Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful rug with perfect colors. Blends well with another Laloi rug that I have which has vibrant colors.”

Helpful Report

Posted 3 years ago

“Great overall experience from on line purchase to delivery.”

Helpful Report

Posted 3 years ago

“Good communication. Easy to use website. Great variety. They had the exact rug I've been searching for. They were the only place I could find it.”

Helpful Report

Posted 3 years ago

“Ordered an area rugs advertised as Karastan. When I received the rug it was not Karastan at all. It was the same rug pictured on the website. The back of the rug showed the actual manufacturer. Looked it up on Amazon. To my surprise, the same rug was available at a fraction of the price. 9' X 12" on Amazon - $250. On Incredible Rugs and Decor's website it's $1,400! The name of the manufacturer on the rug from Incredible Rugs and Decor is the EXACT same name as the manufacturer shown on Amazon's website. Deceitful, dishonest and a ripoff.”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor only ships brand new, 1st quality, name brand items, guaranteed with full Manufacturer's warranty. We do not sell 2nd rate or knock-off items. All of our rugs, including Karastan, are 100% authentic. If you found any Karastan 9x12 rug for $250 an ANY website, it certainly is not a new, authentic Karastan rug. Be advised; Amazon allows individuals to list products on their site without verifying authenticity.

Posted 3 years ago

“Did a great—had a sample and I was able to make decision right away Rug delivered today-/it is perfect. The 2 gentlemen who delivered and placed rug were really awesome!!! Overall a great experience and would recommend you to anyone!!!”

Helpful Report

Posted 3 years ago

“Top in quality and service. Just completed my third purchase w/ Incredible Rugs.”

Helpful Report

Posted 3 years ago

“I love shopping on this site for so many reasons, including unique products, great navigation and terrific prices. Can't wait to get my rug!!”

Helpful Report

Posted 3 years ago

“Easy ordering; gorgeous rug. It is so hard to buy a rug on line. Big investment. Being able to upload the rug into a photo of the room was amazing. And the rug is even prettier in person. Best experience on line shopping ever.”

Helpful Report

Posted 3 years ago

“Customer service excellent. Rugs are beautiful. Loloi has beautiful choices.”

Helpful Report

Posted 3 years ago

“Easy to shop online and I got my rug the same week I ordered it!”

Helpful Report

Posted 3 years ago

“I have no rug It says it was delivered to Calhoun Georgia, I live in Bedford Pennsylvania, and I have a nearly $800 charge on my credit card and I have no rug”

Helpful Report

Posted 3 years ago

“I can't write a review on something that has not been received.”

Helpful Report

Posted 3 years ago

“Very upsetting that free padding was not shipped until 4 days after receiving rug, this was after several e mails and a phone call! Still have not received the padding”

Helpful Report

Posted 3 years ago

“We ordered a rug for our family room on 2/17/2021 and received it today, 5/27/2021. There was a delay in the delivery but we were kept apprised of the order status by Incredible Rugs, which we appreciated. But, now, we have a huge problem. Upon unrolling the long awaited rug, lo and behold, it’s not the rug we ordered! It is nowhere close to the design we picked. In fact, the design is highly unappealing to us. It is such a fiasco that we have to roll up and move this wrong heavy rug. I have emailed and left a voice message with the company. I look forward to a swift resolution in correcting this problem.”

Helpful Report

Posted 3 years ago

“I screwed up on my initial attempt to order a rug. A phone call to a very competent and personable young man put it all together, including a new-customer discount. IR&D will definitely be consulted for future purchases.”

Helpful Report

Posted 3 years ago

“Very professional & informative every step of the way, which wasn’t easy to do many delays due to covid.”

Helpful Report

Posted 3 years ago

“Amazing Rug - Amazing Seller! We love our new Karastan rug, and we highly recommend Incredible Rugs and Decor. Great price and fantastic service with communication throughout the entire process. A+++++”

Helpful Report

Posted 3 years ago

“I haven't received my samples yet, nor have I heard about a ship date.”

Helpful Report

Posted 3 years ago

“Pleasure shopping on the site, chatting with reps. Prices, shipment and delivery are superb!”

Helpful Report

Posted 3 years ago

“Great communication, website is beautifully laid out and easy to navigate.”

Helpful Report

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews