Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I was shopping for a rug that I had found in a retail store but I wanted a larger size. The Incredible Rug website was very easy to use and I found the rug quickly. They had the best price so I purchased the rug. Immediately I received an email with information about my purchase and the next day another email about when the product would ship. I'm very pleased with my experience.”

Helpful Report

Posted 4 years ago

“My experience was very good. I was impressed with the insurance provided during the shipment of the rug. My only complaint is that the rug arrived FOLDED, in a box. It has been on the floor for about a week now and the folds are still visible. Anything I can do to straighten it?”

Helpful Report

Posted 4 years ago

Some rugs would exceed the maximum dimensions allowed by FedEx/UPS when rolled so they are folded and boxed. This does not damage the rug in any way and ensures they will arrive quickly and cleanly. Any folds or creases will fall out on their own within 10-14, typically. You can also smooth the rug flat with your hands or the weight of an upright vacuum can speed along the process. Thank you and enjoy!

Posted 4 years ago

“Ordered two rugs at same time. I live in Massachusetts. One is now in Phoenix, Arizona. This is the second time I have encountered a problem. First time was a completely different rug than ordered. Only found out after opening and unrolling it.”

Helpful Report

Posted 4 years ago

We're sorry to hear this. If a wrong item is shipped, it will be picked up and replaced at not cost to you. If a package is lost in transit, we will put a package tracer on it so that it is located and delivered ASAP. Please contact us with your name/order number so we can look into this right away. Thank you.

Posted 4 years ago

“Bought a rug found a better price and Incredible R&D, matched it..Very good”

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Posted 4 years ago

“Incredible service every time thanks for being so wonderful”

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Posted 4 years ago

“I am so happy with my rug! Thick, soft! Arrived very quickly! Now I need to find a coordinating runner!”

Incredible Rugs and Decor 5 star review on 13th October 2020

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Posted 4 years ago

“Good selection and prices.”

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Posted 4 years ago

“It is early yet, but larger rugs don’t lie flat. In some cases it is because of folds created during shipping, in other places the rug is just not flat. I hope with time and foot traffic these spots will go away.”

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Posted 4 years ago

“This company lives up to the name. INCREDIBLE!!! Incredible customer service. Incredible tracking and notifications. Incredible short delivery time. Incredible product. I ordered 2 Karastan Spice Market rugs. The rugs are beautiful and well made. Ordering rug#3 tomorrow.”

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Posted 4 years ago

“This is the second time I’ve ordered rugs from Incredible Rugs. I’m very pleased with the rugs and customer service was outstanding. I would highly recommend this company. Also, I have spread the word to friends that are interested in purchasing rugs down the road.”

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Posted 4 years ago

“The item arrived is excellent condition. The overall description was exactly as noted.”

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Posted 4 years ago

“They really are incredible...they had the rugs I had been searching all over for, and at the best price anywhere. Also...it arrived in 2 days!! I love them!”

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Posted 4 years ago

“Great selection. And the “see it in my room” feature allowed me to visualize the rugs in the spaces. I bought three!”

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Posted 4 years ago

“The customer service was AMAZING!! Matt Sieh was incredibly helpful and took the time to find out from the rug manufacturer why my order was delayed. 10/10 would shop again”

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Posted 4 years ago

“Was a good and easy experience. Loved and was a deciding factor when I used see it in your room.”

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Posted 4 years ago

“Great rugs and great service. I highly recommend this company.”

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Posted 4 years ago

“When I received the rug I will Than be certain it fit the scheme of the area. The most helpful thing was being able to upload the room I am using it in and see the rug. This was a deciding factor for me. Thanks”

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Posted 4 years ago

“I’m super happy with my order. I actually ordered the same rug from another company before I found Incredible Rugs but had to cancel it because of unreliable shipping updates. My rug from here was a great price, came quickly, and I’m super satisfied with the quality!”

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Posted 4 years ago

“I”

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Posted 4 years ago

“Incredible Customer Service! When I had an unforeseen issue customer service immediately responded and took care of the problem. Such a pleasure to be able to shop reliably and select from their large array of quality rugs and pads. Will not hesitate to buy here again.”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews