Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible rugs & decor made it so easy to order sample of the rugs I was interested in. They were shipped in a timely manner and the return of the samples was easy. I reached out to support a few times with questions and they were responsive and helpful!”

Helpful Report

Posted 1 year ago

“My checkout experience was not good. I did not get a chance to enter the code for a 15% discount, and I did not see a place to request installment payments. I had some kind of approval from Affirm, I think it was. I am quite upset because I do not have that money available in my bank account right now. I can make several payments quite easily, but I did not see anywhere where that was available. Maybe I am just not too bright, but I thought I would be given a chance for this, and instead, Boom, the whole amount has been charged to me! I am not happy about that at all., as you might buess.”

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Posted 1 year ago

“Noah located a rug for me that was out of stock and discontinued and impossible to get but he pursued it above and beyond normal efforts and located it at some warehouse. I appreciate all he did.”

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Posted 1 year ago

“Your website is extremely user friendly! Also your customer representative was very professional and helpful plus being knowledgeable of your business!”

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Posted 1 year ago

“I stumbled on the site and I have to tell u really incredible the rugs are so beautiful and such a selection they even had a flamingo rug they carry Karastan bargains also clearance I bought 2 runners for my kitchen beautiful animal print which looks like Scalamandre fabric OMG u have to shop the site they also have bedding and home decor”

Helpful Report

Posted 1 year ago

“I have purchased several rugs from IR&D with wonderful results. Delivery to my door is fast and so convenient. I like the ease and usability of the website too. I also appreciate I can use the live chat as well as call and speak to an associate that really knows the product! They anre patient and so helpful. The friends I have referred who purchased rugs from IR&D are grateful for the competitive prices as well as the money they save on delivery too. Yep, I’m a fan.”

Helpful Report

Posted 1 year ago

“Your customer service far exceeds all the competition. So different in today's retail reality. Thank you so much! Seamless work!”

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Posted 1 year ago

“Rugs came in a timely manner and were of good quality.”

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Posted 1 year ago

“I'm obsessed with the rug I just ordered by Momeni New Wave # 133. The colors are vivid with an art deco design, more like a work of art. Never been this excited about a rug before.”

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Posted 1 year ago

“I truly love my beautiful rug! It is just what I was looking for to put in my beautiful piano room!”

Incredible Rugs and Decor 5 star review on 23rd June 2023

Helpful Report

Posted 1 year ago

“We were extremely happy with our first purchase two years ago. About a week ago, we ordered a rug which was delivered a day before a sal for that same rug started to be advertised. Just thought it was strange. They would not honor that new price for us. And, the rug isn’t quality wise what we were hoping for for the price we paid.”

Helpful Report

Posted 1 year ago

“I have purchased two rugs from Incredible Rugs and the whole transaction (both times) was efficient and professional. I found the rugs I wanted and they were shipped quickly and received without problem or delay. The prices were good too! Thank you. You have a repeat customer here!”

Helpful Report

Posted 1 year ago

“Ordered a sample - and while the sample was pricier than other sights, it was very prompt and getting a refund was super easy. Given so much is online these days and retail stores don’t always have these rugs in stock - this is the best way to shop!! Thank you Incredible Rugs and Decor.”

Helpful Report

Posted 1 year ago

“The pictures do not do this rug justice. It is absolutely beautiful and the aquamarine color is the first color you notice. It is hard to judge from the pictures so I ordered a 2 x 3 rug. It didn't show the true beauty of the rug, but on a leap of faith, I ordered the 8 x 11 for my bedroom. You really need to see the larger size to appreciate the attractiveness. I also ordered the 2 x 3 for the entrance of the bedroom. The big plus is this carpet won't show stains due to its pattern. I am beyond satisfied with the rug and the company's service.”

Helpful Report

Posted 1 year ago

“Loved the sample process. The samples were large enough to see the fibers, colors and style. Also the “see in your room” was super easy and so helpful. The response time was awesome and all my issues were attended to and resolved quickly. If I need another rug in future I know exactly where to go. Also if I’m asked I will say incredible is the answer. Thanks so much. I’m delighted.”

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Posted 1 year ago

“Very pleased with the rug. Brought the room together with the texture and color on new wood flooring.”

Incredible Rugs and Decor 5 star review on 10th May 2023

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Posted 1 year ago

“Had to call with a few questions. Call answered promptly and questions answered. Courteous staff.”

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Posted 1 year ago

“Rather easy to navigate with functional filters”

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Posted 1 year ago

“I had a great experience buying online! Samples were available for purchase so I could be sure of the colors I was getting. Shipping and customer service was great as well! Would definitely but from them again.”

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Posted 1 year ago

“Easy to find what I was looking for and very easy to order!”

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Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews