Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,003 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new Karastan Spice Market Petra Multi Area Rug in my dining room. I initially ordered the wrong size, and Dilene followed up with me to make sure the return was processed, I was properly credited, and received the replacement rug. Excellent customer service like this is becoming harder to find, and I want to make sure Dilene is recognized for her accountability and kindness.”

Helpful Report

Posted 1 year ago

“I loved your site, and spent way too many hours playing with the rug in a room function, and I hope that I got it right with my selection. I have already shared my experience with my sisters, both of whom are designers.”

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Posted 1 year ago

“This is at least the fifth rug that we've bought from Incredible Rugs. Good quality, great customer service, fast shipping and fair prices keep us a repeat customer. Thanks to you and your staff!”

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Posted 1 year ago

“I am very pleased with my two rugs. Your price and service are paralleled only by the beauty and quality of these rugs. The value is exceptional. My only regret is that other sizes were not available, especially hall runners. But I found coordinating runners and the look is elegant. Highly recommend your company and products to all who ask.”

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Posted 1 year ago

“The carpets arrived yesterday and they are incredibly beautiful. Our sales rep was extremely helpful and knowledgeable. Thank you for a wonderful experience purchasing from your company.”

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Posted 1 year ago

“It was a lot lighter in colour than when I saw on the photo. It showed up more pink than the reds however it still goes great with the decor. Thank you”

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Posted 1 year ago

“Positive: people were friendly and generally tried to help. Issues were manufacturer related, not Incredible Rugs. Ordered rugs on Tuesday and they were delivered on Saturday. Negatives: never talked to the same person twice; right hand didn’t know what the left hand was doing, consistently got either conflicting information or no communication at all, notified Incredible Rugs about problem on Saturday, and it wasn’t resolved for ten days! Never did get a communication about how Incredible Rugs proposed to resolve or did resolve the problem.”

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Posted 1 year ago

“The visual in your room is great. We don’t order rugs online unless we can see it in our room. Just bought a rug because of this in room visual. Thank you”

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Posted 1 year ago

“Very easy to order. Came quickly and th rug is perfect!”

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Posted 1 year ago

“Absolutely stunning customer service. best part, shocking part, you actually get a live person, and one who answers immediately, is professional, kind, pleasant, immediately address's the concern and by the end of the call, you have an email that your order has been placed or resolved. Excellent beyond, thank you!”

Helpful Report

Posted 1 year ago

“The customer service at this company is wonderful!! I spoke with a nice lady and decided to order 2 samples. They arrived very quickly and it took 5 minutes to know this was the right one. The colors are perfect. It’s so soft and pretty. The rug arrived quickly, I returned the samples and was refunded right away. Thank you I could not be happier.”

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Posted 1 year ago

“Excellent customer service and products are top quality with the best prices online.”

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Posted 1 year ago

“The rug was delivered before the underpadding. Rug had already been laid out and it was a week before I got the underpad. I had to pay someone to lay the rug out and now I need to pay someone again to re lay the rug with the underpad. I do like the rug a great deal, I thought the colors are beautiful but in certain light it looks very faded and not as brightly colored as it appears on screen..However, I am keeping it.”

Helpful Report

Posted 1 year ago

“I am very well please with the 2 rugs I purchased. I wish I would have been notified about the delivery in a more timely manner. The FEDEX delivery driver left them across steps to my porch during evening or night and we had rain that night. One rug was wet from a tear in the plastic wrapping.”

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Posted 1 year ago

“Promp delivery and we could "see the rug" in our own living room; great feature.”

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Posted 1 year ago

“Great price, fast shipping and availability of what I was looking for. Will use Incredible Rugs again and already referred them to others.”

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Posted 1 year ago

“Website was easy to use and area rug was delivered in a timely manner !”

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Posted 1 year ago

“They sent me a defective rug. They are giving me a run around about returning it. I’ll never do business with them again.”

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Posted 1 year ago

“The staff went out of their way to accommodate my order. They are knowledgeable and sent many emails to keep me abreast with the status of my order. I highly recommend them.”

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Posted 1 year ago

“Incredible customer service Good quality rugs at very affordable prices”

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Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 4,003 reviews