Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my rug yet. It says it was delivered July 16. But it hasn't gotten to 21602 Ellinwood Dr. Torrance, CA 90503. My cell is 310 938-5414. Sherry Cline.”

Helpful Report

Posted 3 years ago

“Prompt notification of order status.”

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Posted 3 years ago

“Web site easy to use. Prices good. Communication clear. Delivery quick, tho whoever did the final delivery left the rug leaning up against the mailbox leg out by a fairly busy road. Not my first order. Would order again. Would love the rug description to be specific on synthetic fiber. Polypropylene does not have the same look as my older rugs (in same pattern from same manufacturer) made of olefin.”

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Posted 3 years ago

“They deliver!! The rugs are quality and the price includes the shipping and the pad!! If you have a question a call to their professional staff gets it answered!! I will never fall for other on line rug sellers!”

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Posted 3 years ago

“Easy to shop...told me availability...quality product...trust you from previous buys...gratefully appreciate affirm pay options.”

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Posted 3 years ago

“Excellent customer service and communication.”

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Posted 3 years ago

“This company is great! I ordered a rug that was handled roughly during shipment and incurred some soil damage. Even though it was not the fault of Incredible Rugs and Decor, they still worked with me in getting a replacement rug. I thought this was extremely caring - a shining example of living the Golden rule. As illuminated in a Christmas Carol, they make mankind their business!”

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Posted 3 years ago

“Professional, first rate!”

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Posted 3 years ago

“Their prices were great; their response to my questions was great. There was a delay in manufacturing my order, but they offered to cancel and kept me informed about delivery when I decided to not cancel.”

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Posted 3 years ago

“Five star experience- well done! Kept me informed of status of delivery and product was exactly as ordered. A great business model for others to follow- much appreciated!”

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Posted 3 years ago

“Dilene in Customer Service, and her associates, made up for some kind of a ghost that was in my order. She received info that the runners I had ordered were discontinued and so she emailed me. Then I looked online and saw a note on the page with my selection on it saying that the runners would be shipped in 4 to 6 weeks, so I called Customer Service to ask if it was true. While D researched, I went to my mail service and THERE WERE THE RUNNERS I HAD ORDERED.”

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Posted 3 years ago

“We are renovating our home and putting new floors in the living room. I enjoy the large selection on your website, although some of the views are fuzzy online, which makes a selection difficult. I’m looking for a good quality rug for the living room and a coordinating runner for the hallway. I have spent a great deal of time on your website, and I’m confident I will find the perfect rug.”

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Posted 3 years ago

“Love the rug but if your putting on top of a rug you need something to tack it in place so it won't move”

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Posted 3 years ago

“All arrived, and I love them all. They are in my bathroom, in my 214 year old house in PA. They are a color I love, and very lush under foot. Charm galore and perfect service. I recommend you to friends and family.”

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Posted 3 years ago

“Sorry but I was expecting Original Karastan rug quality. This rug is very soft, loosely woven, and colors are not nearly as dark and rich as appear online. My mistake for shopping online perhaps. For a rug over $600, there should be a free pad as well. Looks ok, but not great like it appeared.”

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Posted 3 years ago

“So many options to choose from, colors, sizes and textures. Looking forward to receiving my first order.”

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Posted 3 years ago

“Excellent pictorial representation of product. Spoke with several members of the company during selection, purchase, and placement of rug. They were all very knowledgeable and helpful.”

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Posted 3 years ago

“I was extremely happy with the excellent customer service given by Robert and Noah I am now just waiting for my beautiful rug to arrive! Thanks again for your help!!😊”

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Posted 3 years ago

“I was extremely happy with the excellent customer service given by Robert and Noah I am now just waiting for my beautiful rug to arrive! Thanks again for your help!!😊”

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Posted 3 years ago

“Will only purchase area rugs from here! Customer service is excellent, super fast shipping, best prices, quality packaging and product! 😍”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews