Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very helpful. They called to say they noticed I was in driving range of their showroom if I would like to see the rug in person. I did! I am always very nervous about ordering online and several photos of this rug from other companies looked significantly different, greenish rather than gray, creams and golden beiges. Seeing the rug and feeling it’s incredible softness gave me confidence I had found “the one”! I also received a free pad and no shipping charges. They offered to wrap it up and take it with me, which was wonderful for me, as if it had shipped, I might have missed delivery due to being out of town. I am soooo happy with my rug from IR&D!”

Incredible Rugs and Decor 5 star review on 9th September 2021

Helpful Report

Posted 3 years ago

“Selected rug in your room feature does not show round rug.”

Helpful Report

Posted 3 years ago

“Very easy to navigate site. Looking forward to receiving our area rug.”

Helpful Report

Posted 3 years ago

“We got our rug yesterday and it is great. It was shipped promptly and even earlier than expected. The communication with you guys has been great. You not only have great products with unbeatable pricing, but also really amazing customer service. I never once felt like it was a bother to check on my item. Needless to say I will be buying all my future rugs from you and making sure my friends do as well. Thank you again for helping our little apartment feel more like a home.”

Helpful Report

Posted 3 years ago

“Great selection and great price. Very easy to go through and find the one. Like that comes with pad.”

Helpful Report

Posted 3 years ago

“Rug is very nice for the price and arrived with no issues”

Helpful Report

Posted 3 years ago

“Great value for the money. And, customer service was refreshing! You actually talk to people who answer the phone and not machines. So nice and helpful too. A joy.”

Helpful Report

Posted 3 years ago

“Excellent customer service. Immediately able to provide for my needs. Much better to order directly from manufacturer than through Macy’s. Love that this rug is made from recycled materials in the heart of Texas! Thanks so much!”

Helpful Report

Posted 3 years ago

“Love the area rug I ordered wondering how long to receive it? Haven’t gotten my order yet. So this is as far as I go with a review.”

Helpful Report

Posted 3 years ago

“Perfect selection of rugs. Great sale price. Can’t wait to get my rug!”

Helpful Report

Posted 3 years ago

“Customer service was excellent! The rugs are legit. Prices are comparable to other online dealers. The no sales tax offer cinched the deal.”

Helpful Report

Posted 3 years ago

“Excellent service! I had a very good experience with Incredible Rugs and Decor. I purchased and area rug and needed to specify a ship date. Then I had to change the ship date. The woman on the phone was helpful and understanding. The rug arrived on time and I love it.”

Helpful Report

Posted 3 years ago

“Love this company and always have great customer service, but had a bad experience when I spent hrs searching for rugs. Ordered 2 and was so excited. Next day they cancelled because they said the made mistake on prices. I was really disappointed. I believe they have to honor the price they confirmed.”

Helpful Report

Posted 3 years ago

“Good experience in all ways. Product was lovely. Delivery was good. Very pleased. The website is excellant and easy to navigate. Will recommend you in future and shop with you again.”

Helpful Report

Posted 3 years ago

“Very easy to use website with lots of high quality pics of their rugs. Quick follow up with invoice after I ordered. Can't wait for the rug to arrive!”

Helpful Report

Posted 3 years ago

“Beautiful rug. Great quality. Excellent communication and follow up by the company.”

Helpful Report

Posted 3 years ago

“My shopping experience was very good.I was looking for a particular rug that I easily found, and the price was the lowest that I could find.”

Helpful Report

Posted 3 years ago

“Excellent from start to finish. Superb communications. Absolutely gorgeous rug! Thanks for a great experience!”

Helpful Report

Posted 3 years ago

“This review has nothing to do with the company this rug is purchased from! This review is about the delivery people used! Suppose to be delivered yesterday due to the storm, it was a no show! Maybe a phone call would be warranted, but did not receive a call! So it was delivered today, without a phone call about when it would be delivered! I called the company Braun Express, they don’t have a clue about anything, or delivery! Now the guy comes off the truck, and puts my 9x13 rug, on my driveway, says I have curbside delivery… nowhere was that written, that I had to haul as a woman a rug into my home up my driveway! Needless to say I am really upset! Yes, this review is very real… and bad customer service! F. Solomon”

Helpful Report

Posted 3 years ago

“I just ordered my second rug! This site offers beautiful merchandise at great prices and the customer service is the best!!!!”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews