Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always, excellent”

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Posted 4 years ago

“Great price and great quality...”

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Posted 4 years ago

“We are very pleased & happy with our new rug. Samples were very helpful and the fact that we could see different styles in our room by placing them in a photo of the room really contributed to our final decision. We are attaching a photo of the 8 X 11 rug in our living room. Thank you for excellent customer service.”

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Posted 4 years ago

“You erased my cart.”

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Posted 4 years ago

“I ordered two rug. Neither rug delivered was the rugs I ordered. I’m very disappointed.”

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Posted 4 years ago

We're sorry to hear this. We offer free pickup and replacement whenever an error like this occurs. We'll be in touch to get this corrected, ASAP.

Posted 4 years ago

“I love my new rug. The colors are beautiful and it looks great in my room.”

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Posted 4 years ago

“The rug was beautiful, colors shown online were accurate, and it was delivered quickly. The great service and communication through the process was appreciated!”

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Posted 4 years ago

“I have had very good experiences with ordering several rugs from Incredible Rugs. Great quality of rugs and excellent service on any of my orders.”

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Posted 4 years ago

“It took a while,but I found the rug I ve been looking for for a few years. I was nervous about the color,because one different light it photographs differently. Quality and service were great,so I'll be back”

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Posted 4 years ago

“Wonderful service and great quality.”

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Posted 4 years ago

“Easy to use site with fair pricing and free shipment.”

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Posted 4 years ago

“I was updated on the schedule often and even got a response from one of the employees at Incredible Rugs and Decor. The rug is just what I ordered and it came in about 2 weeks from when I ordered it.”

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Posted 4 years ago

“The rug is very pretty. I chose one that came with a free rug pad. I was expecting a felt rug pad, but received the very cheap kind I would not put in my tile because they disintegrate. I also bought a pillow, and am dissatisfied with the quality. I’m not leaving with a positive feeling about this place. When I chatted with customer service she apologized that I didn’t order a rug that qualified for a felt pad. This was not clear when I purchased the rug. How is the rug? I’m not an expert, but I will see how it holds up.”

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Posted 4 years ago

“This is the worst rug I ever bought in my life, I purchased the rug for $330.00. My rug is grey and I see white thread. For me to return it there charging me $155.00 to return it. I’m so upset. Please don’t buy any big rug from this company”

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Posted 4 years ago

Unfortunately, shipping costs from all the Freight Carriers are at an all time high this year due to Covid, especially during the Holiday Shipping rush. To minimize return shipping costs, we recommend ordering a small rug size or a sample swatch to test colors/texture in your home and room lighting conditions before ordering a very large area rug.

Posted 4 years ago

“We’ve been ordering rugs from this company for several years. They have one of the best customer service department. I ask for help finding a rug today had no information but he found it for us. We love the rugs we’ve bought over the years..if you order from this company you won’t be dissatisfied. Great prices 5 stars.”

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Posted 4 years ago

“Great customer service and product is beautiful”

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Posted 4 years ago

“Communication was outstanding and delivery was fast. Rug is very pretty, but did not contain the colors depicted in the color swatch boxes.”

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Posted 4 years ago

“Service personnel were very courteous and helpful. Love our carpet and it was worth waiting for!”

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Posted 4 years ago

“Fast and very friendly and 😊HAPPY person who took my order.”

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Posted 4 years ago

“Nancy and I are extremely pleased with the two rugs that we bought they fit in beautifully with her room and they match ART furniture and what we had hoped to achieve we have achieved the rugs are absolutely gorgeous and we are very pleased with the service. Sincerely, Bill”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews