Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“An excellent experience all around. The website is easy to navigate, the items where shipped promptly and they kept me updated.”

Helpful Report

Posted 3 years ago

“I love your rugs and shipping conveniences.”

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Posted 3 years ago

“Ordered my rug. They immediately told me it was in stock and in a couple of days they shipped it and gave me a tracking number. The rug was delayed by ups due to the Texas storms so Matt checked where it was from his end and let me know immediately that it was on its way again. Rug arrived in perfect condition and is exactly as I ordered. I’m a very satisfied customer and would order from them again.”

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Posted 3 years ago

“Fantastic website!”

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Posted 3 years ago

“Glad I found this site and was able to get just what I was looking for. Ordering was easy and received word today that my order has shipped and will be here in two days.”

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Posted 3 years ago

“I love this company! They keep you informed all along the way with the status of the order and expected delivery. And if there is a question, they are prompt to respond!”

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Posted 3 years ago

“I love my rug! It's so thick and cozy feeling as you enter our home. Love the quality and color.”

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Posted 3 years ago

“I had a wonderful experience. Everyone was so helpful when I picked a rug that was on back order and then changed my mind! I was able to easily switch my order with no hassle and customer service responded extremely fast and was supportive. Then, I received the rug I wanted early and it is beautiful. I was given great tips for care of my rug and I absolutely love it. Will definitely shop here again!!”

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Posted 3 years ago

“Easy website to use! Easy ordering and great updates from company about shipping and arrival!”

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Posted 3 years ago

“I had a picture and idea of what I wanted. I pulled a genie out of a bottle!! The exact thing I was looking for, complete perfection.”

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Posted 3 years ago

“Great to be able to reach a customer service representative easily through chat when you have questions. Prompt in responding which is appreciated. Site is also easy to navigate.”

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Posted 3 years ago

“I had a specific rug manufacturer that I was looking for and Incredible Rugs and Decor carried their rugs. I have 16 yr old rugs from this manufacturer and they are still in great shape.”

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Posted 3 years ago

“Nice experience ordering. However the use of the Route app to track a Fed Exp shipment is really annoying and an unnecessary expense. This feature lowered my rating. BewRe”

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Posted 3 years ago

“Highly recommend. Responsive staff and fast service! Following months of on-line shopping, Best available price.”

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Posted 3 years ago

“Very easy to use website. Product shipped quickly. Still waiting to get it in the next couple of days.”

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Posted 3 years ago

“I LOVED the ability to see the actual rug in the room! That was extremely helpful and sealed the deal with buying from you! What a great idea!”

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Posted 3 years ago

“Steph kept me informed the entire time of the process. Responded quickly to all questions I had.”

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Posted 3 years ago

“Matt was very helpful. Gave me pros and cons of each of the rugs I was considering!”

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Posted 3 years ago

“So far, so good! Matt was patient with all my questions and most helpful and efficient!”

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Posted 3 years ago

“We had a problem with shedding from a Karastan rug purchased from Incredible Rugs and Decor. The customer service representative was very helpful and patient dealing with our problem. Ultimately it was decided that the rug would be replaced with a new rug at no added cost. Very satisfied!”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews