Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Very nice rug and fast service.”

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Posted 3 years ago

“Loved this website!”

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Posted 3 years ago

“I found this company site on Google search as I needed replacement rug pads for my heirloom Karastan rugs. Customer service in ordering was terrific. Delivery was quick with updates for expected arrival. I put them down I had a question. Robert at live chat was very helpful. Great experience I will absolutely order from here again.”

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Posted 3 years ago

“Gorgeous rug. Thanks.”

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Posted 3 years ago

“Love the rugs. A lot. Fast shipment.”

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Posted 3 years ago

“Very happy with both rug and service. Thank you.”

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Posted 3 years ago

“I couldn't be more pleased with my beautiful runner and your company! My entire shopping experience starting with the large selection of products on your website coupled with the frequent updates on my shipment and on-time delivery made shopping at your company a GREAT customer experience."”

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Posted 3 years ago

“very professional. happy with purchase.”

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Posted 3 years ago

“I received my rug today, very disappointed because the picture present the rug to be of a higher quality than it was so I called to get a return label to ship back . I should not have to pay for a return .”

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Posted 3 years ago

“Fast shipping, great communication, solid customer service!”

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Posted 3 years ago

“I knew nothing about Incredible Rugs but Googled to find someone who carried Oriental Hudson and I inquired and the person I talked with was very honest about the 10 X 13 Hudson. I have had their Generations for two homes now but had another store that carries them. They can order the bigger rug but I couldn’t get it till Jan/Feb and it was a lot more that your price with the specials. You have earned a new customer as after the furniture comes tomorrow and even though we won’t have the rug by tomorrow, it is on the way from Dalton GA. If all goes well now that it is on a truck on way up here I will be doing a happy dance and if it slower I’ll just have to wait. There were no promises when I bought from you.”

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Posted 3 years ago

“We were a bit apprehensive about buying a rug online. Loved the fact that your site allowed us to take a picture and see the rug in our living room with our furniture. We are very pleased with our rug and appreciated the fast communication and shipment. Thank you!!!”

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Posted 3 years ago

“Love the rug and pad. Excellent service. I am now considering stair treads. Thank you for everything. Karol Leo”

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Posted 3 years ago

“Great website. Easy to navigate with pertinent information. Unbeatable prices !”

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Posted 3 years ago

“Extremely helpful and responsive customer service. Fast shipping and very competitive prices! So happy with my purchase and glad that I chose Incredible Rugs!”

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Posted 3 years ago

“Incredible site for incredible rugs”

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Posted 3 years ago

“Great website. Allows sorting by a variety of criteria (color, fabric, size, maker, etc.) Can also import various rugs into a picture of your room. Sadly, this option is not available for all rugs.”

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Posted 3 years ago

“Great selection and pricing. Communication from the company is also very good. Would shop on this site again if rugs are needed in the future.”

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Posted 3 years ago

“Site is easy to navigate. Selection is great. Delivered right to my door. And I love the rug!”

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Posted 3 years ago

“Order was suppose to ship in 3-5 business days and it took 12 and multiple calls and emails to get order out of black hole.”

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Posted 3 years ago

Hi Stephen, thanks for your patience on this one. Your packaged rug turned out to be too large/heavy for fedex/ups ground so it took some extra time to ship by Motor Freight. Please watch for a call from the Carrier to schedule a delivery date and time. I'm sure you will find the rug to be worth the wait. Enjoy!

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews