Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is very pretty. I chose one that came with a free rug pad. I was expecting a felt rug pad, but received the very cheap kind I would not put in my tile because they disintegrate. I also bought a pillow, and am dissatisfied with the quality. I’m not leaving with a positive feeling about this place. When I chatted with customer service she apologized that I didn’t order a rug that qualified for a felt pad. This was not clear when I purchased the rug. How is the rug? I’m not an expert, but I will see how it holds up.”

Helpful Report

Posted 3 years ago

“This is the worst rug I ever bought in my life, I purchased the rug for $330.00. My rug is grey and I see white thread. For me to return it there charging me $155.00 to return it. I’m so upset. Please don’t buy any big rug from this company”

Helpful Report

Posted 3 years ago

Unfortunately, shipping costs from all the Freight Carriers are at an all time high this year due to Covid, especially during the Holiday Shipping rush. To minimize return shipping costs, we recommend ordering a small rug size or a sample swatch to test colors/texture in your home and room lighting conditions before ordering a very large area rug.

Posted 3 years ago

“We’ve been ordering rugs from this company for several years. They have one of the best customer service department. I ask for help finding a rug today had no information but he found it for us. We love the rugs we’ve bought over the years..if you order from this company you won’t be dissatisfied. Great prices 5 stars.”

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Posted 3 years ago

“Great customer service and product is beautiful”

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Posted 3 years ago

“Communication was outstanding and delivery was fast. Rug is very pretty, but did not contain the colors depicted in the color swatch boxes.”

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Posted 3 years ago

“Service personnel were very courteous and helpful. Love our carpet and it was worth waiting for!”

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Posted 3 years ago

“Fast and very friendly and 😊HAPPY person who took my order.”

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Posted 3 years ago

“Nancy and I are extremely pleased with the two rugs that we bought they fit in beautifully with her room and they match ART furniture and what we had hoped to achieve we have achieved the rugs are absolutely gorgeous and we are very pleased with the service. Sincerely, Bill”

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Posted 3 years ago

“We ordered rugs from you all when we finished construction of our new home a little over a year ago, the rugs were great quality and service was great. We decided to order a matching runner, we are excited to get it in.”

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Posted 3 years ago

“Very easy to browse. Great filters too (size, style, color). My only recommendation, if possible, list when sold out products might be back in stock. ”

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Posted 3 years ago

“Fantastic app for seeing rug in your room ... plus fantastic rug designs. Could not find anything more appropriate by shopping all the local stores. I will use Incredible Rugs before I ever spend days looking at limited local selections.”

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Posted 3 years ago

“Easy to use site and loved the photo of it in my room option.”

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Posted 3 years ago

“impressed with the speed of delivery, and the quality of the product.”

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Posted 3 years ago

“Timely delivery and I love my new rug.”

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Posted 3 years ago

“Excellent quality, love the runner”

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Posted 3 years ago

“It was easy to navigate through your website. I was able to find the rug I was looking for. Great price!”

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Posted 3 years ago

“The delivery by southeastern freight was very good. Their agent put the rug down for us as we are elderly and would need help to do so.”

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Posted 3 years ago

“Great service, quick turnaround. Plus I like the rug”

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Posted 3 years ago

“I love this website! It makes shopping easy. You can shop by size or color. It offers accessories to go with the rug. It offers free shipping on small samples to see in your room before ordering a large rug. I recommend it to others.”

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Posted 3 years ago

“Our rug arrived more quickly than promised and looks amazing!! Couldn’t ask for a better experience! Thanks to all who made this happen.”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews