Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Good prices”

Helpful Report

Posted 4 years ago

“As always, I am a little disappointed when I have not received an item and it has been reduced in price. Last week for President's sale, I received an 11% discount. I am not sure when your anniversary sale began offering a 20% discount. That would be an additional savings of $71.64. Last week I was receiving last day of sale warnings, so I ordered. This week I receive a better offer before my rug has even been delivered.”

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Posted 4 years ago

Thanks for your feedback. We also try to offer the best discounts whenever possible. Thus, our pricing can vary, based on a variety of factors (availability, Vendor Promotions, Shipping discounts, etc). We offer a 30-day lowest price guarantee as a courtesy to our Customers, as outlined on our site.

Posted 4 years ago

“easy order and check out. very reasonable prices”

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Posted 4 years ago

“We ordered our rug on Saturday and received it the following Saturday, in just a week! The pad (fits exactly) arrived the following Thursday. Placing the order online was easy and the costumer service was great. I emailed CS several times with questions and got prompt responses from Robert, Steve and Emily. I will shop this site again when the need arrises!”

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Posted 4 years ago

“Great rugs, awesome prices and excellent costumer service!”

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Posted 4 years ago

“Customer service was pleasant and honored a Presidents’ Day discount on an order placed prior to the sale. I will be receiving my karastan carpet next week and received a much lower price than I would have received if I purchased locally or on other on line sites. I will be sure to use incredible rugs for future purchases.”

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Posted 4 years ago

“Very unhappy. Shipping extremely slow, still have not received one of the two rugs that I ordered Searched for the perfect rug for hours, they called 5 days later saying rug was now unavailable. Extremely frustrating experience.”

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Posted 4 years ago

We're sorry, Michele. Clearance items are very limited in quantity and someone got their order in just prior to yours. However, your 2nd rug was shipped in 3 business days and is schedule to arrive tomorrow (day 4) by Fedex. That's a day earlier than our site states for the Theia rug. Hope you enjoy it.

Posted 4 years ago

“My experience was very good. This was my second time ordering a rug fromIncredible Rug. I was assured my rug was in stock and it shouldn’t take as long to receive as did my first rug last year! Hoping I won’t have to wait over a month this time around.”

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Posted 4 years ago

“Great site shows rugs close up an in room”

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Posted 4 years ago

“Fantastic shopping experience.! From purchase to delivery.”

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Posted 4 years ago

“I love the functionality of the website and the Customer Service team was great when I reached out. I would probably order more often if the standard delivery time was a bit quicker.”

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Posted 4 years ago

Thanks for your feedback. Our shipping times are 1-3 days, for most products. Each product shows the estimated ship time, so you know ahead of time when to expect your delivery.

Posted 4 years ago

“I as so impressed with my order experience, thank you!”

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Posted 4 years ago

“Excellent customer service and outstanding knowledge of rugs. "See it in your room" app was particularly useful.”

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Posted 4 years ago

“All good! Delivery in 2 days from rug manufacturer via UPS. I’m impressed.”

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Posted 4 years ago

“Beautiful rug, good quality, nice discount! The website was easy to navigate and very helpful in picking colors...and the rug we got was exactly as pictured! Will definitely buy from the next time we need a rug...couldn’t be happier! ”

Incredible Rugs and Decor 5 star review on 14th February 2020

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Posted 4 years ago

“Once I learned how to navigate the website it was great. One phone call was made to Emily who was very helpful.”

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Posted 4 years ago

“Easy website to use. Ordering is easy and delivery was a day ahead of schedule! Excellent price and service.”

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Posted 4 years ago

“I will when I get my rugs.....”

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Posted 4 years ago

“The Karastan Spice Market rugs are beautiful. They shipped in a timely manner and the price was great.”

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Posted 4 years ago

“It's taken a long time to receive my order , however it appears I will be receiving it shortly. Thank you for your help.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews