Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Heather followed up as requested within minutes letting me know when my carpet would arrive. I look forward to receiving it next week!”

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Posted 4 years ago

“Order shipped very quickly”

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Posted 4 years ago

“I have purchased four rugs from Incredible Rugs and Decor. Site is easy to navigate and customer service is top notch.”

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Posted 4 years ago

“Great company”

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Posted 4 years ago

“10 stars if it was available! Quality product. I bought 2 rugs loved them so much bought 2 more. Colors are true to picture. Customer service was exceptional. Prompt delivery! So happy with them.”

Incredible Rugs and Decor 5 star review on 1st October 2020

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Posted 4 years ago

“Received rug as soon as it became available. Great customer service.”

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Posted 4 years ago

“I've been waiting for weeks for a certain rug that has been out of stock everywhere. When Incredible Rugs notified me it was back in stock, I grabbed it. I got a good price and fast shipping. I love the rug and want another one, but was disappointed to find it is out of stock again! But this time I pre-ordered another one, because I now have the confidence that I will get it the fastest from this company! Thanks!”

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Posted 4 years ago

“I ordered 2 9X12 rugs and one 9X12 rug pad. All three were delivered timely and in great shape - with Free Shipping. Only one of the rugs worked with my decor, so I had to return the second rug. It took over a week to get some sort of "return authorization code" from the rug maker, Safavieh. Unfortunately it's not as easy to return a rug as it is to order a rug. The cost is anywhere from $215 to over $300!!!! And they recommend you insure it. Nowhere on this website are you aware of this exorbitant return fee. It's like I purchased another whole rug!!! Never again! MMC”

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Posted 4 years ago

“WE LOVE this rug. The colors are so rich. We have it in our entryway. We bought a smaller version of this rug (which we have in front of our fireplace) a few years ago at a craft shop. So it pulls the entry way and living room together with rugs that match. I loved the colors so much, I used the info on the back of the older rug and WALLA found our new rug on your Web Site. Were we lucky. The colors on the web site were perfect, so we didn't get a rug that looked entirely different when it arrived. I will NEVER shop for rugs at a store ever again...Your web site is absolutely fantastic.”

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Posted 4 years ago

“This is my second purchase from Incredible Rugs and Decor! I can't wait to get my rug! The first purchase went so well - very professional and quick! Their prices are the best too!”

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Posted 4 years ago

“So much to choose from. Delivery swift and product absolutely gorgeous! I will shop here again for sure!”

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Posted 4 years ago

“I think the color combinations in the area rugs could be better. The colored blocks don't really tell you anything, it should give all the colored blocks a color name like ivory, tan, gray, black, etc......some of the colors look different on different monitors and you can't really tell what they actually are, otherwise, a pleasant shopping experience. Also, chat assistance wasn't very helpful.”

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Posted 4 years ago

“The shipment was fast. However, I do not appreciate the company gave me address to Norton for their software even though their offer was free for 30 days. I have never had a company to which I placed orders do this and should not be allowed”

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Posted 4 years ago

Hi Thomas, the Norton Shopping Guarantee that we paid for is not software that you can get for free. It's a service that provides you with several benefits, including a 30 day, lowest-price guarantee, among other benefits. It is very different than Norton's software that can be purchased and installed on your PC. You will receive a certificate via email explaining all of your benefits and details, all free of charge. Thank you.

Posted 4 years ago

“PLACING MY ORDER WAS EASY AND PROMPT DELIVERY. VERY PLEASED!”

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Posted 4 years ago

“Matt has been our salesman every time we called. He has a pleasant personality, knows his inventory and is great to work with. The carpet we purchased initially was disappointing as it looked nothing like the picture on their web site. However, we found another location in our house where we could use it. We continue to do business with this company because of the great customer service and quality carpets they offer. Thanks Matt!”

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Posted 4 years ago

“Excellent experience navigating the site. Excellent descriptions. Check out process very easy. Thank-you”

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Posted 4 years ago

“We love our rugs. We had previously purchased a large area rug & runner from a local furniture store & then found you on-line with the exact rugs and ordered 2 more small rugs & a second runner. They are beautiful & the quality is wonderful!”

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Posted 4 years ago

“I am very happy with my rugs. They even arrived quicker than I expected. I will make more purchases from you in the future.”

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Posted 4 years ago

“Love my new bench! It fits perfectly into the décor of my room. Ms. Griffin found the right color and size for me. She was extremely helpful. It was delivered quickly and packaged very well. Thank you”

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Posted 4 years ago

“Both Heather and Robert provided with exceptional customer service! They went above and beyond to help me find the perfect rug for my bedroom!”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews