Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate. Rugs looks just like the pictures. Love it💚”

Helpful Report

Posted 3 years ago

“Arrived on schedule and were packaged well. I was very pleased with the color palette and overall quality of the rugs. Need a non skid rug pad on tile, so I had to order that after. Thank you Incredible Rugs for a great product”

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Posted 3 years ago

“I knew the category name of my rug so it was easy. The website was good”

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Posted 3 years ago

“Very disappointed that I was assured my order was canceled in over 24 hours later I received a notice it’s being shipped and of course now I have to return it at my cost”

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Posted 3 years ago

“Beautiful rug at a great price. Arrived very quickly.”

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Posted 3 years ago

“Easy process”

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Posted 3 years ago

“Shopping was good experience but did not appreciate the sneaking in of the package protection fee. Got it because there was no clear button to opt out which should be the default.”

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Posted 3 years ago

“So far so good. I was having trouble locating the exact rugs that I knew that I wanted on other sites so I was glad to find Incredible Rugs and Decor. It was easy to place the order and I appreciate the extra security they provided. Looking forward to receiving my rugs.”

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Posted 3 years ago

“I was looking for a specific area rug, and they had it! They also had a coupon and free shipping! The rug has already been shipped, only 2 days after purchase. Easy, quick and wonderful.”

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Posted 3 years ago

“Haven't received my rug yet. Just shipped today but so far every aspect has been great.”

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Posted 3 years ago

“The rug is down and it is perfect. Your company was fabulous to work with - responsive and professional and made the procedure painless. Thank you.”

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Posted 3 years ago

“We’re supposed to be here yesterday. It is now 4:15 and still have not received”

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Posted 3 years ago

Fedex tracking shows all three items delivered at 4:51pm. Let us know if you need anything further.

Posted 3 years ago

“Incredible Rugs & Decor does a fantastic job of customer service! They send you a confirmation email, with PERSONAL contact info. They IMMEDIATELY respond to any requests you send them. They will special package rugs if necessary. Quality of their products is really excellent. We LOVE doing business with this company.”

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Posted 3 years ago

“Outstanding customer service, quick delivery and outstanding products.”

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Posted 3 years ago

“On time, a great price!”

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Posted 3 years ago

“Perfect transaction”

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Posted 3 years ago

“Do not buy from this store The rug was it what we were expecting when tried to return the operator said no problem we will send a discounted return label ! Thought that sounds odd . I asked what that meant and he said . U have to pay for shipping ! Then when I asked how much will be the shipping he said he doesn’t know and will be determined later Will never buy from again”

Helpful Report

Posted 3 years ago

Return shipping costs depend on several factors; package dimensions, weight, zip codes, etc. We have a simple return process and we send discounted return labels to save the customer as much as possible when returning an item. We also have a terrific sample program that allows you to test colors/textures in your home before ordering a large size.

Posted 3 years ago

“Absolutely fabulous prices and easy, efficient ordering. GREAT communication and place to shop! Thank you!”

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Posted 3 years ago

“excellent”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews