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Incredible Rugs and Decor Reviews

4.7 Rating 4,006 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,006 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Marilyn
Unverified Reviewer
“This is the second rug I've purchased from you.. There was a 15 percent off offer that I subscribed to.. The coupon offer was to come to my e mail with a code number. It never came.. All I got was points.. That's not 15 percent that was offered to me. ..poor customer service!”
Helpful Report
Posted 1 year ago
Amanda S
Verified Buyer
“Wonderful experience! Rug looks great!”
Helpful Report
Posted 1 year ago
Kathleen L
Unverified Reviewer
“Re-decorating my living room. I had replaced my carpet with a new wood floor and needed an area rug. I came across this site and ordered the Karastan Marash Ezine Cream area rug. I couldn't be more pleased with the quality, color and how well it makes my room look !”
Helpful Report
Posted 1 year ago
Madolynn B
Verified Buyer
“I love my rug. I was expecting a light but I love tha black. I would do it all over again. I will keep my eye open for your rugs. Madolynn Bouton”
Helpful Report
Posted 1 year ago
Cindy B
Verified Buyer
“We love our black, white & gray area rug. However, it arrived with an error. The corner gray stitching that goes all around the area rug is cut. It is missing about 1-2 inches. I’m going to try to hand stitch it but I’m disappointed. It’s such a hassle to send the rug back so I hope this works. I expected the rug to be perfect since I couldn’t use the discount for this particular rug company at Incredible Rugs & Decor.”
Helpful Report
Posted 1 year ago
Judy P
Verified Buyer
“I love the rug! It is beautiful. The shop keep me informed of when the rug would be delivered. Excellent service. I will purchase more there!!)”
Helpful Report
Posted 1 year ago
Susan K
Verified Buyer
“Very friendly people. Wrong shipping address was put in and they corrected and handled very promptly!!! Love my rugs they are beautiful.”
Helpful Report
Posted 1 year ago
Suzanne Y
Verified Buyer
“Very pleased with my shopping experience.”
Helpful Report
Posted 1 year ago
Elaine C
Verified Buyer
“So happy with Incredible Rugs and Decor and our rug. We had been searching and searching, and finally landed on the rug we wanted. Incredible Rugs and Decor had the BEST price and free shipping!”
Helpful Report
Posted 1 year ago
Fairfax N
Verified Buyer
“lovely rugs and great service.....F.Nabers”
Helpful Report
Posted 1 year ago
Mary M
Verified Buyer
“Loved rug”
Helpful Report
Posted 1 year ago
Judith C
Verified Buyer
“Such wonderful kind people with beautiful and non-toxic rugs. Love love love and will recommend to all my friends.”
Helpful Report
Posted 1 year ago
David W
Verified Buyer
“Rug is beautiful, as advertised, though the long side dimensions given were not quite accurate. And delivery took far too long.”
Helpful Report
Posted 1 year ago
Mary L
Verified Buyer
“The order process was quick and easy. Rug arrived very quickly. Unfortunately the color didn't work for me so I had to return it. The return process was easy and the customer service was excellent.”
Helpful Report
Posted 1 year ago
Jill I
Verified Buyer
“As of now, the large rug was defective and the smaller white rug was received dirty as if someone dragged it on the edge. I will contact you and discuss the defective areas with photos. Otherwise, it was a good experience.”
Helpful Report
Posted 1 year ago
Milada F
Verified Buyer
“After selecting my area rug I was contacted to see if I wanted to order a sample before having my large area rug sent. I did that and was so glad because the sample showed me that the rug I had chosen was not going to work with my decor. They saved me from making an expensive mistake. Their customer service was great”
Helpful Report
Posted 1 year ago
Jeanne P
Verified Buyer
“I have 2 Karastan rugs from Incredible Rugs and Decor and am waiting for a 3rd. They have impeccable service and quality rugs. I would definitely recommend.”
Helpful Report
Posted 1 year ago
MARTI B
Verified Buyer
“I received all 3 of my rugs and runners in excellent condition and was informed promptly of when the order would ship. The rugs are beautiful and I couldn’t be happier. Will only use Rugs and Decor from now on.”
Helpful Report
Posted 1 year ago
Chris H
Verified Buyer
“Amazing staff! Very helpful.”
Helpful Report
Posted 1 year ago
Joan M
Verified Buyer
“Excellent service”
Helpful Report
Posted 1 year ago
Incredible Rugs and Decor is rated 4.7 based on 4,006 reviews
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