Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing this area rug was a process for us as we wanted to get it right the first time. Then we had a budget to work with. The process took 6 weeks from start to finish and we are pleased to have done business with Incredible Rugs. We found our area rug at another dealer on the internet presented it to Incredible Rug folks and they let us purchase using their 112% price match which saved us more money! Incredible Rug Co. has been professional and expedient in all ways while making our purchase from. Shipping hopefully will be just as expedient. Thank You Incredible Rub Co.”

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Posted 5 years ago

“Very easy to place order. Am excited about receiving our two rugs.”

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Posted 5 years ago

“Product arrived quickly. Customer Service was great! Highly recommen!”

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Posted 5 years ago

“Found the rug I wanted at Incredible Rugs and Decor at almost half the price of other sites! They originally told me it would ship on 6/28, but I received it that day...very happy so far with the company!”

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Posted 5 years ago

“This company is great. If what you order is in stock it will be at your door before you can blink your eyes. Service is fast, fast, fast and products are fabulous. Very pleased with this experience.”

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Posted 5 years ago

“Very pleased.”

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Posted 5 years ago

“Customer service, specifically Steve, is outstanding. I knew exactly what rug I wanted. I saw it in a store but it was just too expensive for a second home. Incredible Rugs price made it affordable. Highly recommend this company.”

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Posted 5 years ago

“Great Price and on time delivery. It appears the return policy is simple And reasonable - I’ve not had to use it yet.”

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Posted 5 years ago

“after many weeks of being on back-order, I received my Karastan Spice Market Keralam Garnet Area Rug. The colors are beautiful, vibrant, and the pile of the carpet is very nice. My only complaint is that a free rug pad was to have come with the rug and did not, necessitating a phone call to customer service to see where the pad is. Waiting to hear the outcome on the rug pad.”

Helpful Report

Posted 5 years ago

Hi Kathy, free pads (for qualifying items) ship separate from the rugs, from a separate warehouse. Your pad is shipping from Texas and will likely arrive to you by Friday or Monday. Thank you.

Posted 5 years ago

“Fast shipping and good communication through email. Site was easy to use.”

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Posted 5 years ago

“I love being able to see the rugs in the room prior to purchase. Great feature that will keep me coming back!”

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Posted 5 years ago

“Quickandeasy”

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Posted 5 years ago

“The rug we ordered came very quickly and was what we ordered, but our choice wasn’t right for the room. Incredible Rugs was very responsive and easy to work with to return the rug. The return was hassle free. I would use this company again any time.”

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Posted 5 years ago

“Rugs delivered earlier than expected. Perfect no issues.”

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Posted 5 years ago

“excellent ...good customer service too from Steve,,..I like it overall”

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Posted 5 years ago

“Excellent prices included free shipping and pad. Excellent service from Fed Ex as well”

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Posted 5 years ago

“Incredible Rugs has never disappointed us after three purchases of their Karastan rugs. They arrive as scheduled, the quality is superb and they don’t show wear and tear. Time to find something for my sewing room and so I’m back to Incredible Rugs.”

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Posted 5 years ago

“Thank you! As always, great quality, super fast shipping and best prices on the net! Love INCREDIBLE RUGS AND DECOR!”

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Posted 5 years ago

“I have been charged (6/5) but have received NO details about my order or it's ship date. I simply would like to see a sample of the Karastan rug I am interested in before i place a non-refundable order for a 9x14 rug. I am very disappointed in Karastan for making it so difficult to see their rugs before purchasing.”

Helpful Report

Posted 5 years ago

Hi Paren, we shipped your sample less than 24 hours after you placed your order. We emailed the tracking details to your gmail.com address on June 5. (Did you check junk/spam folder?) The sample is due to arrive to you on Monday (USPS tracking 9405536205903880105180 ). By the way; the 9x14 size IS refundable, so you are welcome to order it now and you can cancel it next week if you are not satisfied with the sample when it arrives. We'll hold the large order a few days so you can take your time with the sample when it arrives. Thank you.

Posted 5 years ago

“Veryresponsiveandeasytoworkwith.Professionals”

Helpful Report

Posted 5 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews