Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“I have 2 Karastan rugs from Incredible Rugs and Decor and am waiting for a 3rd. They have impeccable service and quality rugs. I would definitely recommend.”

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Posted 1 year ago

“I received all 3 of my rugs and runners in excellent condition and was informed promptly of when the order would ship. The rugs are beautiful and I couldn’t be happier. Will only use Rugs and Decor from now on.”

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Posted 1 year ago

“Amazing staff! Very helpful.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“easy to order, and very nice looking rug!”

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Posted 1 year ago

“Great customer service. An item I purchased came damaged, and they replaced it promptly. The team was great to work with getting it replaced.”

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Posted 1 year ago

“Excellent service! Having had Karastan rugs previously, I searched for best selection and pricing and found the website for Incredible Rugs & Decor. Pricing was excellent, so called them with questions re: shipping and they were knowledgeable and helpful. They kept me updated on shipping dates and carrier. Product delivered in a timely way and as beautiful as I expected. Will definitely use them again!”

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Posted 1 year ago

“I received my runner yesterday and couldn’t be more pleased. The shipping was incredibly fast, and the runner was exactly as described. I will definitely use your company whenever I am in the market for a new rug. Thank you so much for your prompt and professional services. Nowadays it is a rare commodity.”

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Posted 1 year ago

“I love my new Karastan Spice Market Petra Multi Area Rug in my dining room. I initially ordered the wrong size, and Dilene followed up with me to make sure the return was processed, I was properly credited, and received the replacement rug. Excellent customer service like this is becoming harder to find, and I want to make sure Dilene is recognized for her accountability and kindness.”

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Posted 1 year ago

“I loved your site, and spent way too many hours playing with the rug in a room function, and I hope that I got it right with my selection. I have already shared my experience with my sisters, both of whom are designers.”

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Posted 1 year ago

“This is at least the fifth rug that we've bought from Incredible Rugs. Good quality, great customer service, fast shipping and fair prices keep us a repeat customer. Thanks to you and your staff!”

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Posted 1 year ago

“I am very pleased with my two rugs. Your price and service are paralleled only by the beauty and quality of these rugs. The value is exceptional. My only regret is that other sizes were not available, especially hall runners. But I found coordinating runners and the look is elegant. Highly recommend your company and products to all who ask.”

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Posted 1 year ago

“The carpets arrived yesterday and they are incredibly beautiful. Our sales rep was extremely helpful and knowledgeable. Thank you for a wonderful experience purchasing from your company.”

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Posted 1 year ago

“It was a lot lighter in colour than when I saw on the photo. It showed up more pink than the reds however it still goes great with the decor. Thank you”

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Posted 1 year ago

“Positive: people were friendly and generally tried to help. Issues were manufacturer related, not Incredible Rugs. Ordered rugs on Tuesday and they were delivered on Saturday. Negatives: never talked to the same person twice; right hand didn’t know what the left hand was doing, consistently got either conflicting information or no communication at all, notified Incredible Rugs about problem on Saturday, and it wasn’t resolved for ten days! Never did get a communication about how Incredible Rugs proposed to resolve or did resolve the problem.”

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Posted 1 year ago

“The visual in your room is great. We don’t order rugs online unless we can see it in our room. Just bought a rug because of this in room visual. Thank you”

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Posted 1 year ago

“Very easy to order. Came quickly and th rug is perfect!”

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Posted 1 year ago

“Absolutely stunning customer service. best part, shocking part, you actually get a live person, and one who answers immediately, is professional, kind, pleasant, immediately address's the concern and by the end of the call, you have an email that your order has been placed or resolved. Excellent beyond, thank you!”

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Posted 1 year ago

“The customer service at this company is wonderful!! I spoke with a nice lady and decided to order 2 samples. They arrived very quickly and it took 5 minutes to know this was the right one. The colors are perfect. It’s so soft and pretty. The rug arrived quickly, I returned the samples and was refunded right away. Thank you I could not be happier.”

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Posted 1 year ago

“Excellent customer service and products are top quality with the best prices online.”

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Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews