Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very difficult to choose an area rug by looking at images online, so I was extremely pleased to read that we could order a sample of the pattern and return it fully refunded when we made our rug choice. I just ordered the sample last night and it has already shipped! Looking forward to seeing the actual colors and pattern in the room, with the natural light and other furnishings.”

Helpful Report

Posted 3 years ago

“I ordered a rug and was originally told it would take 1-2 days to ship. When I didn't receive a shipping notification, I called customer service and was told the rug was back-ordered and wouldn't be delivered for six to eight weeks. I finally received the rug one week ago. It is lovely, but I might have made a decision for a different rug if I had known the truth about the delayed status of the rug's availability. Sorry, only 3 stars.”

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Posted 3 years ago

Nanette, Inventory is limited. Our site showed a 'low stock' warning before you placed your order. We also emailed you, after you ordered, that we were rushing the order in hopes of securing the last piece for you. We also followed up with another email a few days later that, sadly, someone else got the last one before your order could be filled, in case you wanted to change or cancel the order. We're delighted to know you are enjoying your new rug.

Posted 3 years ago

“So many great choices...so few rooms. Outstanding service.”

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Posted 3 years ago

“Absolutely love my 2 rugs. Quality excellent. Looks stunning in my grand combo room.”

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Posted 3 years ago

“Great prices and lots of options on colors and design.”

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Posted 3 years ago

“Great prices and timely responses. Would use again.”

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Posted 3 years ago

“My wife and I have so many rugs from Incredible Rugs (I think 7 at last count), they’re fantastic! Love the selections, but the quality is also outstanding, not to mention their customer service personnel. Five stars all around”

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Posted 3 years ago

“My experience shopping online has been great. The service has been exceptional especially from Noah Upton! I would very gladly recommend to others. Thanks”

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Posted 3 years ago

“Have not received my rug yet.”

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Posted 3 years ago

“Love the variety and how easy it was to find a style that we were looking for! The see it in your room feature was awesome!! Can't wait for our rug to arrive!”

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Posted 3 years ago

“Received my rug quickly. Thank you!”

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Posted 3 years ago

“Ordering my rug was so very easy. Once the transaction was complete, I received confirmation via email and text. Tracking info followed and delivery was two days later, as expected. Thank you!”

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Posted 3 years ago

“Love our new rug. Even prettier in person. Had to contact Rugs and Decor a couple times about shipping issues and they were extremely helpful. We are very happy with our purchase.”

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Posted 3 years ago

“Rugs and Decor has a Ggreat selection of rugs and the information about the rugs are detailed and we'll organized. Checkout was seamless.”

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Posted 3 years ago

“I got the rug I really wanted at the best possible price, customer service is great and someone responded quickly to every question I had. I highly recommend Incredible Rugs and Decor.”

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Posted 3 years ago

“Great customer service. I got a personal email letting me know that the product was in short supply and that they were putting in a rush order to secure the last one for me. Great communication for delivery as well.”

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Posted 3 years ago

“We found just what we were looking for. Easy site to use.”

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Posted 3 years ago

“I am thrilled with my purchase of the KAS Sparta 3148 Beige Palm Leaves Area Rug. It is a quality product in every way. The colors are exactly as they're portrayed in the picture, and the rug is thick, luxurious, and and soft to the touch. Although the rug was on back order, the company kept me posted regarding a delivery date. Excellent product, and excellent customer service!”

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Posted 3 years ago

“Selection and price very good. Communication once order was placed was very good.”

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Posted 3 years ago

“I found the rug at a cheaper price and they promptly issued a refund for the difference.”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews