Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Excellent quality...customer service is super friendly and helpful. Have purchased before and will absolutely purchase from Incredible Rugs again.”

Helpful Report

Posted 2 years ago

“Excellent Customer Service!! I ordered a rug that was shown as only 1 left in stock and received an email quickly after my order to let me know that they were going to check with the warehouse right away to make sure the inventory count was correct and that my rug was available. The rug was available and is on its way!”

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Posted 2 years ago

“Love the rug and the quick delivery! I'd definitely order another rug from this site. Rug looks exactly like the pictures on the site. Soft colors and super soft to walk on.”

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Posted 2 years ago

“Sales person Dilene Ext 804 was very personable & was helpful with pricing to include Military. With proper information the company will also look at price matching.”

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Posted 2 years ago

“Availability of returnable samples is the number 1 most important thing you do!! Thank you!!!!”

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Posted 2 years ago

“I would not have believed that buying a rug through an on-line store could work so well. Now I know better. The people at Incredible Rugs and Decor made it easy for me with expert advice, a website feature that allows you to place a rug in your room, and through their product sample program and overall customer service. Bravo!”

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Posted 2 years ago

“Rusty was very helpful. Great selection of rugs.”

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Posted 2 years ago

“Great web site - where you are able to see the rug you would like to purchase right in your room ( uploading a picture ) .. really a great help in picking the right color and pattern . Great customer service with personalized e-mail to a single agent and information on the shipping time and methods and link to request more info if needed . Super fast shipping - item sent in less than 24 hours - Great price - my rug was $75 on Amazon but I purchased here for $59 . So overall a fantastic shopping experience and I’ll definitely be purchasing from this site again. Thank you!”

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Posted 2 years ago

“So far great customer service now I’m waiting on my rug to arrive”

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Posted 2 years ago

“Customer service was informative and excellent. I appreciate them working with me and writing an invoice for the potential full 9 x 12 rug that I anticipate ordering after I receive the sample smaller rug.”

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Posted 2 years ago

“Love my rug! It’s so rich in color, a statement piece for my entry way. It is stunning. The customer service is 5 star. Love how you can get rug samples and return them for a refund .”

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Posted 2 years ago

“So far so good. The shopping experience was smooth and easy. they had the item I wanted when other vendors had not had it, and the price matched what I'd seen for similar products in the same line elsewhere. With an extra holiday discount, free shipping and no tax it came out quite a lot less expensive! I'm very happy so far. If I receive the product I'm expecting in perfect condition and all goes equally smoothly with the delivery this review bumps up to 5 stars once the rug arrives.”

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Posted 2 years ago

“FABULOUS ! The rugs are wonderful and the delivery was prompt. My whole experience with Incredible Rugs was AWESOME !!”

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Posted 2 years ago

“While the rug I received is quite dissimilar to the one pictured on the site, This is probably due to it's size...The pattern is fairly large and think the 2x3 must just be cut at random from larger pieces????In any case, the pattern and color distribution was not what I thought I was getting, but bottom line, the colors were true and it works well...Nice quality, prompt shipping. 2nd time I've ordered from this site. Love the picture in your room feature, though it wasn't available for this particular rug. (It was, however, on another seller's website who actually had a slightly better price.) Price difference wasn't enough to make me order it elsewhere as previous experience with IRD had been extremely positive.”

Helpful Report

Posted 2 years ago

“I ordered a sample of a rug so that I could see how the colors would work in my room. The sample came quickly and it was a great fit. I am now ordering the rug and can return the sample for credit. Getting the sample was what helped me feel comfortable with ordering a rug online!”

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Posted 2 years ago

“I purchased a simply gorgeous rug from this company awhile back. Shipment was delayed but they kept me in the loop every step of the way. I could not be happier with the company or the rug! I will purchase a second rug from Incredible Rugs in the coming months.”

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Posted 2 years ago

“Beautiful rugs and exceptional service.”

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Posted 2 years ago

“This is my 2nd time making a purchase, and each time my rugs were delivered on time. The craftsmanship is great, they really dress up a wooden floor. There is no chemical scents emitting from the rug. So I'm assuming that they are safe for babies as well as pets, and me too. I would highly recommend this company when searching for a nice rug. Also, depending on the rug size, the pricing is reasonable. The colors even match what's on line too.”

Helpful Report

Posted 2 years ago

“MY rug was a long time coming, through no fault of Incredible Rugs & Decor. " Supply issues". Every time I called they were prompt in getting me updated info& they were always polite & helpful. Will do business with them again.”

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Posted 2 years ago

“Great selection with great prices.”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews