Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,003 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our black, white & gray area rug. However, it arrived with an error. The corner gray stitching that goes all around the area rug is cut. It is missing about 1-2 inches. I’m going to try to hand stitch it but I’m disappointed. It’s such a hassle to send the rug back so I hope this works. I expected the rug to be perfect since I couldn’t use the discount for this particular rug company at Incredible Rugs & Decor.”

Helpful Report

Posted 1 year ago

“I love the rug! It is beautiful. The shop keep me informed of when the rug would be delivered. Excellent service. I will purchase more there!!)”

Helpful Report

Posted 1 year ago

“Very friendly people. Wrong shipping address was put in and they corrected and handled very promptly!!! Love my rugs they are beautiful.”

Helpful Report

Posted 1 year ago

“Very pleased with my shopping experience.”

Helpful Report

Posted 1 year ago

“So happy with Incredible Rugs and Decor and our rug. We had been searching and searching, and finally landed on the rug we wanted. Incredible Rugs and Decor had the BEST price and free shipping!”

Helpful Report

Posted 1 year ago

“lovely rugs and great service.....F.Nabers”

Helpful Report

Posted 1 year ago

“Loved rug”

Helpful Report

Posted 1 year ago

“Such wonderful kind people with beautiful and non-toxic rugs. Love love love and will recommend to all my friends.”

Helpful Report

Posted 1 year ago

“Rug is beautiful, as advertised, though the long side dimensions given were not quite accurate. And delivery took far too long.”

Helpful Report

Posted 1 year ago

“The order process was quick and easy. Rug arrived very quickly. Unfortunately the color didn't work for me so I had to return it. The return process was easy and the customer service was excellent.”

Helpful Report

Posted 1 year ago

“As of now, the large rug was defective and the smaller white rug was received dirty as if someone dragged it on the edge. I will contact you and discuss the defective areas with photos. Otherwise, it was a good experience.”

Helpful Report

Posted 1 year ago

“After selecting my area rug I was contacted to see if I wanted to order a sample before having my large area rug sent. I did that and was so glad because the sample showed me that the rug I had chosen was not going to work with my decor. They saved me from making an expensive mistake. Their customer service was great”

Helpful Report

Posted 1 year ago

“I have 2 Karastan rugs from Incredible Rugs and Decor and am waiting for a 3rd. They have impeccable service and quality rugs. I would definitely recommend.”

Helpful Report

Posted 1 year ago

“I received all 3 of my rugs and runners in excellent condition and was informed promptly of when the order would ship. The rugs are beautiful and I couldn’t be happier. Will only use Rugs and Decor from now on.”

Helpful Report

Posted 1 year ago

“Amazing staff! Very helpful.”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“easy to order, and very nice looking rug!”

Helpful Report

Posted 1 year ago

“Great customer service. An item I purchased came damaged, and they replaced it promptly. The team was great to work with getting it replaced.”

Helpful Report

Posted 1 year ago

“Excellent service! Having had Karastan rugs previously, I searched for best selection and pricing and found the website for Incredible Rugs & Decor. Pricing was excellent, so called them with questions re: shipping and they were knowledgeable and helpful. They kept me updated on shipping dates and carrier. Product delivered in a timely way and as beautiful as I expected. Will definitely use them again!”

Helpful Report

Posted 1 year ago

“I received my runner yesterday and couldn’t be more pleased. The shipping was incredibly fast, and the runner was exactly as described. I will definitely use your company whenever I am in the market for a new rug. Thank you so much for your prompt and professional services. Nowadays it is a rare commodity.”

Helpful Report

Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 4,003 reviews