Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my sample over a week ago, I just got a text saying it should arrive on October 22!! I’m disappointed it is taking that long☹️”

Helpful Report

Posted 4 years ago

I'm sorry about the delay. Your sample is shipping from Rizzy's warehouse, who has been short-staffed due to Covid. They are prioritizing rug orders to ship first until they can get caught up. Thanks for your patience.

Posted 4 years ago

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Posted 4 years ago

“I didn’t get the rug that’s pictured.”

Incredible Rugs and Decor 1 star review on 16th October 2020

Helpful Report

Posted 4 years ago

We're sorry if you received an incorrect item. Please contact Customer Service Mon-Fri 9am-5pm, so we can get more details and get it corrected.

Posted 4 years ago

“Very easy site! I can’t wait to see what the runner looks like in my home.”

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Posted 4 years ago

“The online experience was easy an quick. The two customer service representative who helped me make adjustments to my order were friendly, efficient, and resolved my problem quickly. They were great to work with.”

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Posted 4 years ago

“I’m impressed that there was no tax and no shipping for the sample you are sending.”

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Posted 4 years ago

“Great quality and value with excellent customer service. Highly recommend. We are very pleased with our beautiful rugs.”

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Posted 4 years ago

“The site was very responsive and the price was right. So far very happy with shopping it seem to be so easy that I’ll probably be back find other items.”

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Posted 4 years ago

“Incredible has a great selection of rugs. They are quite focused on providing the best service possible one most areas. For me paying $154 for the return of a rug is heartless. I’m a retiree, senior citizen and that exactly what they charged me to return a rug. I thought they might share the expense with me! So all rug buyers, unless you are absolutely sure, wait and think about it.”

Helpful Report

Posted 4 years ago

We cover 100% of the shipping costs on the outbound shipment to the customer's home. We also pass along our discounted shipping rates to the Customer should they choose to return the item. Shipping large/heavy rugs can be costly for everyone, as Fedex and UPS continue to raise their rates due to Covid and Peak Seasonality. For this reason, we offer a terrific sample program so you can check colors/texture/quality in your home before ordering a large rug.

Posted 4 years ago

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Posted 4 years ago

“Very disappointed with customer service”

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Posted 4 years ago

“One of the best shopping experiences I've ever had! I'd rate them higher than "Very Good."”

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Posted 4 years ago

“Recently I was shopping for a rug that I had found in a retail store but I wanted a larger size. The Incredible Rug website was very easy to use and I found the rug quickly. They had the best price so I purchased the rug. Immediately I received an email with information about my purchase and the next day another email about when the product would ship. I'm very pleased with my experience.”

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Posted 4 years ago

“My experience was very good. I was impressed with the insurance provided during the shipment of the rug. My only complaint is that the rug arrived FOLDED, in a box. It has been on the floor for about a week now and the folds are still visible. Anything I can do to straighten it?”

Helpful Report

Posted 4 years ago

Some rugs would exceed the maximum dimensions allowed by FedEx/UPS when rolled so they are folded and boxed. This does not damage the rug in any way and ensures they will arrive quickly and cleanly. Any folds or creases will fall out on their own within 10-14, typically. You can also smooth the rug flat with your hands or the weight of an upright vacuum can speed along the process. Thank you and enjoy!

Posted 4 years ago

“Ordered two rugs at same time. I live in Massachusetts. One is now in Phoenix, Arizona. This is the second time I have encountered a problem. First time was a completely different rug than ordered. Only found out after opening and unrolling it.”

Helpful Report

Posted 4 years ago

We're sorry to hear this. If a wrong item is shipped, it will be picked up and replaced at not cost to you. If a package is lost in transit, we will put a package tracer on it so that it is located and delivered ASAP. Please contact us with your name/order number so we can look into this right away. Thank you.

Posted 4 years ago

“Bought a rug found a better price and Incredible R&D, matched it..Very good”

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Posted 4 years ago

“Incredible service every time thanks for being so wonderful”

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Posted 4 years ago

“I am so happy with my rug! Thick, soft! Arrived very quickly! Now I need to find a coordinating runner!”

Incredible Rugs and Decor 5 star review on 13th October 2020

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Posted 4 years ago

“Good selection and prices.”

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Posted 4 years ago

“It is early yet, but larger rugs don’t lie flat. In some cases it is because of folds created during shipping, in other places the rug is just not flat. I hope with time and foot traffic these spots will go away.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews