Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the service!!”

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Posted 3 years ago

“Large selection, easy shopping, very good prices, and efficient shipping.”

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Posted 3 years ago

“My shopping experience has been delightful, from conveniently able to browse, while being assisted by the very helpful and pleasant customer service reps with answering questions and placing my order. Will absolutely make this my store for all future rug purchases. Thank you!”

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Posted 3 years ago

“Great selection of quality rugs at affordable prices”

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Posted 3 years ago

“Love the communication that’s provided!”

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Posted 3 years ago

“I would like to post a shout out to the fabulous customer service representative Noah. I have had two chat sessions with Noah, first one for assistance on placing my order and today to get an update. Noah has been great, very professional but not in a dry robotic way, he gives the impression that he actually cares about my satisfaction. So exceptional. I should be receiving my rug tomorrow, but whether I love it or not will not diminish my satisfaction with the customer service provided.”

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Posted 3 years ago

“Rug was very good quality, great colors, just as pictured. Looks great, feels great, and the ordering process was easy and the shipping was very fast! Highly reccommended!”

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Posted 3 years ago

“The selection of rugs is fantastic and they have more options than other sites. Bonus that you can get samples. Better yet, their customer service is excellent. They are responsive, personable and very helpful. I’ll look here before any other place for my next rug.”

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Posted 3 years ago

“Site is easy to use with quick response time. Looking forward to our sample and hope it works for us. Thanks 😊”

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Posted 3 years ago

“Easy online process...good email notifications”

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Posted 3 years ago

“This is my third time ordering. Very pleased with the products.”

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Posted 3 years ago

“Have previously ordered several rugs from Incredible Rugs & Decor. Have always been happy, particularly w/their high level of customer service. All of us have faced the pandemic created monumental difficulties w/product backorders & the rug industry is no exception. Finally getting the rugs I ordered in March just now. They have kept me in the loop the entire time, letting me know the status, etc. Finally, the quality of their rugs is outstanding! Prices are within the norm.”

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Posted 3 years ago

“We love our new carpet. The colors are so rich and it is so soft when you walk barefoot on it. It matches our decor wonderfully. We have always been satisfied with our purchases from Steve and company. This is our 5th carpet from them. Great service and great quality.”

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Posted 3 years ago

“I have not received my rug yet. It says it was delivered July 16. But it hasn't gotten to 21602 Ellinwood Dr. Torrance, CA 90503. My cell is 310 938-5414. Sherry Cline.”

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Posted 3 years ago

“Prompt notification of order status.”

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Posted 3 years ago

“Web site easy to use. Prices good. Communication clear. Delivery quick, tho whoever did the final delivery left the rug leaning up against the mailbox leg out by a fairly busy road. Not my first order. Would order again. Would love the rug description to be specific on synthetic fiber. Polypropylene does not have the same look as my older rugs (in same pattern from same manufacturer) made of olefin.”

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Posted 3 years ago

“They deliver!! The rugs are quality and the price includes the shipping and the pad!! If you have a question a call to their professional staff gets it answered!! I will never fall for other on line rug sellers!”

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Posted 3 years ago

“Easy to shop...told me availability...quality product...trust you from previous buys...gratefully appreciate affirm pay options.”

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Posted 3 years ago

“Excellent customer service and communication.”

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Posted 3 years ago

“This company is great! I ordered a rug that was handled roughly during shipment and incurred some soil damage. Even though it was not the fault of Incredible Rugs and Decor, they still worked with me in getting a replacement rug. I thought this was extremely caring - a shining example of living the Golden rule. As illuminated in a Christmas Carol, they make mankind their business!”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews