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Incredible Rugs and Decor Reviews

4.7 Rating 3,992 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 3,992 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"Dave C
Unverified Reviewer
“Absolutely love all of our rugs because hey combine beautifully with all of our decor subtly without overpowering. The quality is Karastan!”
Helpful Report
Posted 2 months ago
"Lynn K
Unverified Reviewer
“We just Love our new area rug!! The colors match our dining area perfect! Could not be happier with service we received! Ordered the Rug on Monday, by Friday, it was on my door step!! Great company to do business with!!”
Helpful Report
Posted 2 months ago
"Elaine P
Verified Reviewer
“Great customer service, both online and over the phone. It's been a pleasure to deal with Incredible Rugs. The prices are competitive, and they have been extremely helpful in amending an order and getting a custom sample ordered. Great company!”
Helpful Report
Posted 2 months ago
James
Verified Buyer
“Rug and customer service are great.”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Sharon
Verified Buyer
“I love my rug but repeatedly have requested shipping labels so I can return the three samples I bought. This is not my first purchase from you all. I am quite disappointed.”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Gerald
Verified Buyer
“I been happy with my 15+ rugs I purchased over the last 2-3 months. I been waiting for the 3 weeks and been told it be available by mid September. To You send me an email for the same type of rug, but nothing on 5' round rug. Why is my mot already made. Gerald Frey”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Milena
Verified Buyer
“Great service and wonderful products at a discounted price.”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Pam
Verified Buyer
“On time fast delivery!”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Steven
Verified Buyer
“Incredibly low prices. Very good selection of quality rugs.”
Helpful Report
(Boerne, TX) - Posted 2 months ago
"Anthony I
Verified Reviewer
“This Rug is incredible looking and just waht I wanted for Lanai door. It looks better than the pic. Nice and thick also; for the price, its like stealing; really. Beautiful and very happy!!!! 55555555555**********************”
Incredible Rugs and Decor 5 star review on 22nd August 2024
Helpful Report
Posted 2 months ago
"Steve B
Unverified Reviewer
“FANTASTIC! Love the rug! Great customer service! The communication throughout the process was great! From the thank you for making the purchase, to the updates throughout the delivery process were above expectations. Even the delivery company exceeded our expectations with frequent updates. I wish more companies would provide this great level of customer service. We will recommend Incredible Rugs to anyone looking for their rug and decorating needs.”
Helpful Report
Posted 3 months ago
"Customer"
Unverified Reviewer
“Best service and Best quality! This company does a fantastic job with customer service. I had an email immediately letting me know how to track my delivery. The rug came in less than a week and it was an absolutely beautiful area rug. The price was fair, much cheaper than Walter E Smithe. I highly recommend this company.”
Helpful Report
Posted 3 months ago
"M.S."
Unverified Reviewer
“I love our new Loloi Giada Lagoon/Multi rug. We got the largest size and it's perfect for our family room. And it's just as beautiful in-person as the picture shows. Highly recommend the rug and Incredible Rugs and Decor. Their Customer Service is off the charts! Thank you!”
Helpful Report
Posted 3 months ago
"Robert C
Verified Reviewer
“I purchased three (5 x 7.6, 8 x 10 and 9 x 13) Surya Rugs and I couldn't be happier with them. I had viewed them in the model home where I purchased my new townhouse, and I wanted to have that look. I highly recommend them.”
Helpful Report
Posted 3 months ago
"Catherine H
Unverified Reviewer
“I was very pleased with the representatives of the company. The woman I talked to was very helpful. I am also very happy with the rugs that I ordered.”
Helpful Report
Posted 3 months ago
"F R
Verified Reviewer
“I ordered one pillow sham and the quality is awful. The printed picture is blurry. I requested to return it, which took them several days to process and now they are trying to charge me $12 to return the pillow sham. I will have to dispute this with the credit card company and waste more of my time. I will also be posting this on google, yelp, and everywhere else I can post this.”
Helpful Report
Posted 3 months ago
"Lawrence"
Unverified Reviewer
“Robert was very helpful and easy to work with.”
Helpful Report
Posted 3 months ago
""
Unverified Reviewer
“Your site is very user friendly. Being able to “see “the rugs in my room is such a helpful feature.”
Helpful Report
Posted 3 months ago
"Ronald L
Verified Reviewer
“Superior Service! Incredible Rugs and Decor is truly incredible. Really appreciated the excellent customer service and assistance in selecting the proper sizes of our chosen rug in several locations in our home.”
Helpful Report
Posted 3 months ago
Robert
Verified Buyer
“The ordering process was great. I was able to find the exact rug I was looking for online.”
Helpful Report
Posted 3 months ago
Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews
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