Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy. Even when the area rug took a few weeks to ship, they let me know since I placed the order that this was going to happen. The area rug was delivered earlier than scheduled, but they contacted me to let me know this (which made me very happy). The under padding was not included in this delivery, so I made one single phone call, and they took care of the problem very efficiently.”

Helpful Report

Posted 6 years ago

“Beautiful rug and excellent quality. Outstanding prices as well! Thank you so much.”

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Posted 6 years ago

“Fast delivery excellent pricing all in all extremely pleased.”

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Posted 6 years ago

“The website is great. It is very easy to find exactly what you are looking for. Prices are in line with or below other sites. Follow up on orders is well done. I will definitely shop here over other sites.”

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Posted 6 years ago

“Great customer service. Emails have kept me informed from the minute I placed my order. I can’t wait to get my samples so I can choose which one I will order.”

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Posted 6 years ago

“Very easy to use in the website for the choice of rug, and fast delivery. I am very happy for this purchase, and will use Incredible Rugs and Decor for my future rug purchases.”

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Posted 6 years ago

“They were delivered quickly and look exactly like the picture!”

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Posted 6 years ago

“The owner, Steve, did everything possible to get us the lowest price versus sale prices at department stores and other on line sites. He also provided excellent followup to ensure everything went smoothly. We are expecting our area rug in about two weeks, which is at least two weeks early.”

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Posted 6 years ago

“The deep colors and the quality of the rug are perfect. The website was easy to navigate and delivery was prompt and on the date promised.”

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Posted 6 years ago

“I received the rug I ordered today and it was damaged during shipment. I immediately emailed Incredible Rugs and Decor and got a prompt response asking for more details. After one more email, a replacement rug is being shipped to me. Excellent customer service- something that’s rare these days. Incredible Rugs and Decor has made me a a very happy customer, and I will recommend them to anyone in the market for a new rug.”

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Posted 6 years ago

“I was extremely pleased to work with Incredible rugs & decor! They price matched an item I was looking for and shipped in a timely manor. I will definitely work with IR in the future. Thank you for your exceptional customer service!”

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Posted 6 years ago

“Great selection and price .very quick getting back to you with answers. Shipping was fast for my items.will buy from them again in the future.”

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Posted 6 years ago

“I looked through thousands of area rugs on several different sites, in anticipation that it was worth it since I will likely use it for years/decades. IRD worked well for me in regards to the filters and selection. Sometimes filters are too limiting, sometimes they don't seem to eliminate anything. The very specific sizing filter was key for me. That was something no other site provided and I think it helped me not get fatigued from searching and looking, since I didn't waste time clicking for details only to find the size was wrong. I also appreciated the selection. I bought a Surya rug. I noticed other sites that carried Surya, but not the full assortment of designs and sizes. Considering the rug is clearly still in the Surya warehouse, I guess this is another positive function of your website. And when shopping online, that is kind of the name of the game.”

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Posted 6 years ago

“My second incredible rugs and decor purchase. Love my Momeni New Wave Willow Burgundy area rug.”

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Posted 6 years ago

“I ordered 3 accent rugs - 2 were exceptional while 1 was lesser quality”

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Posted 6 years ago

“I was very pleased to find the exact rug I was looking for and customer service was very helpful. Also the price was great! I would recommend Incredible Rugs and Decor to anyone.”

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Posted 6 years ago

“Great price, great customer service and shipping was faster than expected. The rug is lighter than it appeared online but still beautiful!”

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Posted 7 years ago

“First time customer. Very helpful staff. Awaiting delivery.”

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Posted 7 years ago

“They shipped promptly and did as hey promised. I would use them again.”

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Posted 7 years ago

“The gentleman taking my call was extremely helpful in assisting me in choosing a small rug for my kitchen sink area. I was drawn to many beautiful jute/sisal rugs but learned they don’t hold up to water. I appreciated the time he spent with me. I received the rug yesterday and am comfortable knowing I can spot clean it with a little soap and water. He’s a keeper!”

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Posted 7 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews