Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found exactly what I wanted at a price that beat other sites.”

Helpful Report

Posted 5 years ago

“Quality of the area rug exceeded my expectations and customer service representative Cyrena went above and beyond in assisting with my order.”

Helpful Report

Posted 5 years ago

“Nice selection. Quick turn around. They kept me informed by email the status of my order. Have used in past, good experience both times.”

Helpful Report

Posted 5 years ago

“I asked for a price match adjustment and as soon as it was confirmed by e-mail, I did receive the 112% price match reduction and a link to the check-out. I liked the fact that my order is secure and will get tracking information to follow the delivery. Customer service was quick and Robert was very efficient and courteous.”

Helpful Report

Posted 5 years ago

“Great shopping experience! Purchased 3 rugs at a great price on Thursday afternoon and received delivery Monday AM. Easy to use website, product received is as described, great communication, all in all delighted with it all.”

Incredible Rugs and Decor 5 star review on 14th August 2019

Helpful Report

Posted 5 years ago

“We had a wonderful experience! We wandered in and immediately Steve was there to welcome us ! He listened to our needs! And he began to show us the sizes we thought we’d need. Let us take a couple home to try out. Found out we needed larger size. He helped with patterns and explained each carpet And it’s origin. We love our carpet. It is such a treasure like the few others we have had. Set aside some time to Enjoy this place because there are such lovely carpets !”

Incredible Rugs and Decor 5 star review on 13th August 2019

Helpful Report

Posted 5 years ago

“I am so delighted with the customer service with Incredible Rugs and Decor. I found the perfect rug and ordered it only to learn it was on backorder with an expected shipment date of Dec 31 2019. I received an email from Steve letting me know my options. I emailed him and he immediately got back with me. In the end I decided to wait for the rug. That was 5 days ago and I just received a text that my order shipped. I couldn't be more thrilled. I'll return to Incredible Rugs and Decor again. (And I must say, I don't usually give such glowing reviews).”

Helpful Report

Posted 5 years ago

“Your people are most helpful. I began chatting with a representative and after a few days chatted again, and then called to place an order for samples. I am anxious to received them and know when I place my order I will be well taken care of. Thank you.”

Helpful Report

Posted 5 years ago

“Beautiful rugs and great prices.”

Helpful Report

Posted 5 years ago

“Easy to navigate website. Great prices and excellent communication and shipping updates!”

Helpful Report

Posted 5 years ago

“My purchase of a new living room area rug from Incredible Rugs and Decor was nothing short of ideal. Initially, I was reluctant to buy something as large and as costly (an 8' x 11' (approx.) area rug) from on online retailer, with no opportunity to see and feel the item in person and only the Internet photos to rely on. The fact that the rug did not look exactly the same in all of the web-based photos added to my concerns. (I worried that the rug might not look like it did in the photos, that the colors might be "off", and that it might be thinner and of poorer quality than I wanted). But the rug that I had selected (Nourison Antiquities ANT04 Royal Countryside Ivory Area Rug by Kathy Ireland, 7'10" x 10'10") was really beautiful, had gotten uniformly positive reviews from previous buyers, and Incredible Rugs and Decor was highly rated by its customers, so I decided to roll the dice. And my leap of faith was rewarded with a truly extraordinary online shopping experience. The store and staff stayed in touch with me by email every step of the way, offering me a generous discount code for 15% off with no tax and free shipping *before* the purchase. (Each code was good for only three days, but they sent me a new one after the first one expired because I had not made up my mind yet.) The online ordering process was *extremely* simple and pain-free. They acknowledged the order immediately and the rug shipped within a couple of days. The rug shipped on a Thursday and was delivered to me the NEXT DAY! That is truly **five*star** service. After I received the rug, Incredible Rugs and Decor sent me another 15% off coupon for use towards a future purchase. The most important thing to say in this review is that the rug is absolutely EXQUISITE! It looks just like it did in the very best online photos, but is even more beautiful. It is very high quality, is very well made, and is extraordinarily soft and plush to the touch. The friends who have stopped by and seen the new rug have complimented its beauty and are surprised by the *very affordable price* I paid for this gorgeous piece. Okay, yes, this review is a bit "over the top," but it's only because I am so very pleased with this purchase experience. THANK YOU Incredible Rugs and Decor!”

Incredible Rugs and Decor 5 star review on 6th August 2019

Helpful Report

Posted 5 years ago

“Great customer service and the site was amazing. To be able to see the rugs in our room before purchasing was very helpful in deciding what to buy”

Helpful Report

Posted 5 years ago

“Wonderful buying experience!”

Helpful Report

Posted 5 years ago

“This company has fantastic customer service. Fast delivery and great products. !!”

Helpful Report

Posted 5 years ago

“I had excellent , friendly service. Emily and Robert were both so helpful in helping me choose a rug. Thank you guys! I will do business with you again for sure!”

Helpful Report

Posted 5 years ago

“Ordered a rug but found the colors were not quite right for my room- easily returned. I then purchased a different rug and Incredible Rugs honored a price match. Delivery was on time and this time the rug was perfect for my needs. Will continue to deal with Incredible.”

Helpful Report

Posted 5 years ago

“You had the rug I wanted at a good price”

Helpful Report

Posted 5 years ago

“great experience with ordering my two new rugs, will definitely order from them again!”

Helpful Report

Posted 5 years ago

“The 2-day delivery of our runner arrived as scheduled. The heavy plastic wrapping was in tact with no damage to the wrapping. The mat seems to work fairly well, but I will have to assess further after today, the first day of placement; however, I greatly appreciate the company's offer to provide a "free" mat with this order. Lastly, the color, thickness, design and quality of the runner is as seen online and described. It coordinates perfectly with our adjoining room.”

Helpful Report

Posted 5 years ago

“Handled everything for me quickly and efficiently when UPS lost package. They are delightful to deal with and I would definitely buy from them again.”

Helpful Report

Posted 5 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews