Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

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“So far the customer service has been great!”

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Posted 4 years ago

“Fast shipping, excellent customer service. Thank you !”

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Posted 4 years ago

“The rug was sent but not the rug pad and I can not get anyone on the phone or to respond to message. I want a refund on the rug pad.”

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Posted 4 years ago

Hi Gina, sorry for any frustration. Rug pads ship from a separate warehouse and will always arrive separate from the rug. I see your pad is scheduled to ship today. Tracking details will be emailed to you when shipped. Our phone lines are open Mon-Fri 9am - 5pm Central Time and we have live chat and respond to emails within an hour in case you need anything. Thank you.

Posted 4 years ago

“Beautiful good price and they offer a coupon”

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Posted 4 years ago

“Excellent customer service! I chatted online and was able to receive a price match. The rug shipped right away. Fast delivery. Product in perfect condition.”

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Posted 4 years ago

“Responsive qualify customer service”

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Posted 4 years ago

“From beginning to end, purchasing this rug was an easy and stress-less purchase. As far as the rug itself, it is dazzling! The one drawback is the pile. The pile is very thick and seems to lay a bit lopsided under foot, but not really as if it was against a grain; it's a strange feeling. Over the years I'm sure it will lay down but I worry that it will do so unevenly because of disproportionate foot traffic. But the rug is so beautiful I want to keep it.”

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Posted 4 years ago

“We couldn't believe how fast our order arrived. I've ordered this rug pattern before, and love it. We ordered on May 14th and it was delivered 3 days later!”

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Posted 4 years ago

“Called customer service to order samples which was very easy. The person was very helpful and polite.”

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Posted 4 years ago

“Oh I just love it now I wish I'd gone with a bigger size!”

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Posted 4 years ago

“Wonderful and quick replies from Steve and so excit s my Karastan rugs will be much quicker than I hoped!! These will be the 4th and 5th Karastans I ordered from Incredible Rugs and, they are Incredible!!! Thank you for such a fantastic selection and great customer service. I’m already looking for my next 3 hall runners!!”

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Posted 4 years ago

“I called in to ask about the promotion and received excellent service detail from Matt. We chatted a minute as I told him about my Mother-in-Law who just purchased the KAS 7301 for her under her kitchen table, not even knowing at we had acquired the very same rug for our bedroom. His remark, "You now have a family rug!" I told him my son was planning a career move and thinking about Texas. He also told me my son would love the San Antonio -Texas Hill area by telling me you have In/Out Burgers there so my son would feel right at home! Was all this part of the sale? Absolutely! He made my day. You will be highly recommended for anyone who is rug shopping!”

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Posted 4 years ago

“It’s beautiful”

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Posted 4 years ago

“Ordered and received promptly. Very happy with service and product.”

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Posted 4 years ago

“Interesting selection of rugs, good prices.”

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Posted 4 years ago

“Customer Service has been great, and my rug was shipped ahead of schedule. I ordered it Monday and it's being delivered today, Wednesday. I can't wait to see it!”

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Posted 4 years ago

“Fast shipment, great price, great quality.”

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Posted 4 years ago

“The site was easy to navigate and the selection was outstanding!”

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Posted 4 years ago

“You had a wonderful selection and great prices. I know how difficult it is to show accurate colors. One rug I received was perfect and colors were very close to photos. The other rug (a runner) was showed with what I thought were two different colors and the same pattern. I chose the darker color to match another rug which was in the room. The color was so light - nicely made and beautiful pattern, but did not work at all! I called to have it returned and pointed out the problem. I was told they would refund the shipping charge. I ordered something else! Good customer service.”

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Posted 4 years ago

“I am very pleased with my new rug! It is exactly what I was looking for and great quality.Shipping was very fast and Incredible Rugs and Decor was very informative.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews