Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend. Responsive staff and fast service! Following months of on-line shopping, Best available price.”

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Posted 3 years ago

“Very easy to use website. Product shipped quickly. Still waiting to get it in the next couple of days.”

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Posted 3 years ago

“I LOVED the ability to see the actual rug in the room! That was extremely helpful and sealed the deal with buying from you! What a great idea!”

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Posted 3 years ago

“Steph kept me informed the entire time of the process. Responded quickly to all questions I had.”

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Posted 3 years ago

“Matt was very helpful. Gave me pros and cons of each of the rugs I was considering!”

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Posted 3 years ago

“So far, so good! Matt was patient with all my questions and most helpful and efficient!”

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Posted 3 years ago

“We had a problem with shedding from a Karastan rug purchased from Incredible Rugs and Decor. The customer service representative was very helpful and patient dealing with our problem. Ultimately it was decided that the rug would be replaced with a new rug at no added cost. Very satisfied!”

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Posted 3 years ago

“A very easy process, I received a confirmation and “thank you” for my order, and have received status updates. To date, my experience has been very favorable!”

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Posted 3 years ago

“I cannot rave enough about Incredible Rugs. The rug is gorgeous, and the process was flawless. Thank you so much!”

Incredible Rugs and Decor 5 star review on 2nd March 2021

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Posted 3 years ago

“Very happy!”

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Posted 3 years ago

“Did a good job and matched our rugs”

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Posted 3 years ago

“I have had a very wonderful experience with Incredible Rugs.. any time I have reached out for assistance, I have received a timely response! Additionally, delivery was well within the stated time frame. That is what customer service is all about! The area rug we purchased is absolutely gorgeous, and well made! We look forward to putting it in place as soon as the rug pad arrives! Regards, Pat V”

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Posted 3 years ago

“Large variety of rugs, site was easy to navigate. Shipping updates were timely.”

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Posted 3 years ago

“Incredible Rugs is INCREDIBLE! I am not one to write reviews unless a product or service is so outstanding it is worth my time and effort. Incredible Rugs has thus far exceeded my expectations. I write not to endorse my purchase, but to endorse my purchase experience. I have recently visited several competitor websites in my quest for the perfect rugs for our new home and have found that Incredible Rugs' website has raised the bar among its competition. It is easy to navigate and completely user friendly in so many ways. Selection criteria helps narrow the many choices available in color, style, brand, size, price , etc. but the option to upload a photo of your room and view your rug selections in place is a game changer. Brand selection is extensive and prices are frequently less, sometimes far less, than the competition especially using the discount codes offered. IR also offers price, shipping and security guarantees and a liberal return policy. So far, I'm sold and I have the highest expectations for satisfaction when our new rugs arrive. Stay tuned!”

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Posted 3 years ago

“I am absolutely in love with my rug! I also am incredibly impressed with the above-and-beyond customer service. I felt I had a very upfront and personal online shopping experience….the next best thing to physically being in their showroom. From my sending in photos for their professional advice in matching up colors with other items in the space, to insuring my rug made it to me in pristine condition, to outstanding phone service, it couldn’t have been better. I will be buying from Incredible Rugs and Decor again and have already referred several friends to them. Bottom line it was a most refreshing experience. Thank you so much Incredible Rugs and Decor! D. H.”

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Posted 3 years ago

“Very professional and quick! The delivery was incredibly fast and very courteous. I would definitely return to this company again and highly recommend this to other friends and associates”

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Posted 3 years ago

“The rugs are extremely beautiful and we love the "Show in my room" feature. this alone helped us make our decision. Sincerely Mary and Joe Mondry”

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Posted 3 years ago

“Easy as pie! An excellent site that will be recommended to others.”

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Posted 3 years ago

“Could not be happier with our rug purchases 😍😍😍 Perfect”

Incredible Rugs and Decor 5 star review on 28th February 2021

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Posted 3 years ago

“Incredible rugs & decor has wonderful site and a very unique feature of viewing the rug in the room you are purchasing it for. In their app, you can place a picture of your room with the rug in it. App is easy use and gives an instant snap shot of how the rom will look. I would highly recommend this site for selection, value, and unique features.”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews