Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Ordered and received promptly. Very happy with service and product.”

Helpful Report

Posted 4 years ago

“Interesting selection of rugs, good prices.”

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Posted 4 years ago

“Customer Service has been great, and my rug was shipped ahead of schedule. I ordered it Monday and it's being delivered today, Wednesday. I can't wait to see it!”

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Posted 4 years ago

“Fast shipment, great price, great quality.”

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Posted 4 years ago

“The site was easy to navigate and the selection was outstanding!”

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Posted 4 years ago

“You had a wonderful selection and great prices. I know how difficult it is to show accurate colors. One rug I received was perfect and colors were very close to photos. The other rug (a runner) was showed with what I thought were two different colors and the same pattern. I chose the darker color to match another rug which was in the room. The color was so light - nicely made and beautiful pattern, but did not work at all! I called to have it returned and pointed out the problem. I was told they would refund the shipping charge. I ordered something else! Good customer service.”

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Posted 4 years ago

“I am very pleased with my new rug! It is exactly what I was looking for and great quality.Shipping was very fast and Incredible Rugs and Decor was very informative.”

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Posted 4 years ago

“Incredible Rugs beat the competition on price and customer support was helpful.”

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Posted 4 years ago

“III”

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Posted 4 years ago

“very easy purchase process - I already have the large rug of the smaller size I ordered - so anxious to receive quickly and in good shape. I especially loved the free shipping and route insurance provided. Thanks Incredible Rugs and Decor!”

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Posted 4 years ago

“Service was excellent. Delivery was prompt. Rug was high quality. I would do business with them again.”

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Posted 4 years ago

“Love my rugs. Just like the picture. Great value, great service!”

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Posted 4 years ago

“Straightforward, easy. Ordered and delivered with good communication without drama. Well done.”

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Posted 4 years ago

“Frequent communication, arrived on time and in excellent condition. Beautiful rug!”

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Posted 4 years ago

“I enjoyed shopping on your site (Incredible Rugs and Decor) because of the number of rugs you offer of the kind I was looking for. I also liked how easily I was able to identify the sizes offered and their prices. I looked at many sites. Yours offered the best prices. I am looking forward to the delivery of my rug.”

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Posted 4 years ago

“I called Monday May 4th to inquire about my rug delivery. I was told that I would be informed about the delivery that day. I have still not received any information. I still do not have my rug.”

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Posted 4 years ago

Hi Susanne, perhaps our emails are going to your junk folder. We emailed tracking to you which shows your order shipped and is due to be delivered tomorrow by Fedex. Please call or use Live Chat if you need anything further. Thank you.

Posted 4 years ago

“Found a rug I wanted 5 years ago but it was too expensive. Saw it on your website at a remarkable price. Love it. Thanks”

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Posted 4 years ago

“Great price, easy to order, fast delivery.”

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Posted 4 years ago

“I was very disappointed that the colors of my rug looked very different when I came in. I know that’s a risk you take when buying online. I also should have checked before hand what the return costs were as well. They charge $100 to ship back. I just recommend knowing that before you make a $100 mistake.”

Helpful Report

Posted 4 years ago

Thanks for your feedback, Tara. Return shipping costs will vary depending on many factors (size, weight, your zip code, etc). We are happy to provide a return shipping cost estimate before you order. Room lighting will have an impact on overall color appearance so we have a very good swatch program which allows you to try several rug options in your lighting, which is the best way to ensure the best color match to your existing decor. Especially useful if you are considering over sized rugs or furniture.

Posted 4 years ago

“Excellent service thank tou”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews