Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Price matched the rug and on-time delivery.”

Helpful Report

Posted 6 years ago

“Great experience from beginning to end. Happy with the price, the service, the communication and love my rug. I will shop with them again.”

Helpful Report

Posted 6 years ago

“When 3 days after I ordered an in-stock item, it had not been shipped, I contacted customer service to explain that if it was delivered late, we would be out of town. It was 3 days later until they were able to communicate with the company that was shipping the rug out, at which point it had been 6 days from the time of ordering to shipping on an in-stock item that was estimated to be delivered in less time than that -- the rug is now scheduled to arrive a day after we leave for vacation. They refused to reimburse for the return shipping that was necessary because FedEx will only hold for 3 days, or the hold costs at the FedEx facility. Completely unsatisfactory experience given I was proactive from the moment I saw processing was being delayed to have shipping delayed to avoid this problem. I will never order from this company again.”

Helpful Report

Posted 6 years ago

Mary, we are happy to accommodate a special shipping date/vacation schedule, provide we are notified in a timely manner. You notified us of your request after hours (Friday at 9:30 PM) so the warehouse did not get your request until Monday, after the rug was already wrapped and loaded onto a Freight Truck. Please understand that once a package gets this far along in the shipping process, it cannot be stopped or changed but can be returned, under our normal return policy. Any special shipping instructions should be requested in advance, or shortly after, placing the order. We'll be happy to oblige. Thank you.

Posted 6 years ago

“The web site made it easier to make a decision for an on line product.”

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Posted 6 years ago

“Great selection and I love the rug I ordered.”

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Posted 6 years ago

“Everything was perfect from ordering process to the delivery! Customer service was very helpful too. We ordered our rug on Friday and it was delivered on Tuesday!! Couldn't be happier with the quality of the rug we ordered and the service provided. Will definitely recommend Incredible Rugs!!”

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Posted 6 years ago

“The price was good”

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Posted 6 years ago

“The rug we ordered turned out better than we expected. We are very happy with it. The ordering process was simple and delivery was timely. Overall, we are very pleased with our purchase and our experience with Incredible Rugs and Decor. We will use them in the future.”

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Posted 6 years ago

“Great selection and description of the rugs. Quick delivery.”

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Posted 6 years ago

“I love my new rug, and the price was fair.”

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Posted 6 years ago

“I paid over $500 for a rug that has been shedding its fabric since I laid it out. My home is full of rug fabric every day. Very irritating for such an expensive rug.”

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Posted 6 years ago

Rugs are snipped and trimmed during the finishing process so it is very normal to see some shedding and loose threads during the initial break-in period (first month or two). Simply vacuum (suction only, preferred) the rug thoroughly to remove these loose fibers. Thank you.

Posted 6 years ago

“Perfect color and size. Looks great in the room and get many comments.”

Helpful Report

Posted 6 years ago

“We enclosed our condo patio with a motion screen that keeps out heat and dirt. It was so hard to find a decorative indoor/outdoor carpet that would fit the space. Your company had the most choice in style, color and sizes. We just put it down and are thrilled!”

Incredible Rugs and Decor 5 star review on 6th July 2018

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Posted 6 years ago

“I absolutely love the rug I bought for underneath the dining room table. The colors are great and look good with the rest of the decor. I was able to buy a small sample flyer to ordering the rug so that was a good benefit for purchasing the ride from Incredible Rugs and Decor.”

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Posted 6 years ago

“Customer service was outstanding. Delivery was very fast and the rug was gorgeous.”

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Posted 6 years ago

“My friends accepted delivery of my new rug while I was out of town and were awestruck! They commented on the high quality and rich colors (which were true to the images on line). I purchased the 9'x13' size which was perfect for my living space. I am extremely happy with selection and service!”

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Posted 6 years ago

“I haven't received my rug yet. Better wait.”

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Posted 6 years ago

“Their interface made it very easy to filter for rugs in the color scheme I was looking for. Much better than other sites I've seen.”

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Posted 6 years ago

“You have the best selection of Surya Rugs. Outstanding!”

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Posted 6 years ago

“Best price, fast shipping and the quality seems excellent.”

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Posted 6 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews