Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I knew what I wanted and was able to find the discontinued rug. It was the best priced option I found. Shipping has been quick and the order was easy to place.”

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Posted 3 years ago

“Thank you!”

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Posted 3 years ago

“Excellent service! I can’t say enough good things about this rug. I had purchased the same rug from a local furniture store so I knew what to expect. The big difference was that it came quickly and the communication was excellent. I will definitely use this site in the future.”

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Posted 3 years ago

“I recently purchased the LoLoi Padma hooked rug. I absolutely love it. It is plush to the feet. So far I can say that it doesn't show footprints or such. I am using it under my dining room table and it is the perfect size. Your delivery time was fantastic. I have to control my urge to buy more of your wonderful products!”

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Posted 3 years ago

“Where is my 1500 points around 40 dollar's should be taken off of this price also”

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Posted 3 years ago

“Very rich looking, plush traditional rug.”

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Posted 3 years ago

“Quick, efficient process. Kept me up to date. Helpful, friendly customer service. Noah was great. Though it was exactly what I ordered, unfortunately the color was all wrong for my room. So I am returning it. But the overall experience was nothing short of great!!”

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Posted 3 years ago

“The representative was as great. The rug is horrible. Will be returning”

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Posted 3 years ago

“I have bought several beautiful Karastan rugs from Incredible Rugs and Decor. Quality and customer service is always exemplary. Most recommended!”

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Posted 3 years ago

“This is my third purchase, after buying 2 rugs for our family room 6 years ago. I came back because I knew what to expect: great selection, good service, good pricing. From the other two rugs, I also had sense of how the online color appearance would translate to actual appearance. (On my laptop, burgundies and deep greens have bluer tones than the actual rugs) A new thing I did NOT like: the appearance of a suggested “insurance” charge in my shopping cart. There are TWO spots you have to click to remove it. First, you click the typical “remove” box on the line item in the cart. Then you have to click a tiny, second box at the bottom of the cart to truly remove it from your order. If you don’t click that second box, the extra charge reappears in the cart on the payment screen.”

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Posted 3 years ago

“A little tricky to navigate actual purchase, but I have my rug on the way!”

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Posted 3 years ago

“Wonderful communication”

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Posted 3 years ago

“Great rug. Shipping was on time. Soft rug! Great price!”

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Posted 3 years ago

“The carpets were beautiful and look amazing in my bedroom. Great quality and also great customer service! I will definitely be ordering more in the future.”

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Posted 3 years ago

“My rug is beautiful, thick and soft ! Colors are vibrant, I have several Karastan rugs. Love their quality and long lasting beauty I have 3 that are over 20 years old. They are like new. Customer service was outstanding!”

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Posted 3 years ago

“After waiting weeks for an out of stock product I was told my rug had shipped and would be here on Sunday. It is now 7:15 pm on Monday and it is not here.”

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Posted 3 years ago

“Very disappointed in the coupon. It only gave me the 12% discount on the .98 cent extra coverage for loss, damage or theft. It should have been on the price of the rug. I felt cheated. Just ordered the rug today, so can’t comment on the rug itself or returns, or if I would recommend you.”

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Posted 3 years ago

“Very helpful, I may order again. I love my new braided oval rug.”

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Posted 3 years ago

“Excellent customer service! Delaine called me on her personal cell phone to complete the order due to issues with our connection. Very helpful and professional-- looking forward to receiving the samples!”

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Posted 3 years ago

“The “See This Rug in My Room” function is essential for doing rug shopping online. I would have given the shopping experience 5 stars except there are many rugs that do not have this feature available, so I’m forced to go to a competitor’s website to see how the rug might look in my room. Also, the 1’6” samples are often sold out and I am hesitant to have a 12 x15 rug shipped without seeing a sample first.”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews