Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

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“Found just what I was looking for❤️”

Helpful Report

Posted 4 years ago

“The customer service person Matt was fantastic. He helped me with my return and helped me search for a new rug.”

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Posted 4 years ago

“I was looking for mid-century modern, and Incredible had just what I wanted. Even in the time of Covid, the rug and pad arrived EARLIER than expected. Customer service is the best -- responsive, personal. Thank you, Incredible!”

Helpful Report

Posted 4 years ago

“The company worked for my business. They matched a sales price I found with another company and applied their 112% guarantee. This made the rug affordable. It also arrived within a week. Luckily the rug worked with the colors in my room and I didn’t have to worry about returns/exchanges.”

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Posted 4 years ago

“It’s easy to find a rug by the color you need. Good quality, large selection and great customer service.”

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Posted 4 years ago

“I was notified early this week and asked to select a delivery time. I selected the time, arranged my schedule to accommodate the delivery window of several hours and it never showed up. I called the number provided by the delivery service and was told the rug would not arrive for two more weeks. I read the notification I received via text. I was put on hold and when they returned was told they needed to reschedule for Monday (next business day). I will again have to accommodate the wide delivery timeframe of several hours. Sometime between 8 a.m. and 2 p.m. is unreasonable and not showing up at all after I've waited six hours unacceptable!”

Helpful Report

Posted 4 years ago

We're sorry to hear about the Shipping Carrier delivery issues. It sounds like the SEFL Freight Terminal in Madison, AL is having a driver/truck shortage. We'll reach out to the terminal there to see if we can expedite the delivery. Thank you.

Posted 4 years ago

“Shopping was a breeze and the communication process was beyond outstanding. The quality of the rug is outstanding!”

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Posted 4 years ago

“Very pleased with service”

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Posted 4 years ago

“Beautiful product and the packaging was superb. They kept in touch to let you know when the product would arrive. I would say excellent customer communication and service. Want to order more from a company this responsible.”

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Posted 4 years ago

“Very fast delivery. Great quality and perfect for my living room.”

Incredible Rugs and Decor 5 star review on 2nd October 2020

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Posted 4 years ago

“It couldn't have been a better experience! Shipped so quickly and the rug is beautiful!”

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Posted 4 years ago

“5 stars all around. Easy shopping online, good communication, delivery was expedient, product (rug) is great quality. I plann on shopping here from now on and refer my friends and family.”

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Posted 4 years ago

“Great customer service. Heather followed up as requested within minutes letting me know when my carpet would arrive. I look forward to receiving it next week!”

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Posted 4 years ago

“Order shipped very quickly”

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Posted 4 years ago

“I have purchased four rugs from Incredible Rugs and Decor. Site is easy to navigate and customer service is top notch.”

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Posted 4 years ago

“Great company”

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Posted 4 years ago

“10 stars if it was available! Quality product. I bought 2 rugs loved them so much bought 2 more. Colors are true to picture. Customer service was exceptional. Prompt delivery! So happy with them.”

Incredible Rugs and Decor 5 star review on 1st October 2020

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Posted 4 years ago

“Received rug as soon as it became available. Great customer service.”

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Posted 4 years ago

“I've been waiting for weeks for a certain rug that has been out of stock everywhere. When Incredible Rugs notified me it was back in stock, I grabbed it. I got a good price and fast shipping. I love the rug and want another one, but was disappointed to find it is out of stock again! But this time I pre-ordered another one, because I now have the confidence that I will get it the fastest from this company! Thanks!”

Helpful Report

Posted 4 years ago

“I ordered 2 9X12 rugs and one 9X12 rug pad. All three were delivered timely and in great shape - with Free Shipping. Only one of the rugs worked with my decor, so I had to return the second rug. It took over a week to get some sort of "return authorization code" from the rug maker, Safavieh. Unfortunately it's not as easy to return a rug as it is to order a rug. The cost is anywhere from $215 to over $300!!!! And they recommend you insure it. Nowhere on this website are you aware of this exorbitant return fee. It's like I purchased another whole rug!!! Never again! MMC”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews