Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping was easy and I was able to find the quality and colors I was looking for.”

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Posted 4 years ago

“From beginning with ordering, to updates,to delivery it was INCREDIBLE!”

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Posted 4 years ago

“Love the rug, always responsive to email.”

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Posted 4 years ago

“I purchased the insurance offered by Incredible Rugs, but the insurance site was way too confusing, and it appeared they wanted to have access to all my information and contacts, etc. Incredible Rugs has been wonderful to work with so I’m guessing that’s what is most important!”

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Posted 4 years ago

“Very friendly and helpful!”

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Posted 4 years ago

“This is the most beautiful color of a vase! It's so nice that I ordered the larger size. They are not cheap but when you open the boxes and see the color it's amazing. Great quality vase too. The only issue I had was the vase was in a large box, inside a smaller box with bubble wrap around it. The large box had a "Fragile" sticker on it but the large was was very beat up. So much so that we took a pic before opening it up. The vase was fine inside but there was nothing to keep the small box with bubble wrap from being thrown around in the large box. No filler in the large box. I think when a Fragile sticker is placed on something I think people go out of their way to mishandle it. : )”

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Posted 4 years ago

“Wow the price was awesome together with my discount code! And I found the rug that I have been looking for!”

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Posted 4 years ago

“The delivery was very fast. Only Fedex messed up. According to them they did not deliver the rug on 8/9/2020, ( the promised day ) , b/c no One was at home. What??? We were home the whole day. They did not knock or ring the door bell. They delivered it today, again no notification. No knock on the door or ring on door bell. What is it with Fedex?? I do not have a crystal ball to see through the door. I was happy with your company. When I e-mailed you regarding this problem yesterday, Robert replied to me even it was Sunday. We appreciated it very much. Not so much with Fedex. For the poor performance by Fedex I can not give you the highest rating. Interestingly I expected the rug rolled up for the transport. It was in a big paper box, taped and retapped. Is that how you ship carpets? Just curious. The rug is Ok. It just be a while before it looses its folds from the transport. Thank you. Magdalena Clark”

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Posted 4 years ago

“website is easy to navigate. photos of rugs are detailed. Can't beat the prices!”

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Posted 4 years ago

“I am very happy with my rugs! Color just as I wanted! Quality is great! They were packaged well for shipping. I will buy again for this company”

Incredible Rugs and Decor 5 star review on 9th August 2020

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Posted 4 years ago

“Very quick delivery and well packaged. Rug is a little lighter in color than expected but still works well. Very subtle design and colors. Edges and corners laid flat immediately.”

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Posted 4 years ago

“Was very easy to order and even allows you to pick coordinating items by color and view in your room.”

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Posted 4 years ago

“Service was incredible. The support that I received over the phone was amazing! Exactly what customer service should be!”

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Posted 4 years ago

“Great price, beautiful rug, speedy service.”

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Posted 4 years ago

“Web site easy to navigate! Love that you can “see the rug” in your room feature!! Wish my order came with a free rug pad as several other rugs did 🤦‍♀️ I will re-review after I receive my rug as apparently it is not in stock! Just hoping it comes soon!”

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Posted 4 years ago

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Posted 4 years ago

“Excellent service and great selection.”

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Posted 4 years ago

“Excellent experience! No issues within the entire process! And, the rug is gorgeous!”

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Posted 4 years ago

“Fast, responsive service”

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Posted 4 years ago

“Steve was very helpful. Love .y new rug”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews