Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only difficulty I had was when I would click on a rug to view, then go back, it would take me back to the first page instead of to the page I was on. That was a bit frustrating. Besides that, it was very good”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We'll have our techs check it out.

Posted 4 years ago

“The rugs I purchased are simply beautiful and excellent quality. The customer service is above and beyond the best. They are prompt at returning message and very courteous. Thank you!”

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Posted 4 years ago

“This company is the best company to do business with! I’ve ordered twice from them and both times received my rug in less than a week. This recent order arrived in 2 days. Quality merchandise also. Kudos!”

Incredible Rugs and Decor 5 star review on 19th April 2020

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Posted 4 years ago

“Beautiful rug! Very pleased with every step of purchase to delivery. Will definitely order again.”

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Posted 4 years ago

“Service so far has been so good! Not delivered yet but so far so good.”

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Posted 4 years ago

“Every aspect of Incredible Rugs stands out as top-notch! They really know how to make customers happy and you can count me as one of them! I ordered my first rug for our kitchen/dining area and was so pleased with it that I ordered the matching runner. I will definitely order again from this exceptional business. Incredible Rugs has it all—from the selection of rugs, great quality for the price, incredible customer service and prompt delivery.”

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Posted 4 years ago

“I spoke to Robert on the phone when I ordered the rug I liked. He was very helpful and got me the best price possible. Looking forward to receiving this product and possibly ordering from this company again!”

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Posted 4 years ago

“Easy process for choosing which product would work best for our needs. Ordering went smoothly and the added discount was very helpful.”

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Posted 4 years ago

“I’m so impressed-they make it so easy. Delivery was prompt, they kept me updated, and the rug arrived in perfect condition. Their customer service is fantastic, and the rug is excellent quality. I don’t have anything negative to say and plan to place another order soon.”

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Posted 4 years ago

“Robert has been very helpful. This is the second time purchasing from Incredible Rugs and Decor. The service is great, and the products are delivered promptly.”

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Posted 4 years ago

“IRD has very high quality, beautifully designed merchandise, I love that they give their customers the ability to "view this rug in my room," and they were super helpful when I needed help return my rug sampes. I can tell by the quality of their website and their customer service that this is a first rate company with high standards.”

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Posted 4 years ago

“I found what I was looking for. The prices were great. I received immediate follow-up once I ordered so I know what to expect for delivery. Love this website. Great customer service”

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Posted 4 years ago

“Got a good deal with some promotions going on at the time. Order and shipping status was promptly sent to me and the rug arrived within a week.”

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Posted 4 years ago

“Reliable communication, polite staff, and delivery on time. Easy to work with”

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Posted 4 years ago

“Ordered 4/14. Won’t be shipped til sometime in JULY???? Come on. That’s a long time.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Most of our products ship in 1-3 days. We post ship times on every product page as well as in the shopping cart so there should be no surprises after checkout. If an item sells out, expectantly, we always give the option to change or cancel the unshipped item any time before it ships to you.

Posted 4 years ago

“Very enjoyable experience. Great site and great prices.”

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Posted 4 years ago

“Great service and price. Thank you”

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Posted 4 years ago

“Order arrived much earlier than anticipated. Will order again,”

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Posted 4 years ago

“I am so happy with my rug. It's exactly as pictured online. Now I have to start looking again for a living room rug that will compliment it. Suggestions anyone?”

Incredible Rugs and Decor 5 star review on 10th April 2020

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Posted 4 years ago

“Easy to place an order, confirmation and delivery of the order. Excellent customer service.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews