Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate site, great email updates & quick shipping”

Helpful Report

Posted 4 years ago

“Good and quick”

Helpful Report

Posted 4 years ago

“The rugs on your sight were beautiful. I had no problem placing the order. I can't wait to receive my rug.”

Helpful Report

Posted 4 years ago

“Would never buy a rug from anywhere else!”

Helpful Report

Posted 4 years ago

“Very patient and well informed customer service. Matt went above and beyond in helping me out!”

Helpful Report

Posted 4 years ago

“This is the first time I have used this retailer. I am very pleased with the quick and easy purchase process. They had the best price on the rug I have been wanting. I couldn't find the exact pattern anywhere else, and those close to the pattern were considerably more expensive. I will get the rug tomorrow, and I hope it will be as lovely as it looks online.”

Helpful Report

Posted 4 years ago

“Incredible communication. Fast service. I would recommend! What a great buy!”

Helpful Report

Posted 4 years ago

“Rug was fantastic! Customer service top notch. Shipped very fast. Would definitely buy from them again”

Helpful Report

Posted 4 years ago

“I am very impressed with the speed of my rug order from Incredible Rugs. I ordered my rug on Sunday night and it was delivered on Thursday. Also, the website is pretty cool. I took a picture of my dining room with my old rug, uploaded it to the website, and the website super imposed the rug I was considering buying into the picture! Very, very, pleased!”

Helpful Report

Posted 4 years ago

“The shopping experience was very good; however, my rug was backordered, and it took about 4 months to receive it.”

Helpful Report

Posted 4 years ago

“Shopping on your site was easy and fast. I was able to find the rugs I was looking for and even got them way cheaper than on any other site! Their customer service is also phenomenal!”

Helpful Report

Posted 4 years ago

“I just love Incredible Rugs. These runners are just beautiful! Incredible service, incredible owners and incredibly helpful. Thanks guys!!!!!”

Helpful Report

Posted 4 years ago

“Love your company. Excellent products. Bought this rug in a 6x9 for my living room last year. It is beautiful. well made, fast delivery. Just ordered the runner in same pattern for my entrance. I know I will be just as pleased. Very satisfied with the price and discount offered. Thank you.”

Helpful Report

Posted 4 years ago

“Very informative and helpful. Made my options clear to me. Very pleased with the courtesy and clarity of the representative who helped me with this purchase!”

Helpful Report

Posted 4 years ago

“Im writing this review because I'm disappointed in this order as of right now everyone is getting there rugs in two to three days . I do realize that some rugs are bigger but when I called the company they had no tracking said they had to check warehouse and email me still haven't heard anything. I placed my order May 16”

Helpful Report

Posted 4 years ago

I'm sorry about the delay, Patricia. The Mohawk warehouse is running a bit behind on the Symphony collection. We notified our Rep at their warehouse who will make sure your order gets out the door ASAP. We'll keep an eye on it and send tracking details to you ASAP. Thanks for your patience on this one.

Posted 4 years ago

“show me a runner 2' X 8' from the same rug that I received today.”

Helpful Report

Posted 4 years ago

“I knew what I wanted and it was very easy to order it.”

Helpful Report

Posted 4 years ago

“Excellent service. Gorgeous, high quality rug.”

Helpful Report

Posted 4 years ago

“The rug arrived ahead of time and we are extremely happy with it. We had to call twice on the rug pad. It is now in route. Customer service employees were very pleasant.”

Helpful Report

Posted 4 years ago

“Found what I wanted at a good price. Easy to navigate.”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews