Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the time I placed my order, they implied that they would deliver in two to five days. It has been five days and my order hasn’t shipped, with no commitment to a ship date or delivery date yet. If I don’t hear from them very soon, I’ll cancel the order.”

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Posted 2 years ago

“we”

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Posted 2 years ago

“Incredible Rugs and Decor shopping experience is convenient, the rugs were delivered on time, and the careful packaging assures rugs arrive in top condition. I will purchase from them again.”

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Posted 2 years ago

“We ordered a rug pad for under a rug on all hardwood. There was a very good coupon offer and the rug pad arrived as promised in 4 days. We are very pleased with the quality and quick service.”

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Posted 2 years ago

“Great quality! Fast shipping! We love the rugs we have ordered from this company!”

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Posted 2 years ago

“i'm so happy with the ease of ordering and follow up about shipping my product. this company has excellent customer service!”

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Posted 2 years ago

“Exceptionally easy to shop for and purchase a rug. Rug then arrives within a few days. Incredible Rugs keeps you posted along the way and even offers rewards. How could this not be rated a 5 star experience? Good job Incredible Rugs!”

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Posted 2 years ago

“Most importantly, the rug is great! I have several antique wool oriental rugs and Jarastan rugs. I was nervous about ordering this rug. It is wonderful and so soft. Ordering process was good. Items sent separately. Tracking was for one order - therefore a small gap in data. Overall a great experience!”

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Posted 2 years ago

“Placed the order and was promptly kept in the loop as to the status from order to shipping. The easiest transaction ever and such great quality for a great price.”

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Posted 2 years ago

“The ability to download a picture of our room and then being able to see the rug in the room was extremely helpful in making a decision.”

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Posted 2 years ago

“When I ordered the rug I was told it was in the warehouse and would ship FedEx; I was to receive it within 5 days.. after 2 weeks, I called and was told it would ship in a couple of days, and as soon as there was a tracking number I would receive an email. After 2 days I called back and was told I should have a tracking number soon. Finally, today, I have a tracking number. The only person who was able to dig into the issue and expedite my order is Grace in Customer Service. I had spoken with Noah twice and all I received from him was lip service., and no follow up. Grace actually took the time to contact the warehouse, expedite my shipment.and called me back. There needs to be consistency in the training and monitoring of the people in the phones.”

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Posted 2 years ago

“The rug is beautiful and well made. Good face weight! Don’t hesitate to purchase.”

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Posted 2 years ago

“Incredible Rugs has the nicest staff members. They are very knowledgeable on the products they carry, and oh so helpful.”

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Posted 2 years ago

“I have had two of the Karastan series rugs and both of them are beautiful, vibrant and of great quality. Loved the customer service from packing to delivering on time. I'd definitely recommend and excited to buy more from Incredible rugs in the future.”

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Posted 2 years ago

“Excellent product and fantastic service. Would buy from this store again. Totally satisfied with my purchase!”

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Posted 2 years ago

“Even though I received a rug in bad shape the service I received was awesome! I felt like I was their number one priority! Thank you for that! If I will ever need another rug I know who to contact. Incredible Rugs & Decor!!! Thank you!”

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Posted 2 years ago

“The rug I was looking for was discontinued. So happy you had one in stock in the right size and delivered it promptly.”

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Posted 2 years ago

“We have bought at least 4 rugs from Incredible Rugs and have been extremely happy with the rugs and the service. In July we ordered another rug. It is December and we had to send numerous emails to find out when our rug was bring delivered. We find out today it is not coming in December but it is backordered to May next year. They have had my money since July. Shocking customer service and we will not be ordering again from this company. Be aware future customers.”

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Posted 2 years ago

“Found exactly what I was looking for. Got a prompt response confirming my order and everything was in stock!”

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Posted 2 years ago

“Friendly, courteous, very helpful!”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews