Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and well informed”

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Posted 3 years ago

“excellent. Hope the rug is as good as the site”

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Posted 3 years ago

“Beautiful rug selection and great prices, just what I was looking for!”

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Posted 3 years ago

“This is a wonderful site to use. Call in and it is even better, the customer service folks know their rugs so call them with questions!”

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Posted 3 years ago

“I highly recommend them, I have made five purchases and they wow my every time!!!”

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Posted 3 years ago

“Shopping was easy. My rug arrived on time. Beautiful! One thing I’d like to add about this rug is the color. The posting on your site is accurate. Description says grey rug, but it’s mixed with beige and it’s more beige than grey…to my eyes. In my photo it looks more on the cooler grey side, but that’s the fault of my iPhone’s camera.”

Incredible Rugs and Decor 5 star review on 30th October 2021

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Posted 3 years ago

“Ordering was easy. Product was delivered in a timely manner and I’m happy with the quality!”

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Posted 3 years ago

“Just wanted to let you know we have "unrolled" our carpet and it is awesome. Very happy with our purchase. Great packaging, color, softness. Quality rug.”

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Posted 3 years ago

“Great service, good customer support, discounts and quick product delivery. Dealing with Incredible Rugs and Decor makes shopping stress free.”

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Posted 3 years ago

“This site listed a rug I had only seen on one other site. The fact that you included a rug mat with my purchase sealed the deal!”

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Posted 3 years ago

“The staff were extremely helpful, patient and caring. I would recommend this store to anyone interested in buying a rug.”

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Posted 3 years ago

“The whole process from order to delivery was exceptional. Thank you”

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Posted 3 years ago

“It was easy to order from Incredible Rugs and the follow-up emails were appreciated. The price was very good. The rug showed up as scheduled, and it didn't take long to arrive. The only issue I have is that on the computer, different photos of the same rug showed the rug different in color. I don't know how this can be rectified, but it would make shopping easier if it could be. I like the rug I received very much, but it is different from what I had expected.”

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Posted 3 years ago

“Great Customer service Great products! The Service is impeccable! My rugs arrived in great condition! The rugs have a dense, lovely weave with vibrant colors! Thank you for making my home warm and appealing!”

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Posted 3 years ago

“Great experience. Prompt order & shipping updates. Rug looks and feels amazing! From order date to doorstep, 3 business days”

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Posted 3 years ago

“Wonderful experience. Everything happened as it should. We love our rug and are pleased with the whole experience.”

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Posted 3 years ago

“Not good. The left side of the rug I received is wrinkled the the nap has been crushed leaving a 9 inch strip from top to bottom, that looks different from the rest of the rug. I reported the problem at once and provided pictures. It has been seven days and Customer Service has not sent a return label yet. Also, I have to buy materials to package it AND pay to ship the defective rug back. I should have bought from Wayfair.”

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Posted 3 years ago

“Great selection and a helpful site with good details for filtering to narrow down products.”

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Posted 3 years ago

“Everyone was so helpful, especially when making changes to my orders. I look forward to receiving our beautiful Karastan Rugs!”

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Posted 3 years ago

“Our previous rug to carpet pad is working perfectly, we expect the current order will perform just as well!”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews