Definitely recommend.”
Helpful Report
Posted 4 years ago
Margaret D
Verified Buyer
“Great service, fast shipping, great rug!!”
Helpful Report
Posted 4 years ago
Linda K
Verified Buyer
“I didn't get an update on the status of my order which took I believe 5 months.”
Helpful Report
Posted 4 years ago
Hi Linda, perhaps you missed our email updates? We sent you an order update on 5/26 with the estimated ship date for your special order items and we're happy to see they shipped very close to our projection. Keep in mind; ship dates are also posted on our website if the item is not in stock at the time you order. You can also call us for updates, any time. Thank you.
Posted 4 years ago
Psfreedom
Unverified Reviewer
“Fast & Easy Transaction...Love My New Rug!”
Helpful Report
Posted 4 years ago
Michael M
Verified Buyer
“I purchased two 8x10 area rugs from HomeGoods and they still had the label on the back..luckily I was able to find your company by searching online & was so delighted to see that I was able to order the matching 4x6 rugfrom you guys! Your website was very easy to use and my ordered arrived within a week! Its a perfect fit in my kitchen.”
Helpful Report
Posted 4 years ago
Rhonda C
Verified Buyer
“Great customer service, but photos online do not match actual item. Colors greatly differ.”
Helpful Report
Posted 4 years ago
Virginia A
Verified Buyer
“Prompt . Product lovely .”
Helpful Report
Posted 4 years ago
Ed
Verified Reviewer
“This was the first time that my wife and I used your website, and I have to comment that it was extremely easy to use and straightforward. In addition as soon as we went onto your website, you gave us a code for another 12% off, and we thank you!”
Helpful Report
Posted 4 years ago
Joanne B
Verified Buyer
“The rugs arrived on schedule and are very nice. I am happy with my order and the service received”
Helpful Report
Posted 4 years ago
Robert D
Verified Buyer
“The rug is beautiful! Great communication up front. Delivery was later than expected. Thank you, Nancy”
Helpful Report
Posted 4 years ago
Gary M
Verified Buyer
“Great product. My rug is excellent a quality wool rug. It's still in the shedding period like all new wool rugs. But the colors stay brilliant and everyone who sees it compliments on how nice it looks.”
Helpful Report
Posted 4 years ago
Julie D
Verified Buyer
“Best price and I received it within 5 days!”
Helpful Report
Posted 4 years ago
Mary M
Unverified Reviewer
“Rugs are beautiful. True to color on line.”
Incredible Rugs and Decor 5 star review on 14th August 2020
Helpful Report
Posted 4 years ago
Bethany T
Verified Buyer
“They are indeed Incredible! Staff members are exceptionally service oriented. Such a delight to deal with and my new rug is amazing!”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews
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