Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Quality products at reasonable prices.”

Helpful Report

Posted 3 months ago

“I absolutely love this company! They are so pleasant and communicative and easy to work with. They definitely have a customer for life!”

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Posted 3 months ago

“I am so pleased with the quality of this rug. It looks even better than it's pictured. The colors are rich and I love the texture.”

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Posted 3 months ago

“Sorry I did not write this when I received my rug!!! It’s perfect… absolutely love it… and it was less expensive than the place where I originally found it.. customer service was great.. only issue was that no one rang the bell to let us know it had been delivered.. we just happened to walk outside and saw it…”

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Posted 4 months ago

“The kaleidoscope series rugs have wonderful colors and detailed designs. The rugs are thick, soft and reasonably priced.”

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Posted 4 months ago

“Top quality rug arrived within a week even with a holiday”

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Posted 4 months ago

“When I expressed the need to move my shipment up to meet a deadline, the customer service department took care of it almost immediately - I made my deadline and the rug looks great!”

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Posted 4 months ago

“I bought several of the larger rugs as well as the runner and the smaller rugs. All I can say is "Wow"! The colors are deep and rich. The carpets are so soft! I've always had only wool carpets, so I was a bit leary about a nonwool carpet. I have to tell you, I would rate the fibers of these rugs softer than wool, witout the shedding of wool. I did use an 1/2 inch felt pad underneath, and the combination feels like you are walking on a cloud! The rugs have a sturdy backing and the edges are nicely finished. The Customer Service at Incredible rugs is awesome! As I had 5 carpets in the order they called and asked if I wanted all of them shipped at once ( 2 had a 3-4 week wait list) or if I wanted them to ship what was in stock and wait for the others. Communication from Incredible Rugs was excellent! I would highly recommend these rugs & Incredible Rugs & Decor!”

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Posted 4 months ago

“I always receive great quality items from Incredible rugs. I have purchased rugs and rug pads over the last years and have never been disappointed.”

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Posted 4 months ago

“Lovely Product and Incredible Service! To begin, I neglected to put a gate code for delivery. This resulted in the rug needing to take a second pass the following day. I emailed the company to see if they could help. Immediate response and then followed up the next day to make sure the product arrived. The price was competitive and I expected a nice rug. The product exceeded my expectations in quality and overall appeal. The pictures on the website are true to the product delivered. I also thought the ability to "preview" the rug was a strong tool and it helped me to feel comfortable making the purchase. I would recommend this company.”

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Posted 4 months ago

“Karastan rugs are beautiful and Incredible Rugs make your purchase so easy. They provide good communications so you know when your rug will arrive and they are packaged so perfectly. Shipment is fast. This is my 4th purchase and I highly recommend Incredible Rugs.”

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Posted 4 months ago

“Found just what I was looking for and easy to order!”

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Posted 4 months ago

“This is my 5th purchase from Incredible Rugs……another great rug + pads + quick service ! My go to site for anything rug!”

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Posted 4 months ago

“They truly are Incredible rugs and people too! Recently I ordered an 8x10 rug for our family room along with a matching runner. It was made by Karastan which is a trustworthy brand in my view. The experience on the Incredible Rugs and Decor website is user friendly and I appreciate being able to use the feature where you can see the rug in your room! The runner wasn’t in stock but I ordered it anyway as it was due in late July. The 8 x10 Zephyr Amphora Black arrived in a couple days and amazingly the runner arrived a couple days after that! The runner must have run from the warehouse as it arrived almost a month before expected. I had a reason to speak with the home office as the prices of what I ordered were decreased a couple of days after my order and they treated me like I had ordered them that very day and credited my account accordingly. Their staff is very professional and truly understand great customer service and how to treat customers. I believe I spoke with Jennifer or Jessica who was terrific. My wife and I are very happy with our Karastan rug and runner and highly recommend Incredible Rugs and Decor and their owner Steve who is a hands on owner and e-mails customers with a thank you note too. I like to see these kinds of companies succeed!”

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Posted 4 months ago

“I love my new rug! The colors looked different on the website, but that could be due to my monitor. Customer service was good with a small question I had. Rug was delivered on time and in good shape.”

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Posted 4 months ago

“Love the colors in my recent Purchase”

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Posted 4 months ago

“This is my 4th rug I've purchased through Incredible Rugs and Decor. I am very happy with my purchase. I wouldn't hesitate to buy from them again.”

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Posted 4 months ago

“We loved the Keralam Spice market rug we purchased for the rear parlor in our 130 year old Queen Ann Victorian home that we're restoring! We wanted a quality rug in this historic home and Incredible Rugs did not disappoint! We will be ordering more from you, as we progress through the home!”

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Posted 4 months ago

“This was my first purchase from “Incredible” and it was an excellent experience. Delivery was fast with multiple updates. The rug arrived meticulously wrapped and in apparent perfect condition. It was purchased for a new home that we haven’t yet moved into so the rug itself hasn’t been installed yet but I was very impressed by the purchase process. I will definitely buy here again when the need arises.”

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Posted 4 months ago

“The selection of rugs is great. The service and ordering process is easy. And the shipment was real quick. What’s not to like?”

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Posted 4 months ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews