Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have purchased a large area rug from this company. I chose to shop with them the second time because the first purchase went so smoothly!”

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Posted 3 years ago

“I found exactly what I wanted and the price was much lower than department store. I’m happy!”

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Posted 3 years ago

“had what I was looking for easy order and a great price”

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Posted 3 years ago

“The ability to see the rug in the room is a must and the reason I purchased from this site.”

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Posted 3 years ago

“The fabric I ordered was delivered 2 days after I placed my order - amazing! I felt the price was very reasonable as compared to other dealers. I haven’t opened it yet, but am very excited for my upholsterer to start work on my restoration.”

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Posted 3 years ago

“My wife and I absolutely love the 12x15 rug that we purchased from you! I wish you could see the room that we placed it in at our Coastal home in North Carolina. We were just talking about how much we loved it this morning. Thanks again”

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Posted 3 years ago

“Easy process! Thank you for follow-up emails keeping me posted on shipping, etc.”

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Posted 3 years ago

“Shopping for a rug was easy and a pleasure. Alll information I needed was available and easy to locate”

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Posted 3 years ago

“Shopping on your site easy and fortuitous for me! I bought two rugs. The best part was working with Noe in customer service. She couldn't have been more helpful regarding my time limitations! If I weren't retired, I'd hire her away from your company. Give her a raise!”

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Posted 3 years ago

“The site wAs easy to navigate, and the selection was impressive.”

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Posted 3 years ago

“Great product and great delivery. Thank you incredible rugs....you are now my first stop when needing a rug”

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Posted 3 years ago

“The selection is terrific, the filters work and being able to load the rug into a pic of the room was indispensable”

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Posted 3 years ago

“Love my rug. Great experience thank you”

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Posted 3 years ago

“Great quality rugs and very easy purchase and delivery. I had concerns about shipping given a few bad experiences with FedEx and was able to communicate with Rugs Direct about those concerns. While they were not able to influence FedEx's delivery practices, my rugs arrived safe and sound and look great in my house.”

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Posted 3 years ago

“excellent quality. rug was much more plush than i thought it would be.”

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Posted 3 years ago

“I purchased the Surya Milan 9x13 area rug. It was very expensive (over $2,000.00) but the pricing was what I expected for a quality wool rug. The service, up through the delivery, was remarkable, even sending out samples that I had requested. However, if you have a problem with the item after you've received it, don't waste your time on contacting them because the customer service ends at the sale. They fail to acknowledge there's a even a problem with this rug, even after numerous photos sent to them. There's even strands now that appear to be unlooping and just sticking out, so I have not choice but to cut them off. I should have known to buy local to where I could deal with customer service directly, as this makes it an easy out for them.”

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Posted 3 years ago

Shedding is normal for any new rugs and is not considered a defect. With normal use and vacuuming the shedding of loose fibers will begin to minimize, typically within a week or two. Thicker rugs may take longer to settle. An occasional 'sprout' or 'tail' may appear on the surface after vacuuming and can simply be snipped flush with the pile. Please refer to the label on the back of your rug for care and maintenance instructions for your particular rug type or contact us for more details on rug care. Thank you.

Posted 3 years ago

“Great variety of rugs, description of rugs are excellent, ordering was easy, delivery was fast and rug is incredible beautiful!!! Very happy with it.”

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Posted 3 years ago

“Love the wool rug I purchased! Got it earlier than expected too!! Really good prices too compared to retail.”

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Posted 3 years ago

“Highly impressed w this company and rug!”

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Posted 3 years ago

“Pre-ordered a small rug in January. Did not receive until May 1st. I had to request status many times and the date kept getting pushed back. I feel like I had to beg for my product and beg for any status. Finally Finally Finally received my rug. Not sure why I had to wait so long and contact "Incredible" Rugs so many times. They sat there with my money for months and I had nothing to show for it for a very long time.”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews