Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a rug for our family room on 2/17/2021 and received it today, 5/27/2021. There was a delay in the delivery but we were kept apprised of the order status by Incredible Rugs, which we appreciated. But, now, we have a huge problem. Upon unrolling the long awaited rug, lo and behold, it’s not the rug we ordered! It is nowhere close to the design we picked. In fact, the design is highly unappealing to us. It is such a fiasco that we have to roll up and move this wrong heavy rug. I have emailed and left a voice message with the company. I look forward to a swift resolution in correcting this problem.”

Helpful Report

Posted 3 years ago

“I screwed up on my initial attempt to order a rug. A phone call to a very competent and personable young man put it all together, including a new-customer discount. IR&D will definitely be consulted for future purchases.”

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Posted 3 years ago

“Very professional & informative every step of the way, which wasn’t easy to do many delays due to covid.”

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Posted 3 years ago

“Amazing Rug - Amazing Seller! We love our new Karastan rug, and we highly recommend Incredible Rugs and Decor. Great price and fantastic service with communication throughout the entire process. A+++++”

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Posted 3 years ago

“I haven't received my samples yet, nor have I heard about a ship date.”

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Posted 3 years ago

“Pleasure shopping on the site, chatting with reps. Prices, shipment and delivery are superb!”

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Posted 3 years ago

“Great communication, website is beautifully laid out and easy to navigate.”

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Posted 3 years ago

“Great quality, fast service! Received our area rug within a week. We are really happy with the quality and the look of the rug. It was an excellent addition to our room. The customer service was great. Really happy we went with Incredible Rugs.”

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Posted 3 years ago

“First time customer, excellent website, ordering online was straightforward and efficient.”

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Posted 3 years ago

“I still don’t have my rug! Incredible Rugs didn’t follow up with customer service to let me know there was a problem. I don’t know what the hold up is but if don’t hear from someone by end of week with a solution will cancel and look for someone reliable. They were referred but this is very disappointing!!”

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Posted 3 years ago

“Many carpets to select from and with any discounts they are affordable. Each carpet gives you info on material,and how to keep the carpet clean.If you have any concerns give Incredible Rugs and Decor a call.”

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Posted 3 years ago

“Quality of rug is very good. Got confused because the company sent various conflicting shipping info”

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Posted 3 years ago

“Good experience”

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Posted 3 years ago

“Great experience! I live in the “Carpet Capital”. Can always get best price at Incredible Rugs!!”

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Posted 3 years ago

“I ordered 2 rugs that were in stock and my order was immediately confirmed. However, I heard nothing else for 4 full business days. I finally contacted them again and now received an email that they were packed and shipped. Seems to be a longer delivery time and less communication than last time I ordered.Still pleased I will receive them in about 10 days from ordering.”

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Posted 3 years ago

“Went very smoothly”

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Posted 3 years ago

“Very pleasant experience. Rug arrived in 2 days all packaged perfectly. Looks gorgeous in my room.”

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Posted 3 years ago

“We love our new Karastan rug, and could not be happier with the communications and support from Incredible Rugs and Decor throughout the entire process. We highly recommend Karastan and Incredible Rugs and Decor! Amazing Rug - Amazing Seller”

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Posted 3 years ago

“Sorry about earlier comment. Just got shipping info on one item.”

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Posted 3 years ago

“The Route Package Protection was automatically added to my fee, which I did NOT want, but I couldn't delete it from the final bill and didn't want to start all over again to try to avoid it. I felt a bit cheated, and wildlife a refund for that.”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews