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Incredible Rugs and Decor Reviews

4.7 Rating 4,005 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
4.7
Based on 4,005 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

I bought a round and rectangular rug. They are beautiful and well-made! Hand knotted. The colors are very close to the pictures. I love that you can take a picture online and have it show it up in your own room with your own furniture placed on top. Very helpful! My order was delivered within 10 days; very pleased with that! I found a price cheaper with a different company yet Incredible Rugs matched that price as promised in their advertising. Very pleased with everything, especially the service I received from Incredible Rugs.
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Posted 5 years ago
Outstanding site, selection, and availability
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Posted 5 years ago
Services and products are exceptional. Multiple notifications keep the buyer aware of the purchase - through final, timely delivery. Well done!
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Posted 5 years ago
If the colors work in the smaller piece I plan on purchasing two larger rugs.
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Posted 5 years ago
Very good shopping experience. Rug was on back order but arrived earlier that anticipated. I was kept up to date on its status by representative, Emily, who was very helpful. I reached out with questions a couple of times and she always responded quickly and courteously.
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Posted 5 years ago
INCREDIBLE! My new rugs are beautiful and great quality. Thank you! Shopping for more, now!
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Posted 5 years ago
Karastan Enigma collection is very poorly done. Rug sheds stitching constantly. Have to vaccuum every time I sit on the couch and merely put my feet on the rug. I think its awful. I asked Steve about the rug before I purchased it, he told me it was a good quality rug. STEER CLEAR!
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Posted 5 years ago
Thanks for your feedback, Mike. I'm sorry to hear you are not happy with your new rug. Rugs are sheared after the weaving process. Therefore, all new rug will have some 'shedding' during the 'break in' period (typically a couple of weeks to settle, depending on the amount of use and vacuuming that it gets). Karastan Rugs do not tend to shed beyond that. The Enigma rug has a great track record and very few returns. We'll get in touch with you this week to diagnose the issue and get it resolved ASAP. Thanks, Steve.
Posted 5 years ago
The rugs are awesome. Just what I wanted. Your site was easy to use. Thank you
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Posted 5 years ago
Easy to order on line. Fast delivery. Just what I wanted.
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Posted 5 years ago
Thank you for the opportunity to let you know how much we appreciate the professional and friendly experience of ordering through your company. Robert answered every question and was a pleasure to work with.
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Posted 5 years ago
Very Happy
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Posted 5 years ago
A real PLEASURE doing business with Robert and Incredible Rugs and Decor! We are eager to have such a beautiful rug. Thank YOU!!!
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Posted 5 years ago
rug is beautiful, this was my first purchase thru incredible rugs, my experience was excellent or should I say INCREDIBLE just like the name. I already recommend your site to couple of friends. THANK YOU.
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Posted 5 years ago
7/17/19 - My experience with Incredible Rugs and Decor was the worst experience I have ever had with an online purchase. I ordered an expensive rug on Sunday, July 13th and my credit card was immediately charged. The site promised a 15% discount code which I never received. When I asked about this in a chat, I was told that the 15% discount had expired even though it was advertised on the web site. I ordered the rug anyway because I really liked the rug. I received an email from Norton Shopping guarantee immediately but no email from Incredible Rugs. On Wednesday, still no email or acknowledgement of an order. I tried to call the 800 number but could not get through so I did a chat with a representative who told me they were out of stock until at least September. When I asked her why I had not been informed she told me she just found out an hour ago. Remember, my credit card has been charged the full amount. Still no email from Incredible Rugs and Decor. I have asked for a full refund which should have been offered and hope and pray it comes through. I will be calling my bank to dispute the charge. Horrible experience, buyer beware!
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Posted 5 years ago
We're sorry for any frustration, Sandy. I see that we sent several email updates (and your discount code) which you might find sitting in your promotions/junk/spam folder. Unfortunately, we had only 1 Galaxy rug when you ordered on Sunday but someone else got their order in just before yours. The warehouse confirmed this just a few minutes before you reached out for an update. Of course, we have issued a full refund and we apologize for any inconvenience. For future reference, you can always call Customer Service at our 888 number (not 800), Mon-Fri 9-5pm CST, live chat, Messenger, email, etc. Thank you.
Posted 5 years ago
I ordered three rugs and 2 out of the 3 rugs I ordered arrived. I contacted the company and they asked me to double check the package received and the order. The package only had 2 rugs in it and the order did identify that 3 rugs were ordered. We now have a new delivery date for the third rug. 7 days after the first 2 rugs arrived. This was an inconvenience as we planned on utilizing all three rugs and now we have wait for the third rug to arrive.
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Posted 5 years ago
We're sorry that one of your items was missing from your order. We know that it can be frustrating when a mistake or error occurs. Rest assured that a free replacement was shipped earlier this week and is out for delivery today by Fedex. Thank you for your patience.
Posted 5 years ago
VERY competitive pricing with 112% guarantee on bet pricing...impressive. I was kept informed of exactly when it would ship. I had a question about when the 30 day trial would start and Emily was very sweet and professional. Overall, a great experience.
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Posted 5 years ago
Beautiful rug !! Great service!!
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Posted 5 years ago
I was very pleased with my purchase experience. Very helpful staff did their best to shop my rug to meet my deadline need. Thank you.
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Posted 5 years ago
Great experience!!! I used the chat option on the website and I contacted the company by phone. I was very pleased with the friendliness and competence of people working in customer service.
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Posted 5 years ago
I am very pleased with there service . I needed some extra time to have my order delivered due to other things being delivered they were very accommodating. I had an issue with the product which was taken care of very quickly . I do recommend buying from them . I will buy from them again, I like to Thank Emily & Steven for there excellent customer service. Thank You !
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Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews