Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. I ordered a rug in the evening and realized I had ordered the wrong size. I quickly emailed Incredible rugs of my mistake. When I called the next morning, they had read my email and was ready to call me.”

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Posted 3 years ago

“Love my rug! Loved the customer service and easy process from purchase to receipt of item!”

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Posted 3 years ago

“Still waiting on the rug after receiving the pad.”

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Posted 3 years ago

“Very pleased with my rugs andIncredible Rugs and Decor. I recommend.”

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Posted 3 years ago

“I love the rugs, I have one on back order. They have been good about keeping me updated! I don’t really like the long wait, but I understand it’s not their fault!”

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Posted 3 years ago

“Great experience. Found the rug I was looking for that was sold out on other sites and got a discount code. Shipped incredibly fast. Would definitely recommend and shop here again!”

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Posted 3 years ago

“Very easy”

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Posted 3 years ago

“Awesome! I ordered sample first. Loved it and immediately placed order for 8x10 rug. Rug shipped well before expected delivery (yay). Customer service great. Suggest you order a sample first as web photos don’t convey gorgeous colors and feel of rug. Plus they credit you the cost of the sample. Awesome all around! A great first time experience with Incredible Rugs and Decor. Thank you.”

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Posted 3 years ago

“Love my rug from Incredible Rug and Decor! Incredible rug at incredible price with incredible service! If you need a rug, most definitely purchase from Incredible Rugs!”

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Posted 3 years ago

“A large selection of beautiful rugs. Customer service is excellent. They quickly answered my questions online and sent several emails to keep me informed on the progress of my order.”

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Posted 3 years ago

“Wonderful! Customer service couldn’t have been more helpful in ensuring that I’d actually get the rug (there was only one showing in inventory). After I called in to inquire within the first couple of days after being notified via email that it may “not” actually be in inventory. Mary answered and was pleasant and extremely helpful. She called me back that day - as promised, to confirm the order. It was shipped a short time later.”

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Posted 3 years ago

“I waited a week for my order to ship and tracking number be shared... but nothing came. I had to email their customer support TWICE to get a response. Second time, I was helped and was informed that one of my items was on a 1.5 month backorder, and did I want the one available item to go ahead and ship now? Yes of course! And why did you not give me this update until now? Why did I have to contact customer support TWICE to understand the issue? I will never order from here again, since I have no visibility to an estimated delivery date. And questionable ability to get a response from customer support. There are so many other rug retailers out there, i don't want this. No.”

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Posted 3 years ago

Our apologies; we discovered an email outage this morning that affected order update emails sent last week. The issue has been resolved and we'll be in touch with updates on your order.

Posted 3 years ago

“Site easy to navigate. Was able to get the last rug available, which was due to team pushing order through. Received my order in 2 days. Also, love the options of finding products that coordinate with the rug. Makes decorating so easy from the convenience of home and without having to spend hours searching the web.”

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Posted 3 years ago

“I had a great experience with ordering, following the delivery and the rug is beautiful for a great price. Thank you.”

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Posted 3 years ago

“Fast shipping exact rug we were looking for.”

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Posted 3 years ago

“Good variety at reasonable prices”

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Posted 3 years ago

“Great Service! Great at keeping me updated! Wiill definately use again”

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Posted 3 years ago

“I loved the ability to see the rugs in my own living room through their site. I think it is the best selection and the easiest way to find the right rug in the comfort of your home. Now I’m waiting for the rug! Can’t wait to see it in my living room.”

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Posted 3 years ago

“So pleased!”

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Posted 3 years ago

“Beautiful rug, delivered on time, great customer service! Great price!”

Incredible Rugs and Decor 5 star review on 28th July 2021

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews