Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, so good. If my area rug is delivered by next week, I will be incredibly impressed.”

Helpful Report

Posted 4 years ago

“The Surya Caesar hall runner is our third rug purchase from Incredible Rugs. All three rugs have exceeded our expectations for their quality as well as the great service we have received. Will definitely buy again.”

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Posted 4 years ago

“The rug got here so fast and it looks really good! However, the guy that delivered it said he couldn’t come in to the house so we had to lug it in ourselves. Luckily, it wasn’t very heavy! I definitely understand why he couldn’t come in with COVID-19 still being a thing, just caught us by surprise.”

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Posted 4 years ago

“Extremely easy process ordering over the phone.”

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Posted 4 years ago

“Looking forward to receiving my rugs but, so far, so good with a great website for ordering and a nice response about my order and shipping.”

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Posted 4 years ago

“A fine selection, excellent customer service, and prompt delivery. Thank you.”

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Posted 4 years ago

“Great phone service. Very clear and helpful”

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

“Best customer service I've encountered from an online merchant.”

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Posted 4 years ago

“I have not received delivery yet, but the shopping experience was seamless and since I ordered Karastan I am confident the product will be as expected. I was impressed at receiving a very personal thank you email for my order in addition to a more immediate confirmation notice that included information on how to get in touch witj the company should I have any issues.”

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Posted 4 years ago

“Excellent quality delivered right to my front door with free shipping. Doesn’t get better than that. Thanks!”

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Posted 4 years ago

“Have not received my order!”

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Posted 4 years ago

Hi William, we sent tracking details to you via email, this morning. Your order shipped last night and will be delivered by UPS tomorrow, Wednesday. Perhaps the tracking details landed in a junk/spam folder? Here's the UPS tracking # 1Z3937170321786017. Thank you.

Posted 4 years ago

“We are disappointed in how slow the sample piece of rug is being shipped . If you have motivated buyers , you need to get those samples out in a day or two!! We were looking to spend over $2000 with your company!”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Your rug sample shipped from Karastan's warehouse. They are not fully at 100% capacity (due to covid-19 restrictions) so they are prioritizing shipping of area rugs first, then samples. UPS Tracking shows you will have your sample today by UPS. Hope you love it!

Posted 4 years ago

“Beautiful rugs !!”

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Posted 4 years ago

“All shopping should be this satisfying. The site was easy to navigate. I loved the feature that allowed me to view the rug in my room before ordering. The price was great. The rug arrived in about 4 days, but I do live in the same state as the Karastan warehouse. And best of all, it is perfect. Just beautiful. Could not be happier.”

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Posted 4 years ago

“Very good selection and great prices for quality products. Easy to select an options letting you know when items are on sale at lower prices. Very pleasant experience. Thank you.”

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Posted 4 years ago

“I really am happy with my experience with Incredible Rugs. Shipping was very fast and the rug is as described. It is a great price and I love the rug!!”

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Posted 4 years ago

“Center section of lolloi Hamilton is not woven but cheaply glued. The loops come loose easily. I have to shave it everyday. Pretty color, but it will not last.”

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Posted 4 years ago

“Great service, selection and price!”

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Posted 4 years ago

“Great communication, fair price, rug arrived on time and as described. Fed EX delivery was flawless. Great experience.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews