Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had two of the Karastan series rugs and both of them are beautiful, vibrant and of great quality. Loved the customer service from packing to delivering on time. I'd definitely recommend and excited to buy more from Incredible rugs in the future.”

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Posted 1 year ago

“Excellent product and fantastic service. Would buy from this store again. Totally satisfied with my purchase!”

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Posted 1 year ago

“Even though I received a rug in bad shape the service I received was awesome! I felt like I was their number one priority! Thank you for that! If I will ever need another rug I know who to contact. Incredible Rugs & Decor!!! Thank you!”

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Posted 1 year ago

“The rug I was looking for was discontinued. So happy you had one in stock in the right size and delivered it promptly.”

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Posted 1 year ago

“We have bought at least 4 rugs from Incredible Rugs and have been extremely happy with the rugs and the service. In July we ordered another rug. It is December and we had to send numerous emails to find out when our rug was bring delivered. We find out today it is not coming in December but it is backordered to May next year. They have had my money since July. Shocking customer service and we will not be ordering again from this company. Be aware future customers.”

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Posted 1 year ago

“Found exactly what I was looking for. Got a prompt response confirming my order and everything was in stock!”

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Posted 1 year ago

“Friendly, courteous, very helpful!”

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Posted 1 year ago

“ID GIVE A 10 IF I could.I had to exchange my rug.It had a flaw, they were amazing to deal with!!!! Great customer service.got my new rug and Love it! Thank you so much for the great service!!!!”

Incredible Rugs and Decor 5 star review on 7th December 2022

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Posted 1 year ago

“Great rugs & excellent customer service!”

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Posted 1 year ago

“very informative and accurate sight.Good pictures and descriptions. Very satisfied with shopping experience.”

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Posted 1 year ago

“IR&D have been fantastic to work with. The fact that they offer returnable/refundable (less discounted shipping) samples is a life saver that not many online rug distributors offer. I don't think that I would have been able to make a decision that I was truly happy with without seeing the rug in my room first. The return process was hassle free. I ended up purchasing a rug from IR&D on a Tuesday and received the rug by Thursday the same week! The customer service is personalized and immediate. IR&D has my return business for sure.”

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Posted 1 year ago

“Rug was so soft and BEAUTIFUL! I received the rug a week after I order it. Great experience.”

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Posted 1 year ago

““See this in your room” is a great feature. Your customer service team is outstanding in their communication and follow up!”

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Posted 1 year ago

“My order was processed promptly. I received an email from a real person (not just an automated confirmation) confirming my order and letting me know he was available if I had any questions. It shipped as promised and I was kept informed of delivery status. Very happy with my rug and the service and would highly recommend.”

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Posted 1 year ago

“Easy”

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Posted 1 year ago

“Great service and beautiful rug! Arrived in 5 days! Couldn’t be happier.”

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Posted 1 year ago

“So nice to see a company very interested in customer service! Received my gorgeous rug and pad in excellent time. I will tell others about this company and shop there for my future rug needs. Thank you, Incredible Rugs and Decor!”

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Posted 1 year ago

“Great customer service! Robert U answers every query right away. He gives detailed information regarding making a purchase and how to order a sample rug. He gives provide simple directions about ordering and selection. PS I really like the ability to upload a picture of your room and see the rug choice in a picture!”

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Posted 1 year ago

“Everyone is so helpful, knowledgable, and efficient. I cannot say enough good things about this company. Any questions, just ask them.”

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Posted 1 year ago

“The rug was not going to work in my space. It looked a whole lot better on “picture this in my room”. To send it back (discounted freight I might add) they are charging me $190.00. Not happy, especially since I ordered a rug pad that I assume will cost me another huge fee to send back.”

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Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews