Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality rugs and very easy purchase and delivery. I had concerns about shipping given a few bad experiences with FedEx and was able to communicate with Rugs Direct about those concerns. While they were not able to influence FedEx's delivery practices, my rugs arrived safe and sound and look great in my house.”

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Posted 3 years ago

“excellent quality. rug was much more plush than i thought it would be.”

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Posted 3 years ago

“I purchased the Surya Milan 9x13 area rug. It was very expensive (over $2,000.00) but the pricing was what I expected for a quality wool rug. The service, up through the delivery, was remarkable, even sending out samples that I had requested. However, if you have a problem with the item after you've received it, don't waste your time on contacting them because the customer service ends at the sale. They fail to acknowledge there's a even a problem with this rug, even after numerous photos sent to them. There's even strands now that appear to be unlooping and just sticking out, so I have not choice but to cut them off. I should have known to buy local to where I could deal with customer service directly, as this makes it an easy out for them.”

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Posted 3 years ago

Shedding is normal for any new rugs and is not considered a defect. With normal use and vacuuming the shedding of loose fibers will begin to minimize, typically within a week or two. Thicker rugs may take longer to settle. An occasional 'sprout' or 'tail' may appear on the surface after vacuuming and can simply be snipped flush with the pile. Please refer to the label on the back of your rug for care and maintenance instructions for your particular rug type or contact us for more details on rug care. Thank you.

Posted 3 years ago

“Great variety of rugs, description of rugs are excellent, ordering was easy, delivery was fast and rug is incredible beautiful!!! Very happy with it.”

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Posted 3 years ago

“Love the wool rug I purchased! Got it earlier than expected too!! Really good prices too compared to retail.”

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Posted 3 years ago

“Highly impressed w this company and rug!”

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Posted 3 years ago

“Pre-ordered a small rug in January. Did not receive until May 1st. I had to request status many times and the date kept getting pushed back. I feel like I had to beg for my product and beg for any status. Finally Finally Finally received my rug. Not sure why I had to wait so long and contact "Incredible" Rugs so many times. They sat there with my money for months and I had nothing to show for it for a very long time.”

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Posted 3 years ago

“My experience was very good. Mary was very professional and courteous over the phone. No high pressure. I highly recommend using Incredible Rugs and Decor.”

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Posted 3 years ago

“The rug was beautiful; exactly as pictured. Delivery on schedule. Will search here first next time!”

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Posted 3 years ago

“Great customer service!!”

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Posted 3 years ago

“It was easy to order online”

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Posted 3 years ago

“Quality of products speak for themselves. Excellent!! Pricing is fair, especially with sales. Delivery extremely efficient. But my favorite experience was with customer service. Noah Upton and Jamie Jackson were superb!!! Their professionalism and personal attention were superb! They were pleasant and accommodating. From my perspective this is why customers return and thus companies succeed. Thank you!! I will refer your company.”

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Posted 3 years ago

“The website was very helpful. I was looking for a particular rug and the sales assistants were great.”

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Posted 3 years ago

“Awesome experience!”

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Posted 3 years ago

“Great value, large selection. Followup correspondence top notch.”

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Posted 3 years ago

“Quality is good, love the colors. Well wrapped for delivery.”

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Posted 3 years ago

“Super responsive website. Shipping is fast. Good communication about shipping updates.”

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Posted 3 years ago

“Excellent customer service! Top notch💗”

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Posted 3 years ago

“Rugs came securely packaged and look beautiful!”

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Posted 3 years ago

“What a find! High quality products, incredible service, great pricing. We did a remodel/addition to our home and the shopping was getting tedious. When we found IRD that all changed. The folks at IRD are a pleasure to deal with, helpful and really responsive. Great operation, great customer service, friendly and knowledgeable staff, i highly recommend them”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews