Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,001 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Rug looks amazing. Great price and timely delivery.”

Helpful Report

Posted 1 year ago

“Superb selection and excellent quality. We love our new rugs and they arrived in great condition and super fast!”

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Posted 1 year ago

“Perfect in our entry!”

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Posted 1 year ago

“Nice selection and variety of prices.”

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Posted 1 year ago

“Ordered rug in January 2024. House being built so my mistake for not opening the rug to check it out. Unfolded it yesterday and guess what? They shipped me the wrong rug. Now I’m stuck! If you can’t get and order right, you are either INCOMPETENT or you just DONT CARE! That’s why you deserve ONE STAR! I’m never ordering again from this company.”

Helpful Report

Posted 1 year ago

Hi Andres, we were unaware of any issues with your order and we'll be happy to get this resolved for you. Our Customer Care Team will reach out to you, shortly. Thank you.

Posted 1 year ago

“The website was great. I especially liked being able to see the rug in our house and room. It made me comfortable with the selection I made.”

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Posted 1 year ago

“The rug that I received doesn’t look like the picture at all. The rug I thought I was purchasing had a beautiful pattern. The rug that I received has no discernible pattern. It looks like a cheap pixilated random pile of colors.”

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Posted 1 year ago

“Knew what I was looking for and it was easy to find on computer. Thanks.”

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Posted 1 year ago

“Brown rugs look almost black. I am not happy with them! Would like some return labels for them. I have 4 X 6 and 2 2 X 3 brown rugs. I was also sent 2 extra 2 X 3 rugs in the black red; and I need extra labels for those. I did not order these Thanks for your kindness. Susan Steed”

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Posted 1 year ago

“Ordering a smaller one for under my table was very easy. My larger new one was installed yesterday and I was very pleased with the quality.”

Incredible Rugs and Decor 5 star review on 3rd September 2023

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Posted 1 year ago

“Incredible rugs & decor made it so easy to order sample of the rugs I was interested in. They were shipped in a timely manner and the return of the samples was easy. I reached out to support a few times with questions and they were responsive and helpful!”

Helpful Report

Posted 1 year ago

“My checkout experience was not good. I did not get a chance to enter the code for a 15% discount, and I did not see a place to request installment payments. I had some kind of approval from Affirm, I think it was. I am quite upset because I do not have that money available in my bank account right now. I can make several payments quite easily, but I did not see anywhere where that was available. Maybe I am just not too bright, but I thought I would be given a chance for this, and instead, Boom, the whole amount has been charged to me! I am not happy about that at all., as you might buess.”

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Posted 1 year ago

“Noah located a rug for me that was out of stock and discontinued and impossible to get but he pursued it above and beyond normal efforts and located it at some warehouse. I appreciate all he did.”

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Posted 1 year ago

“Your website is extremely user friendly! Also your customer representative was very professional and helpful plus being knowledgeable of your business!”

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Posted 1 year ago

“I stumbled on the site and I have to tell u really incredible the rugs are so beautiful and such a selection they even had a flamingo rug they carry Karastan bargains also clearance I bought 2 runners for my kitchen beautiful animal print which looks like Scalamandre fabric OMG u have to shop the site they also have bedding and home decor”

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Posted 1 year ago

“I have purchased several rugs from IR&D with wonderful results. Delivery to my door is fast and so convenient. I like the ease and usability of the website too. I also appreciate I can use the live chat as well as call and speak to an associate that really knows the product! They anre patient and so helpful. The friends I have referred who purchased rugs from IR&D are grateful for the competitive prices as well as the money they save on delivery too. Yep, I’m a fan.”

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Posted 1 year ago

“Your customer service far exceeds all the competition. So different in today's retail reality. Thank you so much! Seamless work!”

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Posted 1 year ago

“Rugs came in a timely manner and were of good quality.”

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Posted 1 year ago

“I'm obsessed with the rug I just ordered by Momeni New Wave # 133. The colors are vivid with an art deco design, more like a work of art. Never been this excited about a rug before.”

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Posted 1 year ago

“I truly love my beautiful rug! It is just what I was looking for to put in my beautiful piano room!”

Incredible Rugs and Decor 5 star review on 23rd June 2023

Helpful Report

Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 4,001 reviews