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Incredible Rugs and Decor Reviews

4.7 Rating 4,004 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,004 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous
Verified Buyer
“The representative was as great. The rug is horrible. Will be returning”
Helpful Report
Posted 3 years ago
Kathy B
Verified Buyer
“I have bought several beautiful Karastan rugs from Incredible Rugs and Decor. Quality and customer service is always exemplary. Most recommended!”
Helpful Report
Posted 3 years ago
Lea A
Verified Buyer
“This is my third purchase, after buying 2 rugs for our family room 6 years ago. I came back because I knew what to expect: great selection, good service, good pricing. From the other two rugs, I also had sense of how the online color appearance would translate to actual appearance. (On my laptop, burgundies and deep greens have bluer tones than the actual rugs) A new thing I did NOT like: the appearance of a suggested “insurance” charge in my shopping cart. There are TWO spots you have to click to remove it. First, you click the typical “remove” box on the line item in the cart. Then you have to click a tiny, second box at the bottom of the cart to truly remove it from your order. If you don’t click that second box, the extra charge reappears in the cart on the payment screen.”
Helpful Report
Posted 3 years ago
Janet S
Verified Buyer
“A little tricky to navigate actual purchase, but I have my rug on the way!”
Helpful Report
Posted 3 years ago
Mary K
Verified Buyer
“Wonderful communication”
Helpful Report
Posted 3 years ago
Patricia M
Unverified Reviewer
“Great rug. Shipping was on time. Soft rug! Great price!”
Helpful Report
Posted 3 years ago
Lisa D
Verified Buyer
“The carpets were beautiful and look amazing in my bedroom. Great quality and also great customer service! I will definitely be ordering more in the future.”
Helpful Report
Posted 3 years ago
Rosanne B
Unverified Reviewer
“My rug is beautiful, thick and soft ! Colors are vibrant, I have several Karastan rugs. Love their quality and long lasting beauty I have 3 that are over 20 years old. They are like new. Customer service was outstanding!”
Helpful Report
Posted 3 years ago
Leslie S
Verified Buyer
“After waiting weeks for an out of stock product I was told my rug had shipped and would be here on Sunday. It is now 7:15 pm on Monday and it is not here.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Very disappointed in the coupon. It only gave me the 12% discount on the .98 cent extra coverage for loss, damage or theft. It should have been on the price of the rug. I felt cheated. Just ordered the rug today, so can’t comment on the rug itself or returns, or if I would recommend you.”
Helpful Report
Posted 3 years ago
Kathie M
Verified Buyer
“Very helpful, I may order again. I love my new braided oval rug.”
Helpful Report
Posted 3 years ago
Sharon I
Unverified Reviewer
“Excellent customer service! Delaine called me on her personal cell phone to complete the order due to issues with our connection. Very helpful and professional-- looking forward to receiving the samples!”
Helpful Report
Posted 3 years ago
Lindsay H
Verified Buyer
“The “See This Rug in My Room” function is essential for doing rug shopping online. I would have given the shopping experience 5 stars except there are many rugs that do not have this feature available, so I’m forced to go to a competitor’s website to see how the rug might look in my room. Also, the 1’6” samples are often sold out and I am hesitant to have a 12 x15 rug shipped without seeing a sample first.”
Helpful Report
Posted 3 years ago
Jerrold V
Verified Buyer
“We are pleased with the area rug.”
Helpful Report
Posted 3 years ago
Mark D
Verified Buyer
“Good website. Large selection. Hope it arrives this week”
Helpful Report
Posted 3 years ago
Richard M
Verified Buyer
“Very helpful and good follow up”
Helpful Report
Posted 3 years ago
Tamar S
Verified Buyer
“Absolutely love the rugs we ordered! Great colors and feel. Overall excellent quality. We have received many compliments.”
Helpful Report
Posted 3 years ago
Ursula P
Verified Buyer
“I'm very pleased with the customer service this company provides. I actually received a follow-up email to my order as well as a shipping confirmation email. This, plus free shipping, is definitely impressive and deserves 5 stars. Thank you!”
Helpful Report
Posted 3 years ago
Becky K
Verified Buyer
“So helpful to have returnable samples of the rugs! I also bought the smallest size of 2 rugs that didn’t have a sample. After calling the company to ask about returning samples once I make a decision, they told me that if I buy a rug from them, they will pay for the return of samples. Great company policy- so far so food. Anxious to see rug samples!”
Helpful Report
Posted 3 years ago
Kathy A
Verified Buyer
“Best deal around and super fast delivery! Extremely pleased. Thank you!”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews
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