Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping for rugs was actually fun. It was a great help being able to “put” the rug in my room via photographs. It really took the guesswork out of the process.”

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Posted 4 years ago

“Excellent shopping experience!”

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Posted 4 years ago

“Products and customer service were excellent, online photos coloring were slightly off & online page filters could be better to help sort and shop. All in all happy to buy from Incredible Rugs”

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Posted 4 years ago

“Great customer service. Fast shipping. I was sent the wrong color rug. One call, immediately answered and correct rug shipped right away. Easy transaction. Will order from Incredible Rugs and Decor again.”

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Posted 4 years ago

“Ordered samples and the shipping was fast and easy. The return of the samples was also very easy. Happy with the whole process.”

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Posted 4 years ago

“Excellent customer service!, kept me informed of order status and sent another email when rugs shipped.”

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Posted 4 years ago

“Prompt and professional!”

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Posted 4 years ago

“Love the ability to see the rug in my room. Its magic! So easy to do business with you.. Great selection. Only down side is no local returns if it doesn't match.”

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Posted 4 years ago

“Received my rug with some damage. Called the company and they immediately sent a replacement out and even picked up the damaged rug all with no added cost to me. Love the service and rug!”

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Posted 4 years ago

“Waited two months for this beautiful rug, the staff was very patient and friendly to explain the delay to me. A great shopping experience!”

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Posted 4 years ago

“Helpful to see rug in space (virtually).”

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Posted 4 years ago

“Great selection of rugs.”

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Posted 4 years ago

“Very easy to work with. Good shopping experience. Quick delivery!”

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Posted 4 years ago

“Wow! After months searching for the perfect rug I found the best price with IR&D. Rugs ordered from other companies arrived poorly wrapped and folded in half; not so with this Karastan product. The free rug pad was an added bonus. Wouldn’t hesitate to order from Incredible Rugs again.”

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Posted 4 years ago

“Such wonderful customer service and good quality products! I heartily recommend Incredible Rugs!”

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Posted 4 years ago

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Posted 4 years ago

“we really like our beautiful new rugs. We were able to get the perfect rugs to match our decor because of the large selection. Being ably to shop from home was great. The whole process was easy. Incredible Rugs and Decor is our rug store in the future.”

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Posted 4 years ago

“Ordered a rug several months ago that had a 2-3 week wait, only to find out that it still won’t be delivered for several more months. However, the time frame for ordering still shows 2-3 weeks despite IRD knowing full well that is impossible. No one from IRD reached out to me to inform me of the delay; I had to track the info down myself. Poor customer service.”

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Posted 4 years ago

Hi Carrie, I see that we sent you an email update on Oct 21st at 2:50pm CST letting you know of a production delay on the Zephyr rug and offered to change or cancel your order, if you desired.

Posted 4 years ago

“Great price, vast selection of rugs, free pad, free shipping and delivered on time! We had found the rug we wanted locally but were given a minimum 4 weeks for delivery to the store and then a $95 charge to deliver to our home! Buying from Incredible Rugs we had it delivered in 10 days with free shipping and it arrived in excellent shape!”

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Posted 4 years ago

“The website is so easy to navigate. I found exactly what I was looking for at a great price. I also chatted with a rep that was able to answer my questions quickly. Placing my order was a breeze. They have communicated with me consistently since I placed my order to keep me up to date. Shipping was so fast.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews