Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug arrived on time. Excellent quality. (This was a small one to see if we would actually like it.) On a second order, we made a mistake in size-noticed when the confirmation came. They corrected it over the phone in just a few minutes. Cancelled the old order, did a corrected one.”

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Posted 4 years ago

“Do you have any idea when my order will be delivered?”

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Posted 4 years ago

Hi Cathy, yes. We emailed tracking details to you earlier today. Fedex shows a delivery date of Wednesday, 3/25. You'll find the tracking details in your email inbox but feel free to reach out anytime. Thanks and enjoy!

Posted 4 years ago

“i was looking for a specific rug, thus didn't really shop around on the site. this was the best price for those who had it in stock, though it took signing in and out and jumping thru hoops to get the best discount coupon.”

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Posted 4 years ago

Thanks for your feedback. Some discounts can only be offered to Email Subscribers. We're always happy to assist by phone or live chat, should you have difficulties using our site.

Posted 4 years ago

“The most beautiful carpet but when I called and asked for another size, no problem! Great customer service!”

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Posted 4 years ago

“I received my rug and runner and after opening and laying them out am very pleased with the design and overall quality of the rugs. Ordering on line can be a challenge when looking at a small picture. The ordering experience was spot on and would highly recommend your company. Thank you for a good experience.”

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Posted 4 years ago

“I love Incredible Rugs. The first time I ordered from them was a year ago. I received the rug and it was the wrong one. I called customer service and they took care of the return immediately. I was moving to a different state and they arranged for a trucking company to pick up at my new home. They then contacted me to tell me the rug I ordered couldn’t be found at the mfg’s warehouse but they were still looking because their system stated they did have one. Unfortunately I was contacted and told they could not fulfill my order because they simply didn’t have the rug. I was very disappointed, I saw this rug at a retail store and loved it. They found one in a larger size and gave me a very good price, I bought it, they took care of the exchange (the first wrong one), and I received the rug promptly, and love it. I moved again and ordered a couple of small rugs which I love so much that I just placed an order for two of them in a room size. Their prices are the best and customer service is great. This is the only place I go to when I need to buy rugs”

Incredible Rugs and Decor 5 star review on 19th March 2020

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Posted 4 years ago

“Great price. Beautiful area rug. Fast delivery.”

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Posted 4 years ago

“Very user friendly site - love my new rug! And it was a great price! Can’t wait to get it!”

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Posted 4 years ago

“The selection was incredible”

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Posted 4 years ago

“Excellent experience from beginning to end! Thank you 😊”

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Posted 4 years ago

“Very knowledgeable agent Julie GooPrice Good Service”

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Posted 4 years ago

“Great inventory. Easy shopping. I always find what I’m looking for at the best price!”

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Posted 4 years ago

“I wasn’t sure that the color of the rugs I ordered would match, they were kind enough to send one rug to make sure they would match. Fortunately it does and now the other one is being sent to me. Thanks for your service.”

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Posted 4 years ago

“Representatives are very helpful. Always available for questions and help me so much making decisions”

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Posted 4 years ago

“Received my rug as promised. Received emails to keep me updated.”

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Posted 4 years ago

“Great on line experience”

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Posted 4 years ago

“One of the best companies I have ever dealt with. Informative, helpful, and interested. A pleasure”

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Posted 4 years ago

“Good customer service, with responsiveness to my questions. Very happy with my purchases. Appreciated the wide selection that included quality machine-made rugs.”

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Posted 4 years ago

“Incredible Rugs is accurately named! The prices are great, the website is easy to use, and the customer service staff is outstanding.”

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Posted 4 years ago

“I have bought multiple rugs over the years and have been very happy with them all”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews