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Incredible Rugs and Decor Reviews

4.7 Rating 3,992 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 3,992 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tamara (
Verified Buyer
“The rugs arrived in a timely manner and i am DELIGHTED with the quality and beauty. Thank you!”
Helpful Report
Posted 2 years ago
Marie S
Verified Buyer
“Easy to browse, like the view in room feature. Lots to choose from. Great prices.”
Helpful Report
Posted 2 years ago
Michael V
Verified Buyer
“Always a pleasure to deal with a knowledgable staff!”
Helpful Report
Posted 2 years ago
Deborah M
Verified Buyer
“I received a promotional e-mail offering 20% off of a broad selection of rugs and was excited! Before I could finalize my decision, I received ANOTHER offer for 11% off of the total if I provided my e-mail address, which I did. When I went to my cart to check out, only one code could be applied. I called to inquire about this and was told that you can only apply 1 code per purchase even though that was not stated on the offers. Other than that, the buying experience was fine! Was impressed that I received an email from the president thanking me for my order and explaining that the rug will be delivered in 2-5 days by UPS. By the way, I am unable to give the star rating! I click on the stars but nothing happens!”
Helpful Report
Posted 2 years ago
Becky W
Verified Buyer
“Had purchased this rug before was happy to find another in 6’ round. Whole transaction went smoothly. Am happy with my purchase as well as this style of carpet. Thank you”
Helpful Report
Posted 2 years ago
Nina P
Verified Buyer
“I rate my shopping experience as a 5! Great accomodating & professional customer service!”
Helpful Report
Posted 2 years ago
Judith P
Verified Buyer
“This is the second time I have purchased from this site. It is very easy to do and the first rug I bought was in excellent condition. I’m waiting to receive the second one.”
Helpful Report
Posted 2 years ago
Pamela P
Verified Buyer
“Definitely a 5 Star! I love my rug, it arrived yesterday. The quality is awesome. Does the same Momeni rug come in other colors? I'd like to purchase the same runner rug in a different colors. Maybe brighter colors? Let me know ok. Pamela 901-351-7267 - cell”
Helpful Report
Posted 2 years ago
Lenay M
Verified Buyer
“I needed to replace a rug that I loved , took a picture and goggled it to find if it was online . Incredible Rugs and Decor popped up with exact rug ,so I placed the order and was so glad the size I needed was available. They consistently emailed me regarding availability and when it would ship.”
Helpful Report
Posted 2 years ago
Suzanne M
Verified Buyer
“Items very quickly received. Great customer service.”
Helpful Report
Posted 2 years ago
Britta M
Verified Buyer
“Great selection of area rugs”
Helpful Report
Posted 2 years ago
Sarah B
Verified Buyer
“WOW!! your quick ship of small samples is AMAZING and is a very compelling reason for me to go to your website as one of my first sources when looking for rugs. Never discontinue that practice—it totally swings my loyalty as a customer to be able to get a small sample for a low cost, that is returnable… and to get it quickly. It makes all the difference!”
Helpful Report
Posted 2 years ago
Sandra A
Verified Buyer
“I had a shipping dilemma and they resolved it quickly and effectively. Very impressed with the personalized customer service, a rarity these days!”
Helpful Report
Posted 2 years ago
Daria B
Verified Buyer
“Five stars says it all. They are professional and answer questions promptly.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Excellent Service especially Grace.”
Helpful Report
Posted 2 years ago
Terry A
Verified Buyer
“There were a lot of beautiful rugs to choose from. I have been searching for months, and I finally found what I have been searching for at Incredible Rugs & Decor! I can’t wait for them to arrive! I’ll let everyone know When I receive them.”
Helpful Report
Posted 2 years ago
Faye T
Verified Buyer
“Great service received very quickly!”
Helpful Report
Posted 2 years ago
Manuela M
Verified Buyer
“Excellent cyst service. The team promptly replies to my questions and goes the extra mile to make sure that I am satisfied. I have ordered 4 carpets from there so far and will continue to order more carpets from. Incredible Rugs as they have the best prices, regular coupons and a reward system. I couldn’t ask for more!”
Helpful Report
Posted 2 years ago
Denise O
Verified Buyer
“Everyone I talked to was helpful, polite, and informative. They kept in contact by email, and my orders were shipped promptly. When I had to return an item, your staff helped make it easy. I will always recommend this company to anyone, and I love my rug!”
Helpful Report
Posted 2 years ago
Angela H
Verified Buyer
“Such a great transaction! Wonderful price, excellent service.”
Helpful Report
Posted 2 years ago
Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews
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